Aloha
Overview
Recruitment Manager at Aloha | Apply today!
About Aloha
We’ve been featured on the INC 5000 for SIX consecutive years (2020-2025) and we're chasing #7 this year!
At Aloha, we’re revolutionizing how healthcare practices engage with their patients using AI. Our platform transforms outdated workflows into seamless, personalized, and efficient experiences, freeing up providers to do what they do best: care for patients. Check out our products HERE.
We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us? CLICK HERE to Meet our Team!
Why join Aloha?
Weekly In-House Chiropractic Care
4 Company-Provided Lunches Weekly
Dog-friendly office
Professional Development Training
Employer-paid Medical, Dental, and Vision Health Benefits
Matching 401(k) up to 4%
Flexible Vacation & Paid Time Off
Short-term Disability and Life Insurance
Please note, this is an on-site position in McKinney, TX
About the role Customer Retention & Save Calls
Lead and manage customer retention calls (AKA account discussions) as your primary daily responsibility.
Develop standardized save call processes and assist in training team members on retention techniques.
Personally handle high-risk accounts, employing consultative selling and negotiation techniques to re-establish value and address core issues.
Follow up on prior customer discussions with prompt, detailed, and up-to-date notes.
Retention Strategies & Customer Advocacy
Develop and implement strategies to reduce churn and increase customer lifetime value.
Analyze customer behavior data to identify at-risk accounts.
Craft messaging that persuasively communicates solutions and value to at-risk clients.
Identify pain points in the customer journey and collaborate with product, support, and sales to resolve them.
Data, Reporting, & Process Improvement
Establish and monitor customer experience metrics including NPS and retention rates.
Create, monitor, and escalate reporting dashboards to provide actionable insights.
Review customer feedback and propose trends related to product, support, or sales.
Continuously assess and refine processes to enhance efficiency and customer satisfaction.
Customer Feedback & Voice of the Customer
Own and drive customer feedback collection through interviews and surveys.
Translate insights into concrete recommendations for product, marketing, and service improvements.
Work directly with leadership (Chief Growth Officer & Director of Customer Success) to manage user-group interactions, feedback, and escalations.
Follow up with churned customers on new features or updates, leaving a lasting positive impression.
Attend team meetings and 1:1s related to at-risk accounts, downgrades, or credits.
Work cross-functionally to champion the customer perspective and improve the end-to-end journey.
Qualifications
At least 3 years in a client-facing / advocacy role
Must come from a SaaS or Software background
Strong consultative selling, negotiation, and active listening skills.
Ability to thrive in high-pressure, customer-facing situations with empathy and professionalism.
Experience analyzing customer data to create actionable strategies.
Strong cross-functional communication and advocacy skills.
High emotional intelligence and a calm, caring demeanor.
How to apply If you want to be a BADASS, please email us
3 reasons why you’d be a great fit for this role .
Send submissions to:
Adam.Rangel@GetAloha.com
OR connect via
LinkedIn DM .
Job details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Advertising Services, Hospitals and Health Care, and Public Health
Referrals increase your chances of interviewing at Aloha by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Disability insurance
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McKinney, TX .
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About Aloha
We’ve been featured on the INC 5000 for SIX consecutive years (2020-2025) and we're chasing #7 this year!
At Aloha, we’re revolutionizing how healthcare practices engage with their patients using AI. Our platform transforms outdated workflows into seamless, personalized, and efficient experiences, freeing up providers to do what they do best: care for patients. Check out our products HERE.
We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us? CLICK HERE to Meet our Team!
Why join Aloha?
Weekly In-House Chiropractic Care
4 Company-Provided Lunches Weekly
Dog-friendly office
Professional Development Training
Employer-paid Medical, Dental, and Vision Health Benefits
Matching 401(k) up to 4%
Flexible Vacation & Paid Time Off
Short-term Disability and Life Insurance
Please note, this is an on-site position in McKinney, TX
About the role Customer Retention & Save Calls
Lead and manage customer retention calls (AKA account discussions) as your primary daily responsibility.
Develop standardized save call processes and assist in training team members on retention techniques.
Personally handle high-risk accounts, employing consultative selling and negotiation techniques to re-establish value and address core issues.
Follow up on prior customer discussions with prompt, detailed, and up-to-date notes.
Retention Strategies & Customer Advocacy
Develop and implement strategies to reduce churn and increase customer lifetime value.
Analyze customer behavior data to identify at-risk accounts.
Craft messaging that persuasively communicates solutions and value to at-risk clients.
Identify pain points in the customer journey and collaborate with product, support, and sales to resolve them.
Data, Reporting, & Process Improvement
Establish and monitor customer experience metrics including NPS and retention rates.
Create, monitor, and escalate reporting dashboards to provide actionable insights.
Review customer feedback and propose trends related to product, support, or sales.
Continuously assess and refine processes to enhance efficiency and customer satisfaction.
Customer Feedback & Voice of the Customer
Own and drive customer feedback collection through interviews and surveys.
Translate insights into concrete recommendations for product, marketing, and service improvements.
Work directly with leadership (Chief Growth Officer & Director of Customer Success) to manage user-group interactions, feedback, and escalations.
Follow up with churned customers on new features or updates, leaving a lasting positive impression.
Attend team meetings and 1:1s related to at-risk accounts, downgrades, or credits.
Work cross-functionally to champion the customer perspective and improve the end-to-end journey.
Qualifications
At least 3 years in a client-facing / advocacy role
Must come from a SaaS or Software background
Strong consultative selling, negotiation, and active listening skills.
Ability to thrive in high-pressure, customer-facing situations with empathy and professionalism.
Experience analyzing customer data to create actionable strategies.
Strong cross-functional communication and advocacy skills.
High emotional intelligence and a calm, caring demeanor.
How to apply If you want to be a BADASS, please email us
3 reasons why you’d be a great fit for this role .
Send submissions to:
Adam.Rangel@GetAloha.com
OR connect via
LinkedIn DM .
Job details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Advertising Services, Hospitals and Health Care, and Public Health
Referrals increase your chances of interviewing at Aloha by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Disability insurance
Get notified about new Advocacy Manager jobs in
McKinney, TX .
McKinney, TX $65,000.00-$80,000.00 2 weeks ago
Other nearby roles include: - Customer Advocacy Program Operations & Technology Manager, Frisco, TX
Frisco, TX $72,100.00-$154,310.00 2 weeks ago
Customer Success Manager (Mid-Market, Premium Services), Frisco, TX $104,300.00-$193,700.00 2 weeks ago
Lewisville, TX $65,000.00-$95,000.00 1 day ago
Customer Success Manager (Legal AI Solutions), Frisco, TX $91,000.00-$169,000.00 2 weeks ago
Customer Success Manager (Legal AI Solutions) - Courts, Frisco, TX $143,500.00-$266,500.00 2 days ago
Richardson, TX $70,700.00-$118,800.00 2 days ago
Allen, TX $10,000.00-$70,000.00 19 hours ago
Dallas, TX $80,000.00-$115,000.00 3 weeks ago
Executive Assistant (Hybrid- Addison, TX)
Executive Team Leader Assets Protection (Assistant Manager Loss Prevention)- Wylie, TX
Frisco, TX $104,300.00-$193,700.00 1 week ago
Executive Assistant, Office of the Founder
Executive Assistant - Ignite Community School
EAS - Educating All Students (NY Teaching exam) Tutor
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr