Eastern Bank
Service Associate I - Part Time 21 Hours(Shaws Peabody)
Eastern Bank, Peabody, Massachusetts, us, 01960
Overview
Service Associate I - Part Time 21 Hours (Shaws Peabody) at Eastern Bank. Starting Rate: $22.00. Responsibilities
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and a Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable business lines (i.e. consumer lending) Makes referrals to other bank business lines and third-party partners Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio Responsible for operational compliance and adherence to policy Handles daily account maintenance and other service issues as necessary Understands and provides support in achieving quarterly sales Teller Duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts Cash checks for customers and non-customers according to bank policy Process and properly record the sale of monetary instruments (i.e. official bank checks) Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process foreign currency purchases and sales Process various types of loan payments and credit card cash advances Relative to all duties, must adhere to all bank policies and procedures Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side versus the other. Qualifications
Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor. Ability to work independently, multi-task in a fast-paced environment. Outgoing self-starter and technically literate. High school diploma or equivalent required 1-2 years of sales experience in a retail, financial services or hospitality environment preferred Some banking experience is preferred (e.g., teller or otherwise) Basic business acumen and professionalism Ability to communicate information clearly and accurately Ability to build relationships and strong alliances across the organization Ability to quickly learn all details about the products and services offered by the bank Working Conditions: Ability to remain in a stationary position for long periods of time with continuous customer contact Incumbent must be able to transport items weighing 15 pounds or more Schedule:
Saturday Required About Us
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. We offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. We are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply. Our Recruitment team is waiting to chat with you. Job Details
Seniority level: Entry level Employment type: Part-time Job function: Other Industries: Banking Referrals increase your chances of interviewing at Eastern Bank. Get notified about new Service Associate jobs in Peabody, MA.
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Service Associate I - Part Time 21 Hours (Shaws Peabody) at Eastern Bank. Starting Rate: $22.00. Responsibilities
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and a Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable business lines (i.e. consumer lending) Makes referrals to other bank business lines and third-party partners Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio Responsible for operational compliance and adherence to policy Handles daily account maintenance and other service issues as necessary Understands and provides support in achieving quarterly sales Teller Duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts Cash checks for customers and non-customers according to bank policy Process and properly record the sale of monetary instruments (i.e. official bank checks) Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process foreign currency purchases and sales Process various types of loan payments and credit card cash advances Relative to all duties, must adhere to all bank policies and procedures Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side versus the other. Qualifications
Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor. Ability to work independently, multi-task in a fast-paced environment. Outgoing self-starter and technically literate. High school diploma or equivalent required 1-2 years of sales experience in a retail, financial services or hospitality environment preferred Some banking experience is preferred (e.g., teller or otherwise) Basic business acumen and professionalism Ability to communicate information clearly and accurately Ability to build relationships and strong alliances across the organization Ability to quickly learn all details about the products and services offered by the bank Working Conditions: Ability to remain in a stationary position for long periods of time with continuous customer contact Incumbent must be able to transport items weighing 15 pounds or more Schedule:
Saturday Required About Us
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. We offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. We are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply. Our Recruitment team is waiting to chat with you. Job Details
Seniority level: Entry level Employment type: Part-time Job function: Other Industries: Banking Referrals increase your chances of interviewing at Eastern Bank. Get notified about new Service Associate jobs in Peabody, MA.
#J-18808-Ljbffr