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L2 Desktop Support Engineer
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Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!
Responsibilities
Provide Level 2 & 3 support for desktops, laptops, mobile devices, and peripherals
Troubleshoot Windows, O365, networking, and wireless connectivity issues, including MFA lockouts
Act as the local point of contact for incident analysis, request fulfillment, and problem resolution (~400-900 incidents annually)
Support and maintain IT infrastructure across 4-6 facilities, including LAN, wireless, and plant floor systems
Travel (10-20%) to backup sites to provide coverage and assist with IT infrastructure needs
Participate in and support global/local IT projects (3-5 annually), such as hardware/software rollouts or system upgrades
Work closely with plant leadership and global IT teams to plan activities during site shutdowns, ensuring IT systems remain operational
Why This Role This is a hands-on position where your technical expertise and personality make the biggest impact. You will support ~200-300 users across multiple sites, collaborate with global IT teams, and help drive critical infrastructure projects—all while being the trusted IT partner for the local office.
Requirements
Bachelor's degree in IT/Computer Science (preferred) or equivalent experience
3-5+ years of experience supporting networked PCs in a Windows environment
Strong troubleshooting background with Windows 7/10, Office 365, and desktop hardware
Working knowledge of networking concepts (VLANs, Cisco switches preferred)
Familiarity with Active Directory, PC imaging, and remote support tools
Excellent communication skills and a personable, customer-service mindset - you'll be the face of IT at the site
Ability to work in both office and industrial settings and safely handle IT equipment
Ability to work onsite 5X days per week (Monday - Friday)
Nice to Have
Experience with manufacturing or R&D environments
Exposure to project methodologies and working on global IT initiatives
Knowledge of BMC Desktop Management or similar enterprise support tools
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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Get notified about new Desktop Support Engineer jobs in Calvert City, KY.
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L2 Desktop Support Engineer
role at
Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!
Responsibilities
Provide Level 2 & 3 support for desktops, laptops, mobile devices, and peripherals
Troubleshoot Windows, O365, networking, and wireless connectivity issues, including MFA lockouts
Act as the local point of contact for incident analysis, request fulfillment, and problem resolution (~400-900 incidents annually)
Support and maintain IT infrastructure across 4-6 facilities, including LAN, wireless, and plant floor systems
Travel (10-20%) to backup sites to provide coverage and assist with IT infrastructure needs
Participate in and support global/local IT projects (3-5 annually), such as hardware/software rollouts or system upgrades
Work closely with plant leadership and global IT teams to plan activities during site shutdowns, ensuring IT systems remain operational
Why This Role This is a hands-on position where your technical expertise and personality make the biggest impact. You will support ~200-300 users across multiple sites, collaborate with global IT teams, and help drive critical infrastructure projects—all while being the trusted IT partner for the local office.
Requirements
Bachelor's degree in IT/Computer Science (preferred) or equivalent experience
3-5+ years of experience supporting networked PCs in a Windows environment
Strong troubleshooting background with Windows 7/10, Office 365, and desktop hardware
Working knowledge of networking concepts (VLANs, Cisco switches preferred)
Familiarity with Active Directory, PC imaging, and remote support tools
Excellent communication skills and a personable, customer-service mindset - you'll be the face of IT at the site
Ability to work in both office and industrial settings and safely handle IT equipment
Ability to work onsite 5X days per week (Monday - Friday)
Nice to Have
Experience with manufacturing or R&D environments
Exposure to project methodologies and working on global IT initiatives
Knowledge of BMC Desktop Management or similar enterprise support tools
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at Jobs via Dice by 2x
Get notified about new Desktop Support Engineer jobs in Calvert City, KY.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr