McGraw Hill
Enterprise Customer Success Representative (Southwest)
McGraw Hill, Phoenix, Arizona, United States, 85003
Overview
Impact the Moment. Our Higher Ed team builds meaningful relationships with educators and learners, enabling institutions to achieve their goals with our platforms and products. We are looking for an
Enterprise Customer Success Representative
to support colleges and institutions. Reporting to the Enterprise Customer Success Manager, you will be part of a new initiative, working with internal teams, sales partners, and customers to drive adoption, retention, and growth. This position covers a territory across the Southwest United States. Candidates must permanently reside within the United States and be willing to travel up to 25 percent of the time during the year.
Candidates must reside within one of the following states to be eligible for this role: NV, NM, CA, AZ. How You\'ll Make an Impact
As an Enterprise Customer Success Representative, you will: Lead and Inspire: Join a high-performing Customer Success team of representatives who consistently deliver exceptional results. Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle. Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve outcomes. Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals. Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation, and ongoing support for enterprise customers. Growth and Retention: Drive renewal and expansion efforts, creating new customer handoffs across organizations while maintaining high customer satisfaction scores. Your Goals and KPIs
Success will be measured by: Customer goals and outcomes, especially retention and growth rates Active customer engagements Average customer health score At-risk customer percentage Customer satisfaction Expansion What You'll Bring
Education & Experience: Bachelor\'s degree required; advanced degree in education or educational technology preferred. 3+ years of professional experience in customer success, sales, or account management. Experience with Enterprise-level accounts in EdTech is preferred. Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft. Skills & Mindset: Comfortable working in ambiguity, flexible and able to adapt processes in a fast-changing environment. Strong verbal and written communication, strategic planning, and project management skills. Analytical and process-oriented mindset with a proven track record of quota attainment and strategy execution. Ability to build strong relationships with internal teams and customers. Self-starter, team player, and multitasker who can prioritize effectively. Why Work with Us?
McGraw Hill offers a culture of curiosity and innovation. You will own your growth and develop as we do, in a collaborative environment where everyone shares a passion for success. The base pay range for this position is between $75,000-82,000 annually, with an annual incentive plan and a full range of medical and/or other benefits, depending on the position. Click here to learn more about our benefit offerings. McGraw Hill recruiters use a @mheducation.com email address. Any variation should be considered suspicious. Recruiters will never request sensitive information in email. McGraw Hill uses an automated employment decision tool (AEDT) to assist in screening. To request an alternative screening process, please select "Opt-Out" when asked to consent during the application.
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Impact the Moment. Our Higher Ed team builds meaningful relationships with educators and learners, enabling institutions to achieve their goals with our platforms and products. We are looking for an
Enterprise Customer Success Representative
to support colleges and institutions. Reporting to the Enterprise Customer Success Manager, you will be part of a new initiative, working with internal teams, sales partners, and customers to drive adoption, retention, and growth. This position covers a territory across the Southwest United States. Candidates must permanently reside within the United States and be willing to travel up to 25 percent of the time during the year.
Candidates must reside within one of the following states to be eligible for this role: NV, NM, CA, AZ. How You\'ll Make an Impact
As an Enterprise Customer Success Representative, you will: Lead and Inspire: Join a high-performing Customer Success team of representatives who consistently deliver exceptional results. Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle. Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve outcomes. Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals. Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation, and ongoing support for enterprise customers. Growth and Retention: Drive renewal and expansion efforts, creating new customer handoffs across organizations while maintaining high customer satisfaction scores. Your Goals and KPIs
Success will be measured by: Customer goals and outcomes, especially retention and growth rates Active customer engagements Average customer health score At-risk customer percentage Customer satisfaction Expansion What You'll Bring
Education & Experience: Bachelor\'s degree required; advanced degree in education or educational technology preferred. 3+ years of professional experience in customer success, sales, or account management. Experience with Enterprise-level accounts in EdTech is preferred. Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft. Skills & Mindset: Comfortable working in ambiguity, flexible and able to adapt processes in a fast-changing environment. Strong verbal and written communication, strategic planning, and project management skills. Analytical and process-oriented mindset with a proven track record of quota attainment and strategy execution. Ability to build strong relationships with internal teams and customers. Self-starter, team player, and multitasker who can prioritize effectively. Why Work with Us?
McGraw Hill offers a culture of curiosity and innovation. You will own your growth and develop as we do, in a collaborative environment where everyone shares a passion for success. The base pay range for this position is between $75,000-82,000 annually, with an annual incentive plan and a full range of medical and/or other benefits, depending on the position. Click here to learn more about our benefit offerings. McGraw Hill recruiters use a @mheducation.com email address. Any variation should be considered suspicious. Recruiters will never request sensitive information in email. McGraw Hill uses an automated employment decision tool (AEDT) to assist in screening. To request an alternative screening process, please select "Opt-Out" when asked to consent during the application.
#J-18808-Ljbffr