BART
Overview
Join to apply for the
Crisis Intervention Specialist (BPOA)
role at
BART . Join to apply for the
Crisis Intervention Specialist (BPOA)
role at
BART . Marketing Statement
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary
This is a BART Police Officers\' Association (BPOA) represented position. Salary information is provided in the external posting and within the union agreement; external candidates start at Step 1. Salary Information Step 1: $42.67/hour to Step 5: $51.21/hour (BPOA Hourly) Effective July 1, 2025, Step 1: $44.17/hour to Step 5: $53.00/hour (BPOA Hourly) Note: All external candidates will start at Step 1. Who May Apply
All current BART employees and qualified individuals who are not yet BART employees. Days Off
As assigned. Must be willing to work various shifts, weekends, holidays and overtime. Reports To
Supervisor of Crisis Intervention & Outreach Programs Department
The Bureau of Progressive Policing and Community Engagement\'s mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration. Current Assignment
The Crisis Intervention Specialist (CIS) will be responsible for performing outreach to individuals experiencing crisis, homelessness, mental health and substance use. The CIS will engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. The CIS will serve as a liaison in the BART system between the Police Department, other departments in the District and community. The CIS will ensure that potentially underserved mental health and unsheltered patrons entering the BART system, are appropriately served with compassion and dignity. This position will require highly motivated individuals that have strong communication skills and the ability to interact with diverse communities. Selection Process
This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to ensure that minimum qualifications are met. The hiring department may incorporate additional screening criteria to identify candidates with the ideal knowledge and skills beyond the minimum qualifications. The selection process may include an e-skills assessment, skills/performance demonstration, supplemental questionnaire, written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase. Phase 1: Pre-Screening Background Questionnaire Phase 2: Minimum Qualifications: Review of application to verify minimum qualifications Phase 3: Oral Boards: If qualified, invited to an oral panel interview Phase 4: Background Investigation (may include medical, psychological, and polygraph exams) Notes: The entire selection process may take 6 months up to 1 year. Pre-employment processing includes a medical examination, drug and alcohol screen, extensive background check, and potential polygraph exam. Some documents may be requested. The selection process will be in accordance with the applicable collective bargaining agreement. Eligibility to Reapply
Candidates who are unsuccessful in certain phases can reapply; those unsuccessful in the investigative background process must wait at least 6 months before reapplying. Examples of Duties
Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations. Makes mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system. Provides short-term case management services as appropriate and makes direct referrals to other community services. Serves as a liaison between the Police Department, other departments in the District, and public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services. Engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations. Responds to requests and inquiries from District personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as necessary. Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc. Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application. Education
Minimum Qualifications
Bachelor’s degree in Psychology, Sociology, Social Work or related field from an accredited college or university. Experience
Two (2) years of (full-time equivalent) professional verifiable experience in social work or related experience. Experience in homeless advocate programs, behavioral health support programs, or interacting and engaging with the homeless community and/or individuals experiencing complex mental health issues preferred. Other Requirements
Must possess and maintain a valid California driver’s license and have a satisfactory driving record Must be able to work various shifts, weekends, holidays and overtime Must respond to afterhours incidents and perform field activities Substitution
Additional experience as outlined above may be substituted for the education on a year-for-year basis. Knowledge And Skills
Knowledge of: Principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless and have co-occurring or complex issues Welfare & Institutions Code 5150 and 5585 Principles and practices of effective conflict resolution Methods and techniques of crisis intervention Methods and techniques of effective communication Current office procedures and practices, including the use of online computer equipment Applicable BART rules and safety regulations Skill/Abilities
Developing and maintaining effective working relationships with a diverse population including impoverished and alienated persons Operating District vehicles including cell phone and police radio equipment Reading, interpreting and following a variety of instructions Communicating effectively, both orally and in writing Remaining professional and courteous when dealing with disorderly patrons Maintaining basic and accurate records Exercising sound judgment within established guidelines Detecting unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations Speak effectively in public and provide clear, concise and understandable verbal direction and information Plan, organize and support others Dealing with difficult people in a customer service setting Remaining calm in emergency and/or uncomfortable situations Equal Employment Opportunity
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, disability, ancestry, marital status, military status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. Reasonable accommodations available upon request. Veterans’ credit may be considered in the selection process. For details see the Veteran\'s Preference Policy and Application link at bart.gov/jobs. Seniority level
Not Applicable Employment type
Full-time Job function
Health Care Provider Industries
Truck Transportation
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Join to apply for the
Crisis Intervention Specialist (BPOA)
role at
BART . Join to apply for the
Crisis Intervention Specialist (BPOA)
role at
BART . Marketing Statement
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary
This is a BART Police Officers\' Association (BPOA) represented position. Salary information is provided in the external posting and within the union agreement; external candidates start at Step 1. Salary Information Step 1: $42.67/hour to Step 5: $51.21/hour (BPOA Hourly) Effective July 1, 2025, Step 1: $44.17/hour to Step 5: $53.00/hour (BPOA Hourly) Note: All external candidates will start at Step 1. Who May Apply
All current BART employees and qualified individuals who are not yet BART employees. Days Off
As assigned. Must be willing to work various shifts, weekends, holidays and overtime. Reports To
Supervisor of Crisis Intervention & Outreach Programs Department
The Bureau of Progressive Policing and Community Engagement\'s mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration. Current Assignment
The Crisis Intervention Specialist (CIS) will be responsible for performing outreach to individuals experiencing crisis, homelessness, mental health and substance use. The CIS will engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. The CIS will serve as a liaison in the BART system between the Police Department, other departments in the District and community. The CIS will ensure that potentially underserved mental health and unsheltered patrons entering the BART system, are appropriately served with compassion and dignity. This position will require highly motivated individuals that have strong communication skills and the ability to interact with diverse communities. Selection Process
This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to ensure that minimum qualifications are met. The hiring department may incorporate additional screening criteria to identify candidates with the ideal knowledge and skills beyond the minimum qualifications. The selection process may include an e-skills assessment, skills/performance demonstration, supplemental questionnaire, written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase. Phase 1: Pre-Screening Background Questionnaire Phase 2: Minimum Qualifications: Review of application to verify minimum qualifications Phase 3: Oral Boards: If qualified, invited to an oral panel interview Phase 4: Background Investigation (may include medical, psychological, and polygraph exams) Notes: The entire selection process may take 6 months up to 1 year. Pre-employment processing includes a medical examination, drug and alcohol screen, extensive background check, and potential polygraph exam. Some documents may be requested. The selection process will be in accordance with the applicable collective bargaining agreement. Eligibility to Reapply
Candidates who are unsuccessful in certain phases can reapply; those unsuccessful in the investigative background process must wait at least 6 months before reapplying. Examples of Duties
Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations. Makes mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system. Provides short-term case management services as appropriate and makes direct referrals to other community services. Serves as a liaison between the Police Department, other departments in the District, and public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services. Engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations. Responds to requests and inquiries from District personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as necessary. Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc. Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application. Education
Minimum Qualifications
Bachelor’s degree in Psychology, Sociology, Social Work or related field from an accredited college or university. Experience
Two (2) years of (full-time equivalent) professional verifiable experience in social work or related experience. Experience in homeless advocate programs, behavioral health support programs, or interacting and engaging with the homeless community and/or individuals experiencing complex mental health issues preferred. Other Requirements
Must possess and maintain a valid California driver’s license and have a satisfactory driving record Must be able to work various shifts, weekends, holidays and overtime Must respond to afterhours incidents and perform field activities Substitution
Additional experience as outlined above may be substituted for the education on a year-for-year basis. Knowledge And Skills
Knowledge of: Principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless and have co-occurring or complex issues Welfare & Institutions Code 5150 and 5585 Principles and practices of effective conflict resolution Methods and techniques of crisis intervention Methods and techniques of effective communication Current office procedures and practices, including the use of online computer equipment Applicable BART rules and safety regulations Skill/Abilities
Developing and maintaining effective working relationships with a diverse population including impoverished and alienated persons Operating District vehicles including cell phone and police radio equipment Reading, interpreting and following a variety of instructions Communicating effectively, both orally and in writing Remaining professional and courteous when dealing with disorderly patrons Maintaining basic and accurate records Exercising sound judgment within established guidelines Detecting unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations Speak effectively in public and provide clear, concise and understandable verbal direction and information Plan, organize and support others Dealing with difficult people in a customer service setting Remaining calm in emergency and/or uncomfortable situations Equal Employment Opportunity
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, disability, ancestry, marital status, military status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. Reasonable accommodations available upon request. Veterans’ credit may be considered in the selection process. For details see the Veteran\'s Preference Policy and Application link at bart.gov/jobs. Seniority level
Not Applicable Employment type
Full-time Job function
Health Care Provider Industries
Truck Transportation
#J-18808-Ljbffr