Harris Computer
Senior Application Support – Treasurer Financials
Harris Computer, New York, New York, United States
Overview
Employer Industry: Public Sector Software Solutions
Why consider this opportunity
Opportunity for career advancement and growth within the organization
Comprehensive benefits package and additional perks
Casual work environment that promotes comfort while delivering superior service
Chance to make a positive impact on local government operations
Participate in training and development to enhance your skills
Responsibilities
Respond promptly and professionally to inbound support inquiries via phone, email, web, and a ticketing system
Log and track client issues and time spent using internal support systems
Provide thoughtful troubleshooting and guidance to clients, resolving issues or escalating as needed
Conduct virtual and on-site training sessions to ensure clients feel confident using the system
Collaborate with internal teams to communicate client feedback and resolve system limitations
Qualifications
Experience working in a County Treasurer’s Office (Iowa preferred) or familiarity with Treasurer workflows
1+ year(s) of experience in a customer service or technical support role
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly
Proven problem-solving and analytical abilities; detail-oriented and able to assess root causes
Proficient in Microsoft Office 365 applications
Preferred Qualifications
Bonus: Experience with Document Locator, Solutions Vision software, or experience working in or supporting Iowa local government operations
#PublicSector #CustomerSupport #SoftwareSolutions #CareerGrowth #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this opportunity
Opportunity for career advancement and growth within the organization
Comprehensive benefits package and additional perks
Casual work environment that promotes comfort while delivering superior service
Chance to make a positive impact on local government operations
Participate in training and development to enhance your skills
Responsibilities
Respond promptly and professionally to inbound support inquiries via phone, email, web, and a ticketing system
Log and track client issues and time spent using internal support systems
Provide thoughtful troubleshooting and guidance to clients, resolving issues or escalating as needed
Conduct virtual and on-site training sessions to ensure clients feel confident using the system
Collaborate with internal teams to communicate client feedback and resolve system limitations
Qualifications
Experience working in a County Treasurer’s Office (Iowa preferred) or familiarity with Treasurer workflows
1+ year(s) of experience in a customer service or technical support role
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly
Proven problem-solving and analytical abilities; detail-oriented and able to assess root causes
Proficient in Microsoft Office 365 applications
Preferred Qualifications
Bonus: Experience with Document Locator, Solutions Vision software, or experience working in or supporting Iowa local government operations
#PublicSector #CustomerSupport #SoftwareSolutions #CareerGrowth #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr