T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, South Point, Ohio, United States, 45680
Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, and acquire knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Collaborate with nearby store locations to onboard customers. Participate in skills practice, knowledge sharing, store operations, opening and closing procedures, and security tasks such as safeguarding kiosk assets. Be customer-obsessed: be friendly, engaging, and able to connect with customers, build rapport, trust, and loyalty, and exceed customer expectations. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred. (Required) Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who connects with customers and balances customer experience with performance goals. Team Building: Willingness to work with peers and store leaders, share best practices, and resolve issues while serving customers. Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive
Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training qualifies for hourly training pay. After training, Mobile Associates may be eligible for an annual incentive target of $18,000/year. All employees are eligible for an annual stock grant. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Benefits
Full and part-time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. Benefits include parental and family leave, family building benefits, backup care, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary life and disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries: Telecommunications
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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, and acquire knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Collaborate with nearby store locations to onboard customers. Participate in skills practice, knowledge sharing, store operations, opening and closing procedures, and security tasks such as safeguarding kiosk assets. Be customer-obsessed: be friendly, engaging, and able to connect with customers, build rapport, trust, and loyalty, and exceed customer expectations. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred. (Required) Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who connects with customers and balances customer experience with performance goals. Team Building: Willingness to work with peers and store leaders, share best practices, and resolve issues while serving customers. Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive
Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training qualifies for hourly training pay. After training, Mobile Associates may be eligible for an annual incentive target of $18,000/year. All employees are eligible for an annual stock grant. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Benefits
Full and part-time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. Benefits include parental and family leave, family building benefits, backup care, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary life and disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries: Telecommunications
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