Harris Beach Murtha
Technical Support Specialist (Help Desk)
Harris Beach Murtha, Albany, New York, United States
Technical Support Specialist (Help Desk) – Harris Beach Murtha
Location:
Albany or Rochester, NY (Hybrid) Harris Beach Murtha is seeking a
Technical Support Specialist (Help Desk)
to join our Information Technology team. You will thrive if you have drive to provide technical support, enjoy helping end users, and work in a collaborative environment. Responsibilities
Provide technical support by phone, in person, and in writing Assist users with software and hardware issues, including escalated support requests Configure, install, test, and deploy systems and applications Troubleshoot server and network issues, including Office 365 and Microsoft Server environments Participate in firm-wide initiatives such as legal project management, SharePoint integration, and office reorganizations Maintain accurate records of support interactions and recurring issues Prepare user reference materials and provide training on new or unfamiliar systems Travel between offices when needed Qualifications
3+ years of experience in IT support, including network, customer, and systems support A college degree or certification in IT or Computer Science (preferred) Experience with Windows 10/11, Windows Server, Office 2016/365, and conferencing tools like Jabber, Teams, and Webex Familiarity with Citrix or other remote access technologies Strong troubleshooting skills across a variety of systems and technologies Excellent client service, communication, and listening skills About the Firm / Inclusion
Harris Beach Murtha is committed to an inclusive environment. We value self-starters who are motivated, flexible, and show initiative. The firm supports working in the office three days per week after training. We uphold core values: integrity, respect, accountability, ingenuity, teamwork, inclusion and engagement. We comply with applicable non-discrimination laws and provide equal opportunity employment. Salary & Schedule
Salary information varies based on relevant experience, location, and weekly hours. The anticipated weekly schedule is 40 hours per week. Harris Beach Murtha is committed to an inclusive environment and we welcome applications from diverse candidates with varied backgrounds and skills, including military experience. Harris Beach Murtha Cullina PLLC is an Equal Opportunity Employer.
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Location:
Albany or Rochester, NY (Hybrid) Harris Beach Murtha is seeking a
Technical Support Specialist (Help Desk)
to join our Information Technology team. You will thrive if you have drive to provide technical support, enjoy helping end users, and work in a collaborative environment. Responsibilities
Provide technical support by phone, in person, and in writing Assist users with software and hardware issues, including escalated support requests Configure, install, test, and deploy systems and applications Troubleshoot server and network issues, including Office 365 and Microsoft Server environments Participate in firm-wide initiatives such as legal project management, SharePoint integration, and office reorganizations Maintain accurate records of support interactions and recurring issues Prepare user reference materials and provide training on new or unfamiliar systems Travel between offices when needed Qualifications
3+ years of experience in IT support, including network, customer, and systems support A college degree or certification in IT or Computer Science (preferred) Experience with Windows 10/11, Windows Server, Office 2016/365, and conferencing tools like Jabber, Teams, and Webex Familiarity with Citrix or other remote access technologies Strong troubleshooting skills across a variety of systems and technologies Excellent client service, communication, and listening skills About the Firm / Inclusion
Harris Beach Murtha is committed to an inclusive environment. We value self-starters who are motivated, flexible, and show initiative. The firm supports working in the office three days per week after training. We uphold core values: integrity, respect, accountability, ingenuity, teamwork, inclusion and engagement. We comply with applicable non-discrimination laws and provide equal opportunity employment. Salary & Schedule
Salary information varies based on relevant experience, location, and weekly hours. The anticipated weekly schedule is 40 hours per week. Harris Beach Murtha is committed to an inclusive environment and we welcome applications from diverse candidates with varied backgrounds and skills, including military experience. Harris Beach Murtha Cullina PLLC is an Equal Opportunity Employer.
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