CommuniCare
Health Services Specialist (GO3903 - MAC)
CommuniCare, San Antonio, Texas, United States, 78208
Overview
Health Services Specialist (GO3903 - MAC) at
CommuniCare . Responsible to provide excellent customer service to all members of the Center. Maintain confidentiality of all information and provide flexibility in practice staffing arrangements. Responsibilities
Performs new patient registration, updates patient information, data entry of demographics, and any other required information. Verifies and activates appropriate patient insurance plan on electronic practice management system. Manages member account balances to include cash collection, old balances, and same-day service balances. Regularly monitors and ensures assigned providers' schedules are filled at capacity via walk-ins and call reminders to members with next day appointments. Refer patients for screening to determine eligibility for special funding and refer patients with high account balances for consultation. Oversees the general waiting area, ensuring member check-in process is efficient, and reporting problems or irregularities to appropriate authorities. Prepare for next day clinic session to include printing of appointment list, confirming appointments, noting alerts for payments and balances, obtaining current insurance information, updating proof of income, pre-registering patients, and screening patients for program eligibility. Perform patient dismissal to include scheduling of follow up appointments and collect remainder of patient portion of current charges. Complete end-of-day reconciliation report; ensure that cash collection and credit card payments reconcile with practice management report; ensure that cash is secured and deposited into a safe at the end of the day. Provide exceptional internal and external customer service. Greet each customer with appropriate introduction and be attentive to patients during peak wait times. Address concerns prior to end of interaction. Assist other departments as appropriate. Perform other related duties as assigned. Qualifications
High School graduate or equivalent required Minimum one year experience in front office duties Medical Assistant or Dental Assistant training preferred Demonstrates good verbal and written communications, with good interpersonal and organizational skills Experience with insurance verification and referrals preferred Possesses computer skills with proficiency in data entry and keyboarding skills Knowledge in healthcare billing, including Medicaid, Medicare, and private insurance Ability to handle multiple tasks ensuring completion with minimal supervision Bilingual (English/Spanish) preferred Must have good attention to detail Scheduled hours and/or work locations are subject to change Physical Activities And Requirements
Finger dexterity: Using fingers to make small movements such as typing or picking up small objects Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly Hearing: Able to hear average or normal conversations and receive ordinary information Repetitive motions: Frequently and regularly using the wrists, hands, and fingers Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care Referrals increase your chances of interviewing at CommuniCare by 2x Get notified about new Health Specialist jobs in
San Antonio, TX .
#J-18808-Ljbffr
Health Services Specialist (GO3903 - MAC) at
CommuniCare . Responsible to provide excellent customer service to all members of the Center. Maintain confidentiality of all information and provide flexibility in practice staffing arrangements. Responsibilities
Performs new patient registration, updates patient information, data entry of demographics, and any other required information. Verifies and activates appropriate patient insurance plan on electronic practice management system. Manages member account balances to include cash collection, old balances, and same-day service balances. Regularly monitors and ensures assigned providers' schedules are filled at capacity via walk-ins and call reminders to members with next day appointments. Refer patients for screening to determine eligibility for special funding and refer patients with high account balances for consultation. Oversees the general waiting area, ensuring member check-in process is efficient, and reporting problems or irregularities to appropriate authorities. Prepare for next day clinic session to include printing of appointment list, confirming appointments, noting alerts for payments and balances, obtaining current insurance information, updating proof of income, pre-registering patients, and screening patients for program eligibility. Perform patient dismissal to include scheduling of follow up appointments and collect remainder of patient portion of current charges. Complete end-of-day reconciliation report; ensure that cash collection and credit card payments reconcile with practice management report; ensure that cash is secured and deposited into a safe at the end of the day. Provide exceptional internal and external customer service. Greet each customer with appropriate introduction and be attentive to patients during peak wait times. Address concerns prior to end of interaction. Assist other departments as appropriate. Perform other related duties as assigned. Qualifications
High School graduate or equivalent required Minimum one year experience in front office duties Medical Assistant or Dental Assistant training preferred Demonstrates good verbal and written communications, with good interpersonal and organizational skills Experience with insurance verification and referrals preferred Possesses computer skills with proficiency in data entry and keyboarding skills Knowledge in healthcare billing, including Medicaid, Medicare, and private insurance Ability to handle multiple tasks ensuring completion with minimal supervision Bilingual (English/Spanish) preferred Must have good attention to detail Scheduled hours and/or work locations are subject to change Physical Activities And Requirements
Finger dexterity: Using fingers to make small movements such as typing or picking up small objects Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly Hearing: Able to hear average or normal conversations and receive ordinary information Repetitive motions: Frequently and regularly using the wrists, hands, and fingers Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care Referrals increase your chances of interviewing at CommuniCare by 2x Get notified about new Health Specialist jobs in
San Antonio, TX .
#J-18808-Ljbffr