University of Rochester
Overview
Join to apply for the
Dental Treatment Coord III
role at
University of Rochester The University of Rochester is committed to Meliora - Ever Better. It values equity, leadership, integrity, openness, respect, and accountability, and aims to create a welcoming environment for all.
Job Location
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Position Details
Department: 920720 EIOH General Dentistry Work Shift: UR - Day (United States of America) Time Type: Full time Scheduled Weekly Hours: 40 Employee Subtype: Regular Compensation Range: $19.08 - $25.77
Responsibilities
General purpose: Manages and monitors dental status and financial compliance for Dentistry patient base. Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion. Essential Functions: Exercising tact, initiative, and independent judgment, makes decisions using approved Dentistry procedures regarding security of complex, high dollar, dental accounts. Ensures accuracy of patient schedules. Reviews provider schedules to ensure maximum utilization. Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines. Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders. Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals. Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues. Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes. Maintains good working relationship with other Dentistry care providers, Billing, and front line staff to coordinate referrals and other treatments relevant to the patient’s overall dental treatment plan. Serves as primary contact to Billing personnel, care provider, and/or Practice Manager or Administrator to resolve patient concerns. Performs check-in and check-out procedures. Processes payment. Makes referrals to Social Work as deemed necessary. Contacts referred patients, registers, and schedules New Patient Referral appointments. Maintains knowledge of New York State and local policies, regulations, and procedures related to compliance requirements. Responsible for Insurance Preauthorization. Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements. Performs other duties for supervisor as directed, including working on special projects and working with other support staff on special projects. Monitors accurate time reporting procedures. Provides input to clinical supervisor/administrator to improve the treatment planning process and other related patient care activities. Acts as authority in the absence of supervisor, exercising good judgment and tact.
Other duties as assigned.
Minimum Education & Experience
High School diploma or equivalent and 1 year of customer service and/or general office experience required Or equivalent combination of education and experience 1 year of dental or medical office experience preferred
Knowledge, Skills And Abilities
Strong customer service skills (via telephone and in person) required Ability to communicate effectively and professionally required Ability to work well in a fast-paced environment required Ability to work with a diverse patient and provider population required
Additional Information
The University of Rochester is committed to fostering an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. The University does not discriminate on the basis of protected characteristics and is committed to equal opportunity in employment.
#J-18808-Ljbffr
Join to apply for the
Dental Treatment Coord III
role at
University of Rochester The University of Rochester is committed to Meliora - Ever Better. It values equity, leadership, integrity, openness, respect, and accountability, and aims to create a welcoming environment for all.
Job Location
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Position Details
Department: 920720 EIOH General Dentistry Work Shift: UR - Day (United States of America) Time Type: Full time Scheduled Weekly Hours: 40 Employee Subtype: Regular Compensation Range: $19.08 - $25.77
Responsibilities
General purpose: Manages and monitors dental status and financial compliance for Dentistry patient base. Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion. Essential Functions: Exercising tact, initiative, and independent judgment, makes decisions using approved Dentistry procedures regarding security of complex, high dollar, dental accounts. Ensures accuracy of patient schedules. Reviews provider schedules to ensure maximum utilization. Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines. Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders. Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals. Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues. Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes. Maintains good working relationship with other Dentistry care providers, Billing, and front line staff to coordinate referrals and other treatments relevant to the patient’s overall dental treatment plan. Serves as primary contact to Billing personnel, care provider, and/or Practice Manager or Administrator to resolve patient concerns. Performs check-in and check-out procedures. Processes payment. Makes referrals to Social Work as deemed necessary. Contacts referred patients, registers, and schedules New Patient Referral appointments. Maintains knowledge of New York State and local policies, regulations, and procedures related to compliance requirements. Responsible for Insurance Preauthorization. Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements. Performs other duties for supervisor as directed, including working on special projects and working with other support staff on special projects. Monitors accurate time reporting procedures. Provides input to clinical supervisor/administrator to improve the treatment planning process and other related patient care activities. Acts as authority in the absence of supervisor, exercising good judgment and tact.
Other duties as assigned.
Minimum Education & Experience
High School diploma or equivalent and 1 year of customer service and/or general office experience required Or equivalent combination of education and experience 1 year of dental or medical office experience preferred
Knowledge, Skills And Abilities
Strong customer service skills (via telephone and in person) required Ability to communicate effectively and professionally required Ability to work well in a fast-paced environment required Ability to work with a diverse patient and provider population required
Additional Information
The University of Rochester is committed to fostering an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. The University does not discriminate on the basis of protected characteristics and is committed to equal opportunity in employment.
#J-18808-Ljbffr