eXcell
Job Summary
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Duties and Responsibilities
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
Assist Site Leader in the execution of established processes and escalations
Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals
Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and / or calls receive appropriate attention
Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration task both planned or during emergency
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users' technical issues across the program
Skills and Qualifications
Use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction
Demonstrate high energy given fast-paced environment
Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Be able to lift up to 40lbs, bend, crawl, and walk to support customer computer systems
Get work done independently, and for attendance for availability to work scheduled hours
Trusted to work proactively is a key attribute given limited site IT Leaders
Ability to handle multiple projects
Able to meet expectations regularly and respond well to feedback from leadership
Ability to setup, configure, and add all hardware
Experience with asset management
Experience working in an enterprise environment
ServiceNow experience is a plus
Wage Range The rate for this position is between $18.00 - $26.40 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
#J-18808-Ljbffr
Duties and Responsibilities
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
Assist Site Leader in the execution of established processes and escalations
Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals
Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and / or calls receive appropriate attention
Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration task both planned or during emergency
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users' technical issues across the program
Skills and Qualifications
Use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction
Demonstrate high energy given fast-paced environment
Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Be able to lift up to 40lbs, bend, crawl, and walk to support customer computer systems
Get work done independently, and for attendance for availability to work scheduled hours
Trusted to work proactively is a key attribute given limited site IT Leaders
Ability to handle multiple projects
Able to meet expectations regularly and respond well to feedback from leadership
Ability to setup, configure, and add all hardware
Experience with asset management
Experience working in an enterprise environment
ServiceNow experience is a plus
Wage Range The rate for this position is between $18.00 - $26.40 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
#J-18808-Ljbffr