Follett Software, LLC
Senior Sales Operations Analyst New USA
Follett Software, LLC, Jackson, Mississippi, United States
Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.
Position Overview:
As a Senior Sales Operations Analyst, you will play a pivotal role in optimizing the performance of Follett Software’s sales organization. You will be responsible for creating insightful reports, scalable dashboards, bookings reporting, forecast processes, and territory models that directly support sales strategy, quota attainment, and commission planning. This role requires advanced technical ability in SQL and Salesforce, along with strong business acumen and exceptional communication skills.
Essential duties and responsibilities
include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. S ales Reporting & Dashboards
Design, develop, and maintain performance dashboards and operational reports for Sales and Executive Leadership using Salesforce , Excel, and BI tools. Deliver regular reporting on bookings, pipeline health, lead progression, win/loss metrics, and sales activity KPIs. Collaborate closely with sales leaders to define metrics that align with Follett’s go-to-market strategy.
Forecasting & Insights
Own the creation and refinement of predictive models that improve sales forecasting accuracy. Provide actionable insights through historical trend analysis, cohort modeling, and segmentation. Highlight performance drivers and risks using data from Salesforce, Oracle, and other internal sources.
Territory & Commission Operations
Conduct annual territory alignment and optimization analysis based on historical data, opportunity volume, and sales capacity . Prepare and validate commission data and reports based on sales transactions, attainment thresholds, and quota structures. Partner with Finance and HR teams to support accurate and timely incentive compensation processing.
Data Operations & Quality
Write complex SQL queries to extract, transform, and analyze large datasets from Salesforce, Oracle, and internal databases. Ensure data consistency and integrity across platforms and reports. Help define and maintain data governance processes that align with Follett Software’s standards for accuracy and trust.
Other duties and tasks as assigned. Required Skills and Experience 5+ years of experience in data analytics or sales operations, preferably within a SaaS or EdTech environment. Bachelor’s degree in Business, Analytics, Computer Science, or a related field. Experience with visualization tools such as Tableau, Power BI, or Salesforce Analytics Cloud. Deep expertise in SQL for advanced querying and analysis. Strong working knowledge of Salesforce CRM, including custom reporting and dashboard creation. Background in supporting territory design, quota setting, or sales compensation programs. Understanding of K–12 market trends or experience in education software is a plus. Familiarity with Oracle ERP systems and cross-system data reconciliation. Demonstrated ability to present technical findings clearly to non-technical stakeholders. Excellent written and verbal communication skills. Ability to work independently, manage multiple priorities, and collaborate effectively in a cross-functional environment. EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to , among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Interested in building your career at Follett Software, LLC? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you legally authorized to work in the United States? * Select... Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? * Select... Do you currently work for Follett Software, LLC? (If yes, please be sure you are applying through the internal career site and are following the internal process outlined in the employee handbook.) * Select... Have you ever been employed by Follett Software as a full-timeemployee, part-time employee, temporary employee, contractor, or intern? * Select... Are you subject to any contract, agreement or understanding with your current or a former employer, that includes a non-solicitation, non-competition, or other similar post-employment restrictions? * Select... Please choose which best describes your experience: * Select... What is your desired base salary? * Please briefly describe the depth of your SQL ability and how you use it on a day-to-day basis * What data visualization tools do you use, or have you used? * Please briefly describe your experience with SFDC * Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Follett Software, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. S ales Reporting & Dashboards
Design, develop, and maintain performance dashboards and operational reports for Sales and Executive Leadership using Salesforce , Excel, and BI tools. Deliver regular reporting on bookings, pipeline health, lead progression, win/loss metrics, and sales activity KPIs. Collaborate closely with sales leaders to define metrics that align with Follett’s go-to-market strategy.
Forecasting & Insights
Own the creation and refinement of predictive models that improve sales forecasting accuracy. Provide actionable insights through historical trend analysis, cohort modeling, and segmentation. Highlight performance drivers and risks using data from Salesforce, Oracle, and other internal sources.
Territory & Commission Operations
Conduct annual territory alignment and optimization analysis based on historical data, opportunity volume, and sales capacity . Prepare and validate commission data and reports based on sales transactions, attainment thresholds, and quota structures. Partner with Finance and HR teams to support accurate and timely incentive compensation processing.
Data Operations & Quality
Write complex SQL queries to extract, transform, and analyze large datasets from Salesforce, Oracle, and internal databases. Ensure data consistency and integrity across platforms and reports. Help define and maintain data governance processes that align with Follett Software’s standards for accuracy and trust.
Other duties and tasks as assigned. Required Skills and Experience 5+ years of experience in data analytics or sales operations, preferably within a SaaS or EdTech environment. Bachelor’s degree in Business, Analytics, Computer Science, or a related field. Experience with visualization tools such as Tableau, Power BI, or Salesforce Analytics Cloud. Deep expertise in SQL for advanced querying and analysis. Strong working knowledge of Salesforce CRM, including custom reporting and dashboard creation. Background in supporting territory design, quota setting, or sales compensation programs. Understanding of K–12 market trends or experience in education software is a plus. Familiarity with Oracle ERP systems and cross-system data reconciliation. Demonstrated ability to present technical findings clearly to non-technical stakeholders. Excellent written and verbal communication skills. Ability to work independently, manage multiple priorities, and collaborate effectively in a cross-functional environment. EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to , among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Interested in building your career at Follett Software, LLC? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you legally authorized to work in the United States? * Select... Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? * Select... Do you currently work for Follett Software, LLC? (If yes, please be sure you are applying through the internal career site and are following the internal process outlined in the employee handbook.) * Select... Have you ever been employed by Follett Software as a full-timeemployee, part-time employee, temporary employee, contractor, or intern? * Select... Are you subject to any contract, agreement or understanding with your current or a former employer, that includes a non-solicitation, non-competition, or other similar post-employment restrictions? * Select... Please choose which best describes your experience: * Select... What is your desired base salary? * Please briefly describe the depth of your SQL ability and how you use it on a day-to-day basis * What data visualization tools do you use, or have you used? * Please briefly describe your experience with SFDC * Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Follett Software, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr