WebMD
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Position Overview: The Enablement Specialist is responsible for developing, planning, coordinating, and delivering sales training and development programs designed to meet organizational needs for all sales-related employees. Reporting directly to the Sr.u00A0 Manager of Enterprise Learning & Enablement and partnering with sales leadershipu00A0 you will be engaged during the sales training process end-to-end including needs analysis, content development, training delivery, communication, optimization, and adoption. Responsibilities: Sales training (50%)
Facilitate live and virtual training sessions for new hires and experienced field sales professionals, ensuring consistent adoption of WebMD Igniteu2019s selling and account management approach. Conduct hands-on practice sessions including role plays, and scenario-based learning tailored to field sales realities, including prospecting, discovery, negotiation, closing, adoption, and value realization. Collaborate with SMEs on creation of exercises. Provide on-the-job coaching, feedback, and mentoring to support retention of skills and drive continuous improvement. Partner with team members and sales and other executive leaders to ensure the training needs of their teams are being met. Reinforce our sales processes with sales and account management teams.u00A0 Lead creation and execution of an engaging onboarding program for all new sales team hires.u00A0 Curriculum development and certification of knowledge and skill within the industry and organization.u00A0 Development andu00A0 ongoing training and certifications for sales messaging and positioning in the market for new and upsell opportunities.u00A0 Managing Relationships (25%)u00A0
Act as a liaison between enablement, marketing, customer operations, product, support, and sales teams to improve products, services, and overall user experience.u00A0 Identify and escalate priority issues to ensure resolution . Ensures product support, product utilization and user experience align to client and company goals/expectations and service level agreementsu00A0 Documentation and other enablement (25%)u00A0
Utilize team and company processes to capture all sales training activities and outcomesu00A0 Lead the preparation, creation, and implementation of client-facing materials, utilization reports, and communicationsu00A0 Collaborates with the Content Strategistsu00A0 Maintains a timesheet for billable client training hours purposes Candidate qualifications
Knowledge of course creation and adult training methodologies (e.g., ADDIE) and how they can be applied to improve sales / identify optimizations.u00A0 Familiarity with industry standard sales platforms such as Salesforce SalesCloud and sales processes and strategy.u00A0 Experience in call coaching and skill assessment.u00A0 Excellent communication (written/verbal) and facilitation skills. Strong organizational skills to manage competing projects with tight deadlines effectively with a commitment to quality and strong attention to detail.u00A0 Sales experience is a bonus.u00A0 Ability to create content through audio, video, and visual, micro-learning andu00A0 Instruction design experience. Sense of ownership and urgency with an ability to take projects from concept to implementation. Natural charisma and ability to hold your audienceu2019s attention This position is based out of our Madison, WI office.
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Facilitate live and virtual training sessions for new hires and experienced field sales professionals, ensuring consistent adoption of WebMD Igniteu2019s selling and account management approach. Conduct hands-on practice sessions including role plays, and scenario-based learning tailored to field sales realities, including prospecting, discovery, negotiation, closing, adoption, and value realization. Collaborate with SMEs on creation of exercises. Provide on-the-job coaching, feedback, and mentoring to support retention of skills and drive continuous improvement. Partner with team members and sales and other executive leaders to ensure the training needs of their teams are being met. Reinforce our sales processes with sales and account management teams.u00A0 Lead creation and execution of an engaging onboarding program for all new sales team hires.u00A0 Curriculum development and certification of knowledge and skill within the industry and organization.u00A0 Development andu00A0 ongoing training and certifications for sales messaging and positioning in the market for new and upsell opportunities.u00A0 Managing Relationships (25%)u00A0
Act as a liaison between enablement, marketing, customer operations, product, support, and sales teams to improve products, services, and overall user experience.u00A0 Identify and escalate priority issues to ensure resolution . Ensures product support, product utilization and user experience align to client and company goals/expectations and service level agreementsu00A0 Documentation and other enablement (25%)u00A0
Utilize team and company processes to capture all sales training activities and outcomesu00A0 Lead the preparation, creation, and implementation of client-facing materials, utilization reports, and communicationsu00A0 Collaborates with the Content Strategistsu00A0 Maintains a timesheet for billable client training hours purposes Candidate qualifications
Knowledge of course creation and adult training methodologies (e.g., ADDIE) and how they can be applied to improve sales / identify optimizations.u00A0 Familiarity with industry standard sales platforms such as Salesforce SalesCloud and sales processes and strategy.u00A0 Experience in call coaching and skill assessment.u00A0 Excellent communication (written/verbal) and facilitation skills. Strong organizational skills to manage competing projects with tight deadlines effectively with a commitment to quality and strong attention to detail.u00A0 Sales experience is a bonus.u00A0 Ability to create content through audio, video, and visual, micro-learning andu00A0 Instruction design experience. Sense of ownership and urgency with an ability to take projects from concept to implementation. Natural charisma and ability to hold your audienceu2019s attention This position is based out of our Madison, WI office.
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