Cresco Labs
COMPANY OVERVIEW
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.
MISSION STATEMENT At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.
JOB SUMMARY The Retail Store Manager of Sunnyside* is responsible for day‑to‑day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside* brand vision of providing access to consistent high‑quality cannabis and cannabis knowledge and the operations of the store.
WHO YOU ARE
Energetic with strong interpersonal skills; collaboration is key to our team’s success!
Enjoy customer service and listening to their needs to provide an exceptional experience.
Leader who inspires others; proven success building a high‑performance team.
High level of integrity and leads by example, especially in a highly regulated industry.
CORE JOB DUTIES People Management
Build and sustain a high‑performing team through employee selection, onboarding, coaching and clear accountability for results.
Conduct monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.
Assess team performance, skill gaps, and career aspirations; provide resources, training or procedures to support team needs.
Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.
Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross‑selling techniques.
Partner with Human Resources to resolve employee relations issues.
Ensure employees are knowledgeable and coached to navigate any regulatory changes.
Maintain a clean and safe environment for employees and customers.
Sales & Operational Excellence
Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.
Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT.
Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.
Identify business and competitor risks; analyze metrics to help increase market share.
Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients.
Establish daily operations procedures with an eye toward improvement and efficiency.
Oversee inventory activities ensuring product requirements are met and deliveries are on time.
Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns.
Perform monthly audit reporting and store visit checklist with Area Manager.
Ensure compliance with all company policies, procedures, state and local laws.
Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
Bachelor’s degree in business or comparable experience.
5‑7 years of retail management experience required; cannabis knowledge or dispensary leadership experience a plus.
Experience managing teams of 10 or more with layers of leadership, preferably in a high‑volume location focusing on team development.
Demonstrated ability to learn, apply and teach others technical, product‑related information in a professional consultative manner.
Experience working closely with HR teams and processes.
High level of integrity, personal motivation, and sense of urgency.
Proficient in MS Office, highly proficient in MS Excel with experience in data entry and data management.
Strong business acumen including excellent communication, attention to detail and interpersonal skills.
Available to work all hours of operation inclusive of nights, weekends and holidays.
Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical, dental and vision insurance, a 401(k)‑match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options, and participation in our employee discount program. Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position.
ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
EEO STATEMENT Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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MISSION STATEMENT At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.
JOB SUMMARY The Retail Store Manager of Sunnyside* is responsible for day‑to‑day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside* brand vision of providing access to consistent high‑quality cannabis and cannabis knowledge and the operations of the store.
WHO YOU ARE
Energetic with strong interpersonal skills; collaboration is key to our team’s success!
Enjoy customer service and listening to their needs to provide an exceptional experience.
Leader who inspires others; proven success building a high‑performance team.
High level of integrity and leads by example, especially in a highly regulated industry.
CORE JOB DUTIES People Management
Build and sustain a high‑performing team through employee selection, onboarding, coaching and clear accountability for results.
Conduct monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.
Assess team performance, skill gaps, and career aspirations; provide resources, training or procedures to support team needs.
Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.
Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross‑selling techniques.
Partner with Human Resources to resolve employee relations issues.
Ensure employees are knowledgeable and coached to navigate any regulatory changes.
Maintain a clean and safe environment for employees and customers.
Sales & Operational Excellence
Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.
Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT.
Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.
Identify business and competitor risks; analyze metrics to help increase market share.
Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients.
Establish daily operations procedures with an eye toward improvement and efficiency.
Oversee inventory activities ensuring product requirements are met and deliveries are on time.
Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns.
Perform monthly audit reporting and store visit checklist with Area Manager.
Ensure compliance with all company policies, procedures, state and local laws.
Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
Bachelor’s degree in business or comparable experience.
5‑7 years of retail management experience required; cannabis knowledge or dispensary leadership experience a plus.
Experience managing teams of 10 or more with layers of leadership, preferably in a high‑volume location focusing on team development.
Demonstrated ability to learn, apply and teach others technical, product‑related information in a professional consultative manner.
Experience working closely with HR teams and processes.
High level of integrity, personal motivation, and sense of urgency.
Proficient in MS Office, highly proficient in MS Excel with experience in data entry and data management.
Strong business acumen including excellent communication, attention to detail and interpersonal skills.
Available to work all hours of operation inclusive of nights, weekends and holidays.
Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical, dental and vision insurance, a 401(k)‑match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options, and participation in our employee discount program. Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position.
ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
EEO STATEMENT Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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