BMO U.S.
Overview
Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes. Responsibilities
Foster a culture aligned to BMO purpose, values and strategy and role model BMO values and behaviours in all that you do. Ensure alignment between values and behaviour that fosters diversity and inclusion. Regularly connect work to BMO's purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow through. Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attract, retain, and enable the career development of top talent. Improve team performance, recognize and reward performance, coach employees, support development, and manage poor performance. Probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer. Coordinate service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalate for resolution. Generate leads to build and maintain customer relationships, resulting in outcomes that define a great customer experience. Support the Bank’s community involvement and participate in community activities. Resolve customer-related issues using knowledge of bank services, products, and processes. Fulfill sales and service activities for the customer in accordance with approved procedures. Provide input into area business and market plans to optimize new and existing business opportunities within the community. Establish relationships with business partners to maintain knowledge of interdependent systems and related policies and procedures. Review results and performance measures against plans and standards to address gaps and develop plans. Analyze data and information to provide insights and recommendations. Provide technical training and support to branch employees to maintain operational and sales effectiveness and recommend improvements. Manage transactional outcomes for customer calls or defer to appropriate internal business groups. Resolve complex or unresolved customer situations or escalate to the next higher manager for resolution. Maintain current knowledge of personal banking and credit card industries, practices, and trends and integrate into customer conversations. Build effective relationships with internal/external stakeholders. Maintain the confidentiality of customer and Bank information. Identify and report suspicious patterns of activity that are suspected to be related to money laundering. Comply with all legal and regulatory requirements for the jurisdiction. Complete complex and diverse tasks within given rules and limits, including handling escalations from other employees. Analyze issues and determine next steps. Broader work or accountabilities may be assigned as needed. Qualifications
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Basic banking or customer service/sales or equivalent experience. Previous supervisory or management experience - preferred. General knowledge of retail banking products and services. General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives. Working knowledge of competitive marketplace and trends in product offerings. General knowledge of branch operational processes and policies. General knowledge of branch technologies, processes, and performance metrics. Specialized knowledge. Verbal and written communication skills - good. Organization skills - good. Collaboration and team skills - good. Analytical and problem solving skills - good. Salary
$41,714.00 - $69,000.00 Pay Type
Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en Equal Employment Opportunity
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Banking Referrals increase your chances of interviewing at BMO U.S. by 2x Get notified about new Sales Service Manager jobs in Frankfort, IL.
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Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes. Responsibilities
Foster a culture aligned to BMO purpose, values and strategy and role model BMO values and behaviours in all that you do. Ensure alignment between values and behaviour that fosters diversity and inclusion. Regularly connect work to BMO's purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow through. Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attract, retain, and enable the career development of top talent. Improve team performance, recognize and reward performance, coach employees, support development, and manage poor performance. Probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer. Coordinate service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalate for resolution. Generate leads to build and maintain customer relationships, resulting in outcomes that define a great customer experience. Support the Bank’s community involvement and participate in community activities. Resolve customer-related issues using knowledge of bank services, products, and processes. Fulfill sales and service activities for the customer in accordance with approved procedures. Provide input into area business and market plans to optimize new and existing business opportunities within the community. Establish relationships with business partners to maintain knowledge of interdependent systems and related policies and procedures. Review results and performance measures against plans and standards to address gaps and develop plans. Analyze data and information to provide insights and recommendations. Provide technical training and support to branch employees to maintain operational and sales effectiveness and recommend improvements. Manage transactional outcomes for customer calls or defer to appropriate internal business groups. Resolve complex or unresolved customer situations or escalate to the next higher manager for resolution. Maintain current knowledge of personal banking and credit card industries, practices, and trends and integrate into customer conversations. Build effective relationships with internal/external stakeholders. Maintain the confidentiality of customer and Bank information. Identify and report suspicious patterns of activity that are suspected to be related to money laundering. Comply with all legal and regulatory requirements for the jurisdiction. Complete complex and diverse tasks within given rules and limits, including handling escalations from other employees. Analyze issues and determine next steps. Broader work or accountabilities may be assigned as needed. Qualifications
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Basic banking or customer service/sales or equivalent experience. Previous supervisory or management experience - preferred. General knowledge of retail banking products and services. General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives. Working knowledge of competitive marketplace and trends in product offerings. General knowledge of branch operational processes and policies. General knowledge of branch technologies, processes, and performance metrics. Specialized knowledge. Verbal and written communication skills - good. Organization skills - good. Collaboration and team skills - good. Analytical and problem solving skills - good. Salary
$41,714.00 - $69,000.00 Pay Type
Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en Equal Employment Opportunity
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Banking Referrals increase your chances of interviewing at BMO U.S. by 2x Get notified about new Sales Service Manager jobs in Frankfort, IL.
#J-18808-Ljbffr