Excel Hotel Group
Benefits
401(k) Competitive salary Dental insurance Free uniforms Health insurance Overview
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities
Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Upsells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints and makes appropriate service recovery gestures to ensure total guest satisfaction. Qualifications
1-2 years customer service experience. Ability to stand for 8 hours. Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Additional Benefits
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates Travel discount program Opportunity to grow; we promote from within
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401(k) Competitive salary Dental insurance Free uniforms Health insurance Overview
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities
Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Upsells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints and makes appropriate service recovery gestures to ensure total guest satisfaction. Qualifications
1-2 years customer service experience. Ability to stand for 8 hours. Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Additional Benefits
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates Travel discount program Opportunity to grow; we promote from within
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