HTS Engineering Ltd.
Job Description
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. The Assistant Service Manager will work closely with the HTS/DXS Service Manager to support and oversee the daily operations of the service department, including financial, operational, safety, service, and administrative functions. This role involves supervising and mentoring staff, supporting service sales, quoting processes, coordinating service activities, and ensuring compliance with company policies. Over time, the Assistant Service Manager will assume direct ownership of specific functions within the department. Responsibilities and tasks: Work closely with and assist the current HTS/DXS Service Manager in a number of functions, eventually owning some of these functions directly. List of Service Manager functions that the Assistant Service Manager will be involved with and assist:
Overseeing and mentoring Dispatch staff, Inside Sales/Project Coordination staff, Service Technicians and Service Technicians Supervisors Reviewing service takeoffs and takeoff processes with inside sales for quoting of preventive maintenance contracts, turnkey work and larger service work This includes reviewing drawings and specs to help with the successful preparation of key quotes and tenders; providing technical support Support Service Sales group as needed Review inside sales forecast and targets, identifying shortfalls and support activities meeting targets Identify areas within the group that may require improvement, and work to implement approved changes Conduct service meetings and Train the Trainer sessions Review training needs and organize training for field technicians Drive the agenda for supervisor biweekly meetings. Participate in regular service management meetings Review fleet vehicles, repairs, approvals and all aspects of the acquisition of same Participate in budget meetings and budget preparation. Field visits and field audits of technicians Review and prepare annual On Call schedules Serve as an escalation contact for On Call should escalation procedures warrant Assist in managing complex technical and project situations, including challenging HVAC failures, repeat failures, and managing customer interactions Conduct employee reviews, appraisals, and discipline following prescribed HTS procedures Identify new hire requirements, and conduct interviews and reviews following HTS new hire protocols Follow the OPM and other HTS Service policies and procedures. Implementing new and revised processes as needed Manage and oversee all aspects of the daily running of the service department including financial, operational, safety, service and administration
Knowledge Base and Skills Development The Assistant Service Manager shall develop and maintain the following knowledge base and skills: Understanding of all aspects of the Service Department protocol, processes, tasks and software Understanding of all aspects of the Service Sales business and of preventive maintenance contracts Keep up to date on Health & Safety Policies and work with Supervisors to ensure all safety practices are implemented and adhered to Keep up to date with Labour Law changes, especially those which impact service technicians Participate in training to keep technical skill sets up to date Qualifications & Experience: Minimum 5 years as an HVAC mechanic in the field (10+ preferred) Licensed HVAC mechanic preferred General skills and requirements High level of commitment to customer service Excellent problem-solving skills, interpersonal and communication skills Requires a self-motivated team player capable of managing multiple priorities HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.
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HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. The Assistant Service Manager will work closely with the HTS/DXS Service Manager to support and oversee the daily operations of the service department, including financial, operational, safety, service, and administrative functions. This role involves supervising and mentoring staff, supporting service sales, quoting processes, coordinating service activities, and ensuring compliance with company policies. Over time, the Assistant Service Manager will assume direct ownership of specific functions within the department. Responsibilities and tasks: Work closely with and assist the current HTS/DXS Service Manager in a number of functions, eventually owning some of these functions directly. List of Service Manager functions that the Assistant Service Manager will be involved with and assist:
Overseeing and mentoring Dispatch staff, Inside Sales/Project Coordination staff, Service Technicians and Service Technicians Supervisors Reviewing service takeoffs and takeoff processes with inside sales for quoting of preventive maintenance contracts, turnkey work and larger service work This includes reviewing drawings and specs to help with the successful preparation of key quotes and tenders; providing technical support Support Service Sales group as needed Review inside sales forecast and targets, identifying shortfalls and support activities meeting targets Identify areas within the group that may require improvement, and work to implement approved changes Conduct service meetings and Train the Trainer sessions Review training needs and organize training for field technicians Drive the agenda for supervisor biweekly meetings. Participate in regular service management meetings Review fleet vehicles, repairs, approvals and all aspects of the acquisition of same Participate in budget meetings and budget preparation. Field visits and field audits of technicians Review and prepare annual On Call schedules Serve as an escalation contact for On Call should escalation procedures warrant Assist in managing complex technical and project situations, including challenging HVAC failures, repeat failures, and managing customer interactions Conduct employee reviews, appraisals, and discipline following prescribed HTS procedures Identify new hire requirements, and conduct interviews and reviews following HTS new hire protocols Follow the OPM and other HTS Service policies and procedures. Implementing new and revised processes as needed Manage and oversee all aspects of the daily running of the service department including financial, operational, safety, service and administration
Knowledge Base and Skills Development The Assistant Service Manager shall develop and maintain the following knowledge base and skills: Understanding of all aspects of the Service Department protocol, processes, tasks and software Understanding of all aspects of the Service Sales business and of preventive maintenance contracts Keep up to date on Health & Safety Policies and work with Supervisors to ensure all safety practices are implemented and adhered to Keep up to date with Labour Law changes, especially those which impact service technicians Participate in training to keep technical skill sets up to date Qualifications & Experience: Minimum 5 years as an HVAC mechanic in the field (10+ preferred) Licensed HVAC mechanic preferred General skills and requirements High level of commitment to customer service Excellent problem-solving skills, interpersonal and communication skills Requires a self-motivated team player capable of managing multiple priorities HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.
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