Vipauto
Overview
200 Boston Rd, North Billerica, MA 01862, USA
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
GENERAL SUMMARY:
The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
Responsibilities
Make safety priority #1. Follow all safety policies, complete safety-related training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Work at the counter as a service writer when necessary, consult with customers, build relationships, and educate them about the condition of their vehicle based on mileage and MPI results.
Work in the shop as a technician when necessary, taking work orders as assigned and completing all required services in accordance with VIP standards and procedures.
Fulfill all required training and certification for both the Service Writer and Installation Technician positions and perform duties of both.
Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
Learn and execute all activities as assigned by the Service Manager to deliver a different and better customer experience.
Learn VIP processes and be prepared to execute essential duties and responsibilities listed below.
a.
Take and pass all required and assigned LMS training
b.
Complete all relevant vendor training
c.
Become T.I.A. advanced TPMS certified
d.
Become ASE certified
e.
Train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition and partner on necessary solutions
f.
Attend off-site meetings and training several times per year
g.
Communicate with the team throughout the day, during daily huddles, and bi-monthly store meetings
h.
When assigned to the counter, monitor email for customer appointments and communication
i.
Educate customers using VIP processes and educate them on necessary solutions
8. Facility and Equipment Maintenance: ensure safety, appearance, and condition of facility and equipment; maintain clean service department; log issues in the appropriate database.
9. Procedural Compliance: enforce adherence to the service Code of Ethics and all municipal, state, and federal regulations and procedures.
Additional Responsibilities: communicate with management to ensure compliance with service standards and company policies.
Performance Measurement The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through daily, weekly, and monthly reports.
Standard Management Work Week
Schedule:
The standard expectation is 5-day work and 40 hours per week.
Attendance:
Arrive prior to each shift, be ready to perform duties at start time, and work all scheduled hours as directed by management.
Required Qualifications
Knowledge, Skills, and Abilities
Excellent verbal and written communication
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
Strong organization and time management skills
A comprehensive understanding of automotive servicing and the industry
Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completion of a two-year college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification P2 – Parts Specialist recommended
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
State Inspection License Required (where applicable)
Essential Job Functions The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Tech-Advisor job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department and may involve exposure to weather, climate, mechanical equipment, chemicals, and high noise levels. Protective eyewear must be worn in the service area at all times.
Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Protective back support may be required during strenuous activities.
Essential Physical Activity Requirements
Less than 1/3 of Time; 1/3 to 2/3 of Time; More than 2/3 of Time
Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling
Essential Weightlifting/Force Exertion Requirements
More than 21lbs; Up to 20lbs
Vision and Other Requirements
Close vision (20 inches or less)
Distance vision (20 feet or more)
Color vision
Peripheral vision
Depth perception
Ability to adjust focus
Acknowledgement This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
200 Boston Rd, North Billerica, MA 01862, USA
#J-18808-Ljbffr
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
GENERAL SUMMARY:
The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
Responsibilities
Make safety priority #1. Follow all safety policies, complete safety-related training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Work at the counter as a service writer when necessary, consult with customers, build relationships, and educate them about the condition of their vehicle based on mileage and MPI results.
Work in the shop as a technician when necessary, taking work orders as assigned and completing all required services in accordance with VIP standards and procedures.
Fulfill all required training and certification for both the Service Writer and Installation Technician positions and perform duties of both.
Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
Learn and execute all activities as assigned by the Service Manager to deliver a different and better customer experience.
Learn VIP processes and be prepared to execute essential duties and responsibilities listed below.
a.
Take and pass all required and assigned LMS training
b.
Complete all relevant vendor training
c.
Become T.I.A. advanced TPMS certified
d.
Become ASE certified
e.
Train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition and partner on necessary solutions
f.
Attend off-site meetings and training several times per year
g.
Communicate with the team throughout the day, during daily huddles, and bi-monthly store meetings
h.
When assigned to the counter, monitor email for customer appointments and communication
i.
Educate customers using VIP processes and educate them on necessary solutions
8. Facility and Equipment Maintenance: ensure safety, appearance, and condition of facility and equipment; maintain clean service department; log issues in the appropriate database.
9. Procedural Compliance: enforce adherence to the service Code of Ethics and all municipal, state, and federal regulations and procedures.
Additional Responsibilities: communicate with management to ensure compliance with service standards and company policies.
Performance Measurement The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through daily, weekly, and monthly reports.
Standard Management Work Week
Schedule:
The standard expectation is 5-day work and 40 hours per week.
Attendance:
Arrive prior to each shift, be ready to perform duties at start time, and work all scheduled hours as directed by management.
Required Qualifications
Knowledge, Skills, and Abilities
Excellent verbal and written communication
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
Strong organization and time management skills
A comprehensive understanding of automotive servicing and the industry
Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completion of a two-year college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification P2 – Parts Specialist recommended
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
State Inspection License Required (where applicable)
Essential Job Functions The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Tech-Advisor job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department and may involve exposure to weather, climate, mechanical equipment, chemicals, and high noise levels. Protective eyewear must be worn in the service area at all times.
Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Protective back support may be required during strenuous activities.
Essential Physical Activity Requirements
Less than 1/3 of Time; 1/3 to 2/3 of Time; More than 2/3 of Time
Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling
Essential Weightlifting/Force Exertion Requirements
More than 21lbs; Up to 20lbs
Vision and Other Requirements
Close vision (20 inches or less)
Distance vision (20 feet or more)
Color vision
Peripheral vision
Depth perception
Ability to adjust focus
Acknowledgement This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
200 Boston Rd, North Billerica, MA 01862, USA
#J-18808-Ljbffr