Blue Mantis
Help Desk Support Engineer - Onsite King of Prussia, Pennsylvania
Blue Mantis, King of Prussia, Pennsylvania, United States
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Help Desk Support Engineer - Onsite Tempe Arizona
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Blue Mantis . Get AI-powered advice on this job and more exclusive features. Description
This role requires applicants to be onsite 3 days a week, which could increase to 5 days a week. The Onsite Desktop Support Technician provides support to customer’s End Users in person, over the phone, and through the ServiceNow Ticketing system. The technician is responsible for problem determination, incident recording, and resolution for Blue Mantis clients. Key Responsibilities
Resolve problems reported via phone, web tickets, or direct escalations. Provide first/second level support and problem resolution. Maintain ticket updates and documentation. Update and create knowledgebase articles. Travel to remote sites within 45 minutes of the home office once a week. Handle incoming calls and tickets within SLA. Configure and image desktops/laptops. Work on client projects and improve environment documentation. Skills, Knowledge, and Experience
3-5 years Help Desk support experience. 2-5 years Microsoft Entra ID or Azure AD experience. Customer service experience. Technical troubleshooting skills for Windows/MacOS, network, and hardware. Additional Skills
Experience with Windows OS, MS Office, Exchange/O365, Azure/EntraID, Autopilot/Intune (preferred). Basic network knowledge (LAN, WAN, wireless, VPN). Hardware and printer support. Mobile device troubleshooting. Note:
Blue Mantis does not accept unsolicited resumes and does not respond to unrequested resumes or outreach to employees or management. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology
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Help Desk Support Engineer - Onsite Tempe Arizona
role at
Blue Mantis . Get AI-powered advice on this job and more exclusive features. Description
This role requires applicants to be onsite 3 days a week, which could increase to 5 days a week. The Onsite Desktop Support Technician provides support to customer’s End Users in person, over the phone, and through the ServiceNow Ticketing system. The technician is responsible for problem determination, incident recording, and resolution for Blue Mantis clients. Key Responsibilities
Resolve problems reported via phone, web tickets, or direct escalations. Provide first/second level support and problem resolution. Maintain ticket updates and documentation. Update and create knowledgebase articles. Travel to remote sites within 45 minutes of the home office once a week. Handle incoming calls and tickets within SLA. Configure and image desktops/laptops. Work on client projects and improve environment documentation. Skills, Knowledge, and Experience
3-5 years Help Desk support experience. 2-5 years Microsoft Entra ID or Azure AD experience. Customer service experience. Technical troubleshooting skills for Windows/MacOS, network, and hardware. Additional Skills
Experience with Windows OS, MS Office, Exchange/O365, Azure/EntraID, Autopilot/Intune (preferred). Basic network knowledge (LAN, WAN, wireless, VPN). Hardware and printer support. Mobile device troubleshooting. Note:
Blue Mantis does not accept unsolicited resumes and does not respond to unrequested resumes or outreach to employees or management. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology
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