EBSCO Information Services
Sales Operations Administrator
EBSCO Information Services, Topeka, Kansas, United States, 66652
Overview
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, integrated with a powerful discovery platform. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide with many embracing hybrid or remote work. We are an AI-enabled service leader focused on innovation and supporting research. Our mission is to transform lives by providing reliable information — when, where and how people need it. We’re seeking dynamic individuals whose diverse perspectives will help us achieve our global, inclusive mission. Your Opportunity
As a Sales Operations Specialist, your primary responsibility is to support the sales team with key administrative tasks across the full Order-to-Cash process. You will streamline and facilitate sales support functions, including contract processing through DocuSign, coordination of paperwork with channel partners, and cash closeout activities with Windsor. This role ensures the sales team is fully supported in all administrative aspects of the sales cycle so they can focus on revenue-generating activities. This remote position is U.S.-based only (excluding U.S. territories). What You'll Do
Support the sales team by managing and coordinating administrative tasks throughout the Order-to-Cash process Facilitate contract workflows using DocuSign and ensure timely completion of documentation Manage required paperwork and communication with channel partners to ensure alignment and accuracy Assist with internal processes related to cash closeout in collaboration with Windsor Maintain accurate and timely records of customer information, contracts, and sales documentation using EBSCO’s tools and systems Coordinate with internal stakeholders to support customized product offerings and pricing setup Collaborate with sales, marketing, and customer satisfaction teams to ensure seamless support across departments Manage the entry of channel partner sales orders and ensure accuracy by resolving questions or discrepancies through proactive communication and cross-functional collaboration Use internal systems and platforms effectively to track progress and ensure data integrity Stay informed on internal process changes and provide feedback for continuous improvement in sales operations Your Team
You will be welcomed as a key member of the Sales Operations team and work closely with about 25 Medical Sales team members as well as the broader Sales and Marketing departments. You will also interact with our channel partners. Our team values flexibility and work-life balance, and we are committed to providing ample resources, training, and support for your success and career growth at EIS. About You
3+ years of experience in sales operations, sales support, customer service, or related administrative functions Strong organizational skills with the ability to manage multiple tasks and deadlines Familiarity with contract management tools (e.g., DocuSign) and CRM systems Strong communication and collaboration skills Detail-oriented and analytical, with a commitment to accuracy and process improvement Able to work independently and cross-functionally in a remote environment What Sets You Apart
Experience supporting sales teams in a B2B or SaaS environment Knowledge of order-to-cash processes and related systems Proactive, resourceful, and committed to team success Pay Range
USD $48,975.00 - USD $69,965.00 /Yr. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. Benefits and EEO
EBSCO provides a generous benefits program including Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts; Retirement Savings Plan; Paid Parental Leave; Holidays and Paid Time Off (PTO); Mentoring program. And more. We are an equal opportunity employer and comply with all applicable laws. We strictly prohibit discrimination against employees or applicants due to race, color, sex, pregnancy status, age, national origin, ethnicity, religion, creed, sexual orientation, gender identity, veteran status, disability, or any other protected class. We comply with the Americans with Disabilities Act (ADA) and applicable state or local law.
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EBSCO Information Services (EBSCO) delivers a fully optimized research experience, integrated with a powerful discovery platform. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide with many embracing hybrid or remote work. We are an AI-enabled service leader focused on innovation and supporting research. Our mission is to transform lives by providing reliable information — when, where and how people need it. We’re seeking dynamic individuals whose diverse perspectives will help us achieve our global, inclusive mission. Your Opportunity
As a Sales Operations Specialist, your primary responsibility is to support the sales team with key administrative tasks across the full Order-to-Cash process. You will streamline and facilitate sales support functions, including contract processing through DocuSign, coordination of paperwork with channel partners, and cash closeout activities with Windsor. This role ensures the sales team is fully supported in all administrative aspects of the sales cycle so they can focus on revenue-generating activities. This remote position is U.S.-based only (excluding U.S. territories). What You'll Do
Support the sales team by managing and coordinating administrative tasks throughout the Order-to-Cash process Facilitate contract workflows using DocuSign and ensure timely completion of documentation Manage required paperwork and communication with channel partners to ensure alignment and accuracy Assist with internal processes related to cash closeout in collaboration with Windsor Maintain accurate and timely records of customer information, contracts, and sales documentation using EBSCO’s tools and systems Coordinate with internal stakeholders to support customized product offerings and pricing setup Collaborate with sales, marketing, and customer satisfaction teams to ensure seamless support across departments Manage the entry of channel partner sales orders and ensure accuracy by resolving questions or discrepancies through proactive communication and cross-functional collaboration Use internal systems and platforms effectively to track progress and ensure data integrity Stay informed on internal process changes and provide feedback for continuous improvement in sales operations Your Team
You will be welcomed as a key member of the Sales Operations team and work closely with about 25 Medical Sales team members as well as the broader Sales and Marketing departments. You will also interact with our channel partners. Our team values flexibility and work-life balance, and we are committed to providing ample resources, training, and support for your success and career growth at EIS. About You
3+ years of experience in sales operations, sales support, customer service, or related administrative functions Strong organizational skills with the ability to manage multiple tasks and deadlines Familiarity with contract management tools (e.g., DocuSign) and CRM systems Strong communication and collaboration skills Detail-oriented and analytical, with a commitment to accuracy and process improvement Able to work independently and cross-functionally in a remote environment What Sets You Apart
Experience supporting sales teams in a B2B or SaaS environment Knowledge of order-to-cash processes and related systems Proactive, resourceful, and committed to team success Pay Range
USD $48,975.00 - USD $69,965.00 /Yr. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. Benefits and EEO
EBSCO provides a generous benefits program including Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts; Retirement Savings Plan; Paid Parental Leave; Holidays and Paid Time Off (PTO); Mentoring program. And more. We are an equal opportunity employer and comply with all applicable laws. We strictly prohibit discrimination against employees or applicants due to race, color, sex, pregnancy status, age, national origin, ethnicity, religion, creed, sexual orientation, gender identity, veteran status, disability, or any other protected class. We comply with the Americans with Disabilities Act (ADA) and applicable state or local law.
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