K&N Appliance Gallery
Overview
We are seeking a detail-oriented and highly organized Sales Operations Administrator to support our premium appliance sales team. The ideal candidate will play a critical role in streamlining our sales processes, managing order logistics, and ensuring exceptional operational efficiency. Responsibilities
Coordinate with sales team and internal departments to resolve complex order-related issues and maintain accurate order records in the ERP system (Prophet 21). Execute complex Prophet 21 activities such as item deletion/cancellation, and run and process order reports (e.g., Allocated Items reporting, Unlinked PO reporting, Unlinked Sales Order reporting, Surplus to Allocate Cross Location reporting, Required Date Changes reporting). Oversee product allocation across orders and sales reps; monitor inventory levels and orders with allocated or missing items; work with inventory management to optimize stock distribution; create allocation reports to support decisions; communicate with stakeholders on allocations. Match and link purchase orders with corresponding sales orders; verify pricing, quantities, and product specifications; resolve discrepancies in collaboration with procurement and finance teams. Conduct detailed product research to support sales inquiries and configure complex sales orders with precise product specifications. Participate in and lead cross-functional operational improvement initiatives; develop process enhancement recommendations; support strategic company projects; assist in creating operational efficiency reports and presentations. Support procurement team in vendor communications; coordinate with sales and vendors to resolve order and delivery challenges. Qualifications
Associate's degree or equivalent professional experience in customer service, business administration, or related field 2-3 years of experience in service coordination, customer support, or dispatch operations Proficient in Microsoft Office Suite and CRM software Excellent communication skills, both verbal and written Strong problem-solving and multitasking capabilities Professional demeanor with ability to remain calm under pressure High level of organizational skills and attention to detail Technical Requirements
Prophet 21 skills and experience preferred Sales order management Inventory management knowledge Data analysis and reporting Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail Appliances, Electrical, and Electronic Equipment
#J-18808-Ljbffr
We are seeking a detail-oriented and highly organized Sales Operations Administrator to support our premium appliance sales team. The ideal candidate will play a critical role in streamlining our sales processes, managing order logistics, and ensuring exceptional operational efficiency. Responsibilities
Coordinate with sales team and internal departments to resolve complex order-related issues and maintain accurate order records in the ERP system (Prophet 21). Execute complex Prophet 21 activities such as item deletion/cancellation, and run and process order reports (e.g., Allocated Items reporting, Unlinked PO reporting, Unlinked Sales Order reporting, Surplus to Allocate Cross Location reporting, Required Date Changes reporting). Oversee product allocation across orders and sales reps; monitor inventory levels and orders with allocated or missing items; work with inventory management to optimize stock distribution; create allocation reports to support decisions; communicate with stakeholders on allocations. Match and link purchase orders with corresponding sales orders; verify pricing, quantities, and product specifications; resolve discrepancies in collaboration with procurement and finance teams. Conduct detailed product research to support sales inquiries and configure complex sales orders with precise product specifications. Participate in and lead cross-functional operational improvement initiatives; develop process enhancement recommendations; support strategic company projects; assist in creating operational efficiency reports and presentations. Support procurement team in vendor communications; coordinate with sales and vendors to resolve order and delivery challenges. Qualifications
Associate's degree or equivalent professional experience in customer service, business administration, or related field 2-3 years of experience in service coordination, customer support, or dispatch operations Proficient in Microsoft Office Suite and CRM software Excellent communication skills, both verbal and written Strong problem-solving and multitasking capabilities Professional demeanor with ability to remain calm under pressure High level of organizational skills and attention to detail Technical Requirements
Prophet 21 skills and experience preferred Sales order management Inventory management knowledge Data analysis and reporting Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail Appliances, Electrical, and Electronic Equipment
#J-18808-Ljbffr