Embraer
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Customer Account Manager - (on-site)
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Embraer 2 days ago Be among the first 25 applicants Join to apply for the
Customer Account Manager - (on-site)
role at
Embraer Get AI-powered advice on this job and more exclusive features. This position is on-site in Cleveland, OH.
Position Summary
Acts as the key representative for our clients or operators, to solve operational, technical, and administrative problems regarding aircraft/ spare parts operation and maintenance. Provides direction to Embraer aircraft operators and oversees all technical customer support for the client.
JOB RESPONSIBLITIES
Develops customer service relationships and visits Embraer aircraft operators. Discusses with appropriate professionals how to prevent problems. Identifies solutions and defines ways to provide good customer support. Works closely with the product, sales and engineering teams to be an effective advocate for the client as well as a brand and product ambassador in all public settings. Provides technical support to clients, operators, suppliers, workshops/stations and contracted maintenance companies. Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement. Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products’ avionics and electrical systems, costs and economic viability. Presents and discusses alternative solutions for maintenance and/or modifications problems. Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information. Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems. Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development. Support the qualification process of the aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees’ technical qualification, researching on information about professional background. Prepares and gives different kinds of technical/ operational training to professional in charge of company aircraft maintenance. Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved. Prepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types. Consults/research manuals, specialized technical publications, service bulletins, etc.
Education
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
BS/BA degree required.
Experience
A minimum of 8 years of experience in area of responsibility or 5-7 years of experience with an Advanced Degree.
Knowledge, Skills & Abilities
Extensive knowledge in a specialty area and in all other interrelated tasks and responsibilities of the job function. Role takes leadership for applying new processes and skills to improve the function's status quo. Aircraft maintenance aspects Client support and service quality techniques How to read and interpret drawings Knowledge of Embraer products Strong written and verbal communication skills Negotiation techniques Strong technical publications skills Reliability analysis Liability (Manufacturer’s responsibility)
Working Conditions / Environment / Special Requirements
Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations. Employees will be subject to random drug and alcohol testing under FAA regulations Ability to work independently and remotely and travel as required, often with little or no notice. Must possess or be able to obtain a valid passport.
GENERAL COMMITMENT FOR ALL EMPLOYEES
Commitment to company values and complies with department norms, policies, directives, and procedures. Incorporates Lean and P3E processes and concepts into daily activities. Strive for continuous improvement to processes and procedures. Honors and protects confidential and proprietary documents and information. Satisfies work schedule requirements.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employer.
Embraer is an Equal Opportunity Employer. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Embraer by 2x Sign in to set job alerts for “Customer Account Manager” roles.
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Customer Account Manager - (on-site)
role at
Embraer 2 days ago Be among the first 25 applicants Join to apply for the
Customer Account Manager - (on-site)
role at
Embraer Get AI-powered advice on this job and more exclusive features. This position is on-site in Cleveland, OH.
Position Summary
Acts as the key representative for our clients or operators, to solve operational, technical, and administrative problems regarding aircraft/ spare parts operation and maintenance. Provides direction to Embraer aircraft operators and oversees all technical customer support for the client.
JOB RESPONSIBLITIES
Develops customer service relationships and visits Embraer aircraft operators. Discusses with appropriate professionals how to prevent problems. Identifies solutions and defines ways to provide good customer support. Works closely with the product, sales and engineering teams to be an effective advocate for the client as well as a brand and product ambassador in all public settings. Provides technical support to clients, operators, suppliers, workshops/stations and contracted maintenance companies. Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement. Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products’ avionics and electrical systems, costs and economic viability. Presents and discusses alternative solutions for maintenance and/or modifications problems. Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information. Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems. Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development. Support the qualification process of the aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees’ technical qualification, researching on information about professional background. Prepares and gives different kinds of technical/ operational training to professional in charge of company aircraft maintenance. Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved. Prepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types. Consults/research manuals, specialized technical publications, service bulletins, etc.
Education
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
BS/BA degree required.
Experience
A minimum of 8 years of experience in area of responsibility or 5-7 years of experience with an Advanced Degree.
Knowledge, Skills & Abilities
Extensive knowledge in a specialty area and in all other interrelated tasks and responsibilities of the job function. Role takes leadership for applying new processes and skills to improve the function's status quo. Aircraft maintenance aspects Client support and service quality techniques How to read and interpret drawings Knowledge of Embraer products Strong written and verbal communication skills Negotiation techniques Strong technical publications skills Reliability analysis Liability (Manufacturer’s responsibility)
Working Conditions / Environment / Special Requirements
Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations. Employees will be subject to random drug and alcohol testing under FAA regulations Ability to work independently and remotely and travel as required, often with little or no notice. Must possess or be able to obtain a valid passport.
GENERAL COMMITMENT FOR ALL EMPLOYEES
Commitment to company values and complies with department norms, policies, directives, and procedures. Incorporates Lean and P3E processes and concepts into daily activities. Strive for continuous improvement to processes and procedures. Honors and protects confidential and proprietary documents and information. Satisfies work schedule requirements.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employer.
Embraer is an Equal Opportunity Employer. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Embraer by 2x Sign in to set job alerts for “Customer Account Manager” roles.
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