Harris Computer
Senior Application Support – Treasurer Financials
Harris Computer, Lincoln, Nebraska, United States
Overview
Why consider this job opportunity:
Comprehensive benefits package and additional perks
Opportunity for career advancement and personal development within a supportive work environment
Flexible hybrid remote work arrangement
Engage in meaningful work that empowers local government clients
Participate in a collaborative and award-winning company culture
Responsibilities
Respond promptly and professionally to inbound support inquiries via phone, email, web, and a ticketing system
Log and track client issues and time spent using internal support systems
Provide troubleshooting and guidance to clients, resolving issues or escalating as needed
Conduct virtual and on-site training sessions to ensure clients feel confident using the software
Collaborate with internal teams to communicate client feedback and resolve system limitations
Qualifications
1+ year(s) of experience in a customer service or technical support role
Experience working in a County Treasurer’s Office (Iowa preferred) or familiarity with Treasurer workflows
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly
Proficient in Microsoft Office 365 applications
Ability to work independently in a hybrid environment with a dedicated remote workspace
Preferred Qualifications
Bonus: Experience with Document Locator, Solutions Vision software, or supporting Iowa local government operations
Comfortable conducting virtual trainings and interacting with customers on camera
#PublicSector #CustomerSupport #HybridWork #CareerGrowth #SoftwareSolutions
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Comprehensive benefits package and additional perks
Opportunity for career advancement and personal development within a supportive work environment
Flexible hybrid remote work arrangement
Engage in meaningful work that empowers local government clients
Participate in a collaborative and award-winning company culture
Responsibilities
Respond promptly and professionally to inbound support inquiries via phone, email, web, and a ticketing system
Log and track client issues and time spent using internal support systems
Provide troubleshooting and guidance to clients, resolving issues or escalating as needed
Conduct virtual and on-site training sessions to ensure clients feel confident using the software
Collaborate with internal teams to communicate client feedback and resolve system limitations
Qualifications
1+ year(s) of experience in a customer service or technical support role
Experience working in a County Treasurer’s Office (Iowa preferred) or familiarity with Treasurer workflows
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly
Proficient in Microsoft Office 365 applications
Ability to work independently in a hybrid environment with a dedicated remote workspace
Preferred Qualifications
Bonus: Experience with Document Locator, Solutions Vision software, or supporting Iowa local government operations
Comfortable conducting virtual trainings and interacting with customers on camera
#PublicSector #CustomerSupport #HybridWork #CareerGrowth #SoftwareSolutions
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr