TEKsystems, Inc.
Job Overview
Our client is a fast growing company (Part of Peak6 companies). Their main HQ is in Chicago with additional locations in Dallas, Austin, NY, Belfast and Portland. The organization has 800 end users across all locations. As IT Operations the team has a one‑stop shop for ServiceDesk and Desktop support issue resolution. This person will work in a national ticketing queue plus own walk‑ups for local end users, handling both tickets and projects.
Responsibilities
Consistent delivery of white glove support and solutions.
Providing onsite, email, and chat support for end user mac & Windows systems and applications.
Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
Identifying opportunities for business enablement through smart use of technology.
Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
Mentoring team members.
Ensuring we meet SLA objectives.
Managing, supporting, and provisioning business applications in a cloud‑based environment.
Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence).
Evaluating and recommending new software platforms and services.
Ensuring all operating systems are up to date.
Providing AV support during team all hand meetings.
Qualifications
5+ years of experience working in a desktop support environment.
Extensive experience with Windows OS administration and applications.
Must have MacOS experience and MDM tool experience with either JAMF or Hexnode.
Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.
Working knowledge of VoIP (Cisco) and V/C systems and internet‑based video conferencing such as Zoom.
Comfortable with managing and manipulating directory systems (AD, LDAP).
Experience supporting TCP/IP networks and wireless networking.
Experience with a ticket based support platform.
Experience in communication and collaboration technologies.
Skills Desktop, Windows 10, Active directory, Customer service, Technical support, Hardware, Deployment, SCCM, Support, Imaging, Office 365, O365, Ticketing system, Mac
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
The pay range for this position is $25.00 - $33.00/hr. This is a fully onsite position in Austin,TX. This position is anticipated to close on Oct 19, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Consistent delivery of white glove support and solutions.
Providing onsite, email, and chat support for end user mac & Windows systems and applications.
Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
Identifying opportunities for business enablement through smart use of technology.
Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
Mentoring team members.
Ensuring we meet SLA objectives.
Managing, supporting, and provisioning business applications in a cloud‑based environment.
Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence).
Evaluating and recommending new software platforms and services.
Ensuring all operating systems are up to date.
Providing AV support during team all hand meetings.
Qualifications
5+ years of experience working in a desktop support environment.
Extensive experience with Windows OS administration and applications.
Must have MacOS experience and MDM tool experience with either JAMF or Hexnode.
Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.
Working knowledge of VoIP (Cisco) and V/C systems and internet‑based video conferencing such as Zoom.
Comfortable with managing and manipulating directory systems (AD, LDAP).
Experience supporting TCP/IP networks and wireless networking.
Experience with a ticket based support platform.
Experience in communication and collaboration technologies.
Skills Desktop, Windows 10, Active directory, Customer service, Technical support, Hardware, Deployment, SCCM, Support, Imaging, Office 365, O365, Ticketing system, Mac
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
The pay range for this position is $25.00 - $33.00/hr. This is a fully onsite position in Austin,TX. This position is anticipated to close on Oct 19, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr