Peaksware Holdings, LLC
Customer Success, Account Manager - TrainingPeaks
Peaksware Holdings, LLC, Louisville, Colorado, United States, 80028
Join the Team Powering the World's Best Endurance Athletes
At TrainingPeaks, we believe that behind every great athlete is a great coach and the right technology to help them reach their potential. Our platform is trusted by Tour de France winners, Olympic gold medalists, and everyday endurance athletes to plan, track, and analyze their training.
As part of the Peaksware portfolio, consisting of brands like TrainingPeaks, MakeMusic, Alfred Music, TrainHeroic, we're united by a shared mission: to create software that transforms deliberate practice into performance.
General Summary
As an Account Manager within the Customer Success team, you will be responsible for nurturing customer relationships to retain and expand current accounts. Your primary role is account management in the form of various sales activities and support. Core Functions
Account Management, Retention and Expansion: Leveraging proactive outreach and Customer Success playbooks, develop and maintain relationships with existing customers in your designated territory to drive renewal and expansion opportunities Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory Respond to inbound communications in a timely fashion, and in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts Anticipate consumer needs and behavior and attempt to defuse difficult situations by staying on top of accounts, serving as the main point of contact for your clients Grow your assigned book of business by anticipating and proactively servicing your customers' needs, using data and critical thinking to identify opportunities for deeper and broader adoption of our products, and achieving long-term partnerships. Meet or exceed a quota of renewals and expansions Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Zendesk Sell Negotiate contracts and pricing with current customers as a part of the expansion motion, identifying opportunities to offer additional solutions. Provide updated information to the client about new and/or improved products or services to make upsells Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally In coordination with the Implementation and Support team, conduct demos of the product to illustrate the solutions it solves for the customer to drive retention and expansion Requirements
2-4 years of experience in account management, customer success, or sales in the SaaS space, with a demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas Prior experience in the fitness SaaS industry or as an endurance athlete, strength trainer and/or fitness educator Strong communication and interpersonal skills, with the ability to build and maintain customer relationships, serve as the primary point of contact, and effectively defuse challenging situations Customer-oriented mindset and a commitment to delivering excellent service, with proven success in anticipating and addressing customer needs Experience with data analysis and critical thinking, with the ability to use insights to identify growth and expansion opportunities Proficiency in CRM systems (such as Zendesk Sell) and other relevant tech stack tools to keep accurate client records and organize daily responsibilities Contract negotiation skills, with a demonstrated ability to negotiate terms, renewals, and expansions with existing clients Ability to collaborate across departments, especially with sales, implementation, and support teams, to drive upsells, facilitate product demos, and ensure consistent messaging Strong organizational and time-management skills, capable of handling multiple accounts and tasks, meeting deadlines, and responding to inbound communications in a timely manner Benefits
We are committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $23.34 - $38.90. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications. We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D We offer a 401(K) including a company match We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Equal Employment Opportunity
Peaksware is an equal employment opportunity employer and welcomes applications from diverse candidates.
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As an Account Manager within the Customer Success team, you will be responsible for nurturing customer relationships to retain and expand current accounts. Your primary role is account management in the form of various sales activities and support. Core Functions
Account Management, Retention and Expansion: Leveraging proactive outreach and Customer Success playbooks, develop and maintain relationships with existing customers in your designated territory to drive renewal and expansion opportunities Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory Respond to inbound communications in a timely fashion, and in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts Anticipate consumer needs and behavior and attempt to defuse difficult situations by staying on top of accounts, serving as the main point of contact for your clients Grow your assigned book of business by anticipating and proactively servicing your customers' needs, using data and critical thinking to identify opportunities for deeper and broader adoption of our products, and achieving long-term partnerships. Meet or exceed a quota of renewals and expansions Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Zendesk Sell Negotiate contracts and pricing with current customers as a part of the expansion motion, identifying opportunities to offer additional solutions. Provide updated information to the client about new and/or improved products or services to make upsells Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally In coordination with the Implementation and Support team, conduct demos of the product to illustrate the solutions it solves for the customer to drive retention and expansion Requirements
2-4 years of experience in account management, customer success, or sales in the SaaS space, with a demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas Prior experience in the fitness SaaS industry or as an endurance athlete, strength trainer and/or fitness educator Strong communication and interpersonal skills, with the ability to build and maintain customer relationships, serve as the primary point of contact, and effectively defuse challenging situations Customer-oriented mindset and a commitment to delivering excellent service, with proven success in anticipating and addressing customer needs Experience with data analysis and critical thinking, with the ability to use insights to identify growth and expansion opportunities Proficiency in CRM systems (such as Zendesk Sell) and other relevant tech stack tools to keep accurate client records and organize daily responsibilities Contract negotiation skills, with a demonstrated ability to negotiate terms, renewals, and expansions with existing clients Ability to collaborate across departments, especially with sales, implementation, and support teams, to drive upsells, facilitate product demos, and ensure consistent messaging Strong organizational and time-management skills, capable of handling multiple accounts and tasks, meeting deadlines, and responding to inbound communications in a timely manner Benefits
We are committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $23.34 - $38.90. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications. We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D We offer a 401(K) including a company match We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Equal Employment Opportunity
Peaksware is an equal employment opportunity employer and welcomes applications from diverse candidates.
#J-18808-Ljbffr