Franklin Energy
Commercial and Industrial - Energy Advisor II
Franklin Energy, Manchester, New Hampshire, United States
Commercial and Industrial - Energy Advisor II
Position Summary This position is responsible for providing our services directly to homeowners, landlords, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems; you will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time (typically 3 field days to 2 office days per week). This position will provide energy advice and coordination services for customers—including trade partner facilitation—and will identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment. Essential Duties and Responsibilities Direct installation of energy saving products as directed by program management Adhering to the safety requirements of the organization and the utility client Promote the energy efficiency program to customers, trade allies and program stakeholders within your assigned territory Understand and implement the company’s Sales Process, including but not limited to: Make outbound calls to existing customers to meet assigned energy saving targets Initiate new business with new customers through business-to-business efforts Manage field time effectively with customer, Trade Ally and program stakeholder visits Develop and deliver presentations to create awareness about the program Respond to customer inquiries and concerns by phone, electronically or in person to move projects towards completion Work with utility customers to provide energy efficiency and the business activities of its customers Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up as required Discuss technical elements of energy consuming equipment—lighting, HVAC, hot water system, building and pipe insulation, and air sealing Enter data into spreadsheets and databases to determine energy savings and to manage current projects; may include collaboration with Energy Engineers Maintain professional appearance and behavior appropriate for a representative of our organization and the utility Build quick rapport with customers. Initiate conversations on site and virtually regarding energy usage at the facility Be able to work in a team atmosphere and collaborate on continuous improvement of operations Provide written summary reports directly to the customer and to the client/Program Manager as required Assist Program Manager in training of new team members Lead presentations promoting energy efficiency programs for targeted groups Assist customers through the rebate application process Install energy efficiency products in tenant units and building common areas All other duties as assigned Position Requirements
Education and Experience Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree with demonstrated experience in electric/gas utility field may be considered. Equivalent work experience may be considered. 3–5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience Previous experience managing staff performing proactive customer outreach activities 2–3 years of experience in energy efficiency and/or energy modeling Previous customer service, sales, or marketing experience Required Skills, Knowledge and Abilities Must be self-motivated, organized and able to prioritize workload Must be flexible to handle a wide variety and fast pace Ability to adapt to changing environment in the program when required Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Strong data entry skills in tracking systems/databases Effective verbal and written communication with customers, clients and employees Ability to analyze and interpret data and solve practical problems Knowledge of mathematical concepts such as fractions, percentages and ratios Commitment to diversity and inclusion Reliable transportation Licenses & Certifications Valid driver’s license Travel Requirements Willingness to travel less than 50% An Equal Opportunity Employer
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Position Summary This position is responsible for providing our services directly to homeowners, landlords, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems; you will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time (typically 3 field days to 2 office days per week). This position will provide energy advice and coordination services for customers—including trade partner facilitation—and will identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment. Essential Duties and Responsibilities Direct installation of energy saving products as directed by program management Adhering to the safety requirements of the organization and the utility client Promote the energy efficiency program to customers, trade allies and program stakeholders within your assigned territory Understand and implement the company’s Sales Process, including but not limited to: Make outbound calls to existing customers to meet assigned energy saving targets Initiate new business with new customers through business-to-business efforts Manage field time effectively with customer, Trade Ally and program stakeholder visits Develop and deliver presentations to create awareness about the program Respond to customer inquiries and concerns by phone, electronically or in person to move projects towards completion Work with utility customers to provide energy efficiency and the business activities of its customers Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up as required Discuss technical elements of energy consuming equipment—lighting, HVAC, hot water system, building and pipe insulation, and air sealing Enter data into spreadsheets and databases to determine energy savings and to manage current projects; may include collaboration with Energy Engineers Maintain professional appearance and behavior appropriate for a representative of our organization and the utility Build quick rapport with customers. Initiate conversations on site and virtually regarding energy usage at the facility Be able to work in a team atmosphere and collaborate on continuous improvement of operations Provide written summary reports directly to the customer and to the client/Program Manager as required Assist Program Manager in training of new team members Lead presentations promoting energy efficiency programs for targeted groups Assist customers through the rebate application process Install energy efficiency products in tenant units and building common areas All other duties as assigned Position Requirements
Education and Experience Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree with demonstrated experience in electric/gas utility field may be considered. Equivalent work experience may be considered. 3–5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience Previous experience managing staff performing proactive customer outreach activities 2–3 years of experience in energy efficiency and/or energy modeling Previous customer service, sales, or marketing experience Required Skills, Knowledge and Abilities Must be self-motivated, organized and able to prioritize workload Must be flexible to handle a wide variety and fast pace Ability to adapt to changing environment in the program when required Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Strong data entry skills in tracking systems/databases Effective verbal and written communication with customers, clients and employees Ability to analyze and interpret data and solve practical problems Knowledge of mathematical concepts such as fractions, percentages and ratios Commitment to diversity and inclusion Reliable transportation Licenses & Certifications Valid driver’s license Travel Requirements Willingness to travel less than 50% An Equal Opportunity Employer
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