American Parking & Services
Valet Account Manager - Indianapolis, IN
American Parking & Services, Indianapolis, Indiana, us, 46262
Valet Account Manager - Indianapolis, IN
Job Title:
Account Manager
Department:
Valet Parking Operations
Reports to directly:
City Manager and / or Area Manager
Schedule:
Full Time
Status:
Exempt
Compensation:
Salary Range $50,000 - $55,000 and Bonus Potential (Rates can vary by market and professional experience)
Position Summary The Account Manager oversees daily operations of an assigned location, ensuring exceptional service for clients and guests. The role manages staff, maintains strong client relationships, oversees financial aspects such as revenue and payroll, and performs valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management – Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication and building trust with stakeholders to strengthen partnerships and identify opportunities for improvement and growth.
Daily Operational Oversight – Manage scheduling, staffing, and quality assurance to ensure smooth daily operations. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial and Administrative Tasks – Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track and within budget.
Team Supervision and Training – Recruit, train, coach hourly associates, set clear performance expectations, foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication and Reporting – Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities – Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open, accessible leadership style, provide feedback, support skill development, and encourage professional growth.
Additional Responsibilities – Other tasks may be assigned as needed to support the company’s overall operational and financial objectives. Attend required staff meetings, complete assigned training modules in a timely manner. Flexible hours, occasional travel for audits or corporate meetings.
Competency / Qualifications
Education / Experience:
High school diploma or GED required, at least three years supervisory experience in parking, hospitality, or similar customer service field. Additional training or certifications in leadership or business management beneficial.
Certificates and Licenses:
Valid driver’s license and reliable transportation required. Must pass a clean background check.
Work Environment:
Indoor and outdoor settings; frequent use of computers, phone, and on‑site activities. Exposure to outdoor weather, moving vehicles, and noisy environments.
Physical Demands:
Extended periods of running, standing, walking, and lifting moderate weights. Vision requirements: close, distance, peripheral vision, depth perception, and focus adjustment.
Hospitality, Customer Service, and Communication:
Exceptional guest service through professional communication, active listening, and personalized assistance.
Advanced Client Management Skills:
Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements.
Strong Analytical and Problem‑Solving Abilities:
Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
Effective Training and Leadership Skills:
Provide hands‑on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles.
Payroll Management:
Manage payroll focusing on scheduling and overtime control; guide managers to optimize labor costs.
Cell Phone Use:
May be required to use personal cell phones for work‑related communication; reimbursement follows company policy.
Benefits
Health Benefits – Medical, vision, and dental insurance (upon eligibility)
401(k) – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus Opportunities
Internal Leadership Development Program
Paid Time Off
Paid Training
Tuition Assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military‑friendly employer
Equal Employment Opportunity Statement Parking Management Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Application Process To apply, submit a mobile‑friendly company application. We look forward to hearing from you!
#J-18808-Ljbffr
Account Manager
Department:
Valet Parking Operations
Reports to directly:
City Manager and / or Area Manager
Schedule:
Full Time
Status:
Exempt
Compensation:
Salary Range $50,000 - $55,000 and Bonus Potential (Rates can vary by market and professional experience)
Position Summary The Account Manager oversees daily operations of an assigned location, ensuring exceptional service for clients and guests. The role manages staff, maintains strong client relationships, oversees financial aspects such as revenue and payroll, and performs valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management – Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication and building trust with stakeholders to strengthen partnerships and identify opportunities for improvement and growth.
Daily Operational Oversight – Manage scheduling, staffing, and quality assurance to ensure smooth daily operations. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial and Administrative Tasks – Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track and within budget.
Team Supervision and Training – Recruit, train, coach hourly associates, set clear performance expectations, foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication and Reporting – Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities – Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open, accessible leadership style, provide feedback, support skill development, and encourage professional growth.
Additional Responsibilities – Other tasks may be assigned as needed to support the company’s overall operational and financial objectives. Attend required staff meetings, complete assigned training modules in a timely manner. Flexible hours, occasional travel for audits or corporate meetings.
Competency / Qualifications
Education / Experience:
High school diploma or GED required, at least three years supervisory experience in parking, hospitality, or similar customer service field. Additional training or certifications in leadership or business management beneficial.
Certificates and Licenses:
Valid driver’s license and reliable transportation required. Must pass a clean background check.
Work Environment:
Indoor and outdoor settings; frequent use of computers, phone, and on‑site activities. Exposure to outdoor weather, moving vehicles, and noisy environments.
Physical Demands:
Extended periods of running, standing, walking, and lifting moderate weights. Vision requirements: close, distance, peripheral vision, depth perception, and focus adjustment.
Hospitality, Customer Service, and Communication:
Exceptional guest service through professional communication, active listening, and personalized assistance.
Advanced Client Management Skills:
Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements.
Strong Analytical and Problem‑Solving Abilities:
Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
Effective Training and Leadership Skills:
Provide hands‑on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles.
Payroll Management:
Manage payroll focusing on scheduling and overtime control; guide managers to optimize labor costs.
Cell Phone Use:
May be required to use personal cell phones for work‑related communication; reimbursement follows company policy.
Benefits
Health Benefits – Medical, vision, and dental insurance (upon eligibility)
401(k) – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus Opportunities
Internal Leadership Development Program
Paid Time Off
Paid Training
Tuition Assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military‑friendly employer
Equal Employment Opportunity Statement Parking Management Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Application Process To apply, submit a mobile‑friendly company application. We look forward to hearing from you!
#J-18808-Ljbffr