GameStop
Full Time Assistant Store Manager (Store 3687)
GameStop, Lake Elsinore, California, United States, 92532
Overview
Full Time Assistant Store Manager (Store 3687) – GameStop Join to apply for the Full Time Assistant Store Manager (Store 3687) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop\'s buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager in a timely and professional manner.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.
Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely and appropriate recognition and feedback to all store associates; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
Ensure store associates complete onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
Schedule store associates following guidelines, manage breaks and meals, supervise staffing levels to maintain guest service, and ensure best-in-class guest service is provided.
Approve payroll, enter paid time off, and verify compensation for time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager.
Support team in meeting sales, profit, and shrink goals and complete required administrative duties.
Perform inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor.
Count, balance, and reconcile daily transactions; manage closeout paperwork and bank deposits as required.
Verify shipments for discrepancies and conduct inventories; communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls with proper labeling and packing lists.
Maintain awareness of associate and guest safety; report injuries promptly.
Maintain store records/files in a neat and organized manner; keep manuals up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures; follow opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree preferred in business, marketing, merchandising, or related field.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and in a team; perform tasks in a timely manner.
Meet performance expectations including attendance, appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly and follow written or verbal instructions.
Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability.
Resilient under pressure; problem-solver with creativity.
Reliable, trustworthy, and able to exercise sound judgment.
Able to work alone; stand/move for extended periods and lift up to 30 lbs.
Understanding of military ranks and insignia for stores on military bases (where applicable).
Job descriptions may change based on business needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided as required by law.
Pay
$19.25 - $23.25
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
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Full Time Assistant Store Manager (Store 3687) – GameStop Join to apply for the Full Time Assistant Store Manager (Store 3687) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop\'s buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager in a timely and professional manner.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.
Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely and appropriate recognition and feedback to all store associates; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
Ensure store associates complete onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
Schedule store associates following guidelines, manage breaks and meals, supervise staffing levels to maintain guest service, and ensure best-in-class guest service is provided.
Approve payroll, enter paid time off, and verify compensation for time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager.
Support team in meeting sales, profit, and shrink goals and complete required administrative duties.
Perform inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor.
Count, balance, and reconcile daily transactions; manage closeout paperwork and bank deposits as required.
Verify shipments for discrepancies and conduct inventories; communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls with proper labeling and packing lists.
Maintain awareness of associate and guest safety; report injuries promptly.
Maintain store records/files in a neat and organized manner; keep manuals up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures; follow opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree preferred in business, marketing, merchandising, or related field.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and in a team; perform tasks in a timely manner.
Meet performance expectations including attendance, appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly and follow written or verbal instructions.
Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability.
Resilient under pressure; problem-solver with creativity.
Reliable, trustworthy, and able to exercise sound judgment.
Able to work alone; stand/move for extended periods and lift up to 30 lbs.
Understanding of military ranks and insignia for stores on military bases (where applicable).
Job descriptions may change based on business needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided as required by law.
Pay
$19.25 - $23.25
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
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