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IT Service Desk Analyst 41,50045,294/yr | Permanent | City of Westminster | UK Export Finance
Overview
UK Export Finance (UKEF) is hiring an
IT Service Desk Analyst
to join its
Digital, Data and Technology Division
in
Westminster, London . This is a
permanent, full?time role
offering a competitive salary and a generous
Civil Service pension contribution of 28.97% . The position is ideal for IT professionals with strong service desk experience and a passion for delivering excellent customer support. About UK Export Finance
UKEF is the UKs export credit agency, supporting British businesses in global markets. The Digital, Data and Technology Division provides critical IT infrastructure, bespoke software development, and enterprise architecture services to over 500 users across the department. The IT Operations team is focused on delivering a
first?class employee experience
through seamless technology support. Role Summary
As an IT Service Desk Analyst, youll provide
daily IT support
to over 500 colleagues both onsite and remotely. Youll manage incidents, maintain devices, and ensure SLAs and customer satisfaction targets are consistently met. The role requires a mix of
technical expertise ,
customer service , and
collaborative teamwork . Key Responsibilities Provide IT support for desktops, laptops, tablets, mobile devices, and meeting room equipment Manage incidents and service requests, ensuring SLAs are met Support Microsoft technologies:
Office 365, Azure, Intune, Active Directory Maintain accurate asset and inventory records Diagnose and resolve hardware/software faults Document procedures, configurations, and best practices Collaborate with stakeholders, suppliers, and customers to understand business needs Be available for
out?of?hours support
when required
Required Knowledge & Skills
Familiarity with
Microsoft Office 365, Azure, Intune, Windows 10 Understanding of
device deployment and support Awareness of
ITIL principles , CMDB, and basic networking Knowledge of
user account issues , NTFS permissions, shared drives, and email filtering Strong
written and verbal communication skills Ability to explain technical issues to non?technical users Experience managing incidents and documenting procedures Comfortable working
independently and as part of a team
Experience
Proven experience in
service desk operations Track record of resolving
user account and application issues Experience in
hardware and mobile device deployment Familiarity with
incident escalation and supplier coordination
Behaviours Assessed
Working Together Communicating and Influencing
Technical Skills Assessed
Troubleshooting printing issues and restarting relevant services Granting access to shared mailboxes in Outlook or Office 365 Assessed against the
Government Digital and Data Profession Capability Framework Service Desk Analyst
Compensation & Benefits
Salary : 41,50045,294 per year Pension : Civil Service Defined Benefit Pension with 12,022 employer contribution Working Pattern : Flexible working, full?time, compressed hours Location : City of Westminster, SW1A 2HQ Learning & Development
tailored to your role Inclusive and diverse work culture
Why Join UKEF?
Be part of a
dynamic government department Access
flexible working arrangements Receive
structured training and development Enjoy a
collaborative and inclusive environment Make a real impact on the UKs global trade efforts
Application Process
Click here to Apply directly via the UK Export Finance careers portal
using reference number
432070 . Ensure your application includes evidence of the required technical skills. #J-18808-Ljbffr
UK Export Finance (UKEF) is hiring an
IT Service Desk Analyst
to join its
Digital, Data and Technology Division
in
Westminster, London . This is a
permanent, full?time role
offering a competitive salary and a generous
Civil Service pension contribution of 28.97% . The position is ideal for IT professionals with strong service desk experience and a passion for delivering excellent customer support. About UK Export Finance
UKEF is the UKs export credit agency, supporting British businesses in global markets. The Digital, Data and Technology Division provides critical IT infrastructure, bespoke software development, and enterprise architecture services to over 500 users across the department. The IT Operations team is focused on delivering a
first?class employee experience
through seamless technology support. Role Summary
As an IT Service Desk Analyst, youll provide
daily IT support
to over 500 colleagues both onsite and remotely. Youll manage incidents, maintain devices, and ensure SLAs and customer satisfaction targets are consistently met. The role requires a mix of
technical expertise ,
customer service , and
collaborative teamwork . Key Responsibilities Provide IT support for desktops, laptops, tablets, mobile devices, and meeting room equipment Manage incidents and service requests, ensuring SLAs are met Support Microsoft technologies:
Office 365, Azure, Intune, Active Directory Maintain accurate asset and inventory records Diagnose and resolve hardware/software faults Document procedures, configurations, and best practices Collaborate with stakeholders, suppliers, and customers to understand business needs Be available for
out?of?hours support
when required
Required Knowledge & Skills
Familiarity with
Microsoft Office 365, Azure, Intune, Windows 10 Understanding of
device deployment and support Awareness of
ITIL principles , CMDB, and basic networking Knowledge of
user account issues , NTFS permissions, shared drives, and email filtering Strong
written and verbal communication skills Ability to explain technical issues to non?technical users Experience managing incidents and documenting procedures Comfortable working
independently and as part of a team
Experience
Proven experience in
service desk operations Track record of resolving
user account and application issues Experience in
hardware and mobile device deployment Familiarity with
incident escalation and supplier coordination
Behaviours Assessed
Working Together Communicating and Influencing
Technical Skills Assessed
Troubleshooting printing issues and restarting relevant services Granting access to shared mailboxes in Outlook or Office 365 Assessed against the
Government Digital and Data Profession Capability Framework Service Desk Analyst
Compensation & Benefits
Salary : 41,50045,294 per year Pension : Civil Service Defined Benefit Pension with 12,022 employer contribution Working Pattern : Flexible working, full?time, compressed hours Location : City of Westminster, SW1A 2HQ Learning & Development
tailored to your role Inclusive and diverse work culture
Why Join UKEF?
Be part of a
dynamic government department Access
flexible working arrangements Receive
structured training and development Enjoy a
collaborative and inclusive environment Make a real impact on the UKs global trade efforts
Application Process
Click here to Apply directly via the UK Export Finance careers portal
using reference number
432070 . Ensure your application includes evidence of the required technical skills. #J-18808-Ljbffr