Tapestry, Inc.
Temporary Support Associate
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it demands direct attention to our brand commitment when servicing customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP
Greeting the customer with a smile and eye contact, and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by thanking the customer and providing a reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell-through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell-through and execute visual merchandising needs
Support sales floor activities, as directed
Communicate information pertaining to price points, features/benefits, color and stock availability to customers
Respond to customer requests confidently; partner with sales team or Store Management as needed
Drive for Results: consistently aims to exceed goals and is a top performer
Customer Focus: dedicated to meeting customer expectations and building trust
Creativity: generates new and unique ideas and adds value
Interpersonal Savvy: builds rapport and constructive relationships, using diplomacy and tact
Learning on The Fly: learns quickly in new situations and remains adaptable
Perseverance: energy and drive to finish tasks
Dealing with Ambiguity: copes with change and uncertainty effectively
Additional Requirements Experience:
1-3 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, read price and product release sheets.
Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to move around the sales floor, stock room and shelves; able to climb, bend, and kneel; frequently lift and carry up to 25 pounds and up to 50 pounds for product shipment/ transfers.
Schedule:
Ability to meet scheduling and availability expectations, including flexible hours, nights, weekends and holidays with high retail traffic and sales days.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to any legally protected characteristics. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct feedback and addresses issues promptly; is not afraid to take necessary action.
Creativity : Generates ideas and adds value in brainstorming settings.
Customer Focus : Dedication to meeting customer expectations and building trust.
Dealing with Ambiguity : Manages change and uncertainty effectively.
Drive for Results : Exceeds goals and remains performance-driven.
Interpersonal Savvy : Builds rapport and constructive relationships across levels.
Learning on the Fly : Learns quickly and adapts to new tasks.
Our Competencies for All People Managers
Strategic Agility : Sees ahead and builds credible futures and strategies.
Developing Direct Reports and Others : Encourages development and creates meaningful plans.
Building Effective Teams : Fosters morale, collaboration, and shared success.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not discriminate on protected characteristics. Visit Coach at www.coach.com.
Benefits : General description of benefits includes health, dental, vision, life and disability insurance, 401(k), and paid time off for wellness and vacations. Eligible employees may enroll in these benefits. General description of other compensation includes product discounts and incentive compensation.
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Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it demands direct attention to our brand commitment when servicing customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP
Greeting the customer with a smile and eye contact, and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by thanking the customer and providing a reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell-through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell-through and execute visual merchandising needs
Support sales floor activities, as directed
Communicate information pertaining to price points, features/benefits, color and stock availability to customers
Respond to customer requests confidently; partner with sales team or Store Management as needed
Drive for Results: consistently aims to exceed goals and is a top performer
Customer Focus: dedicated to meeting customer expectations and building trust
Creativity: generates new and unique ideas and adds value
Interpersonal Savvy: builds rapport and constructive relationships, using diplomacy and tact
Learning on The Fly: learns quickly in new situations and remains adaptable
Perseverance: energy and drive to finish tasks
Dealing with Ambiguity: copes with change and uncertainty effectively
Additional Requirements Experience:
1-3 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, read price and product release sheets.
Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to move around the sales floor, stock room and shelves; able to climb, bend, and kneel; frequently lift and carry up to 25 pounds and up to 50 pounds for product shipment/ transfers.
Schedule:
Ability to meet scheduling and availability expectations, including flexible hours, nights, weekends and holidays with high retail traffic and sales days.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to any legally protected characteristics. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct feedback and addresses issues promptly; is not afraid to take necessary action.
Creativity : Generates ideas and adds value in brainstorming settings.
Customer Focus : Dedication to meeting customer expectations and building trust.
Dealing with Ambiguity : Manages change and uncertainty effectively.
Drive for Results : Exceeds goals and remains performance-driven.
Interpersonal Savvy : Builds rapport and constructive relationships across levels.
Learning on the Fly : Learns quickly and adapts to new tasks.
Our Competencies for All People Managers
Strategic Agility : Sees ahead and builds credible futures and strategies.
Developing Direct Reports and Others : Encourages development and creates meaningful plans.
Building Effective Teams : Fosters morale, collaboration, and shared success.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not discriminate on protected characteristics. Visit Coach at www.coach.com.
Benefits : General description of benefits includes health, dental, vision, life and disability insurance, 401(k), and paid time off for wellness and vacations. Eligible employees may enroll in these benefits. General description of other compensation includes product discounts and incentive compensation.
#J-18808-Ljbffr