Ross Stores, Inc.
Overview
Retail Associate at Ross Stores. The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be required to perform tasks in all areas of the Store as business needs require, and may be asked to perform additional tasks in specific situations to help achieve customer service and operational goals. Essential Functions
Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Assists Customers as needed — is register-trained, helps with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, smiles, and says hello; says thank you at every register transaction. Provides prompt and efficient responses to Customers; responds to service calls and handles issues courteously, involving Store Leadership when needed. Represents and supports the Company brand at all times. Performs cleaning tasks (sweeping, mopping, dusting, wiping counters/mirrors, replenishing restroom supplies, disinfecting high-touch areas) to maintain merchandise, customer and Team areas. Maintains a professional appearance and adheres to the Company's dress code. Performs daily sizing and recovery to keep the store neat, clean, organized, and merchandised to standards. Expedites newly received merchandise to the sales floor, merchandises items per guidelines, and maintains brand name familiarity within departments to assist Customers. Understands Loss Prevention Awareness program, MOS, and merchandise protection standards as applicable. Safeguards confidential information, cash and customer data; demonstrates integrity and honesty in all interactions. Follows MOS policies and handles disposals with Store Leadership approval as needed. Follows cash, check, charge card, refunds, and other financial procedures with accuracy and awareness. Demonstrates urgency to perform duties efficiently and minimizes steps in workflow. Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful and cooperative manner. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements
Ability to use Store equipment, including point-of-sale devices, registers as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly. Ability to occasionally push, pull and lift more than 25 pounds; use janitorial equipment and ladders as needed. Certain assignments may require other qualifications and skills. Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds. Disclaimer This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination. The base pay range for this role is $17.81 - $18.31, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. This range is one component of total compensation. Other rewards vary by position and location.
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Retail Associate at Ross Stores. The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be required to perform tasks in all areas of the Store as business needs require, and may be asked to perform additional tasks in specific situations to help achieve customer service and operational goals. Essential Functions
Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Assists Customers as needed — is register-trained, helps with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, smiles, and says hello; says thank you at every register transaction. Provides prompt and efficient responses to Customers; responds to service calls and handles issues courteously, involving Store Leadership when needed. Represents and supports the Company brand at all times. Performs cleaning tasks (sweeping, mopping, dusting, wiping counters/mirrors, replenishing restroom supplies, disinfecting high-touch areas) to maintain merchandise, customer and Team areas. Maintains a professional appearance and adheres to the Company's dress code. Performs daily sizing and recovery to keep the store neat, clean, organized, and merchandised to standards. Expedites newly received merchandise to the sales floor, merchandises items per guidelines, and maintains brand name familiarity within departments to assist Customers. Understands Loss Prevention Awareness program, MOS, and merchandise protection standards as applicable. Safeguards confidential information, cash and customer data; demonstrates integrity and honesty in all interactions. Follows MOS policies and handles disposals with Store Leadership approval as needed. Follows cash, check, charge card, refunds, and other financial procedures with accuracy and awareness. Demonstrates urgency to perform duties efficiently and minimizes steps in workflow. Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful and cooperative manner. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements
Ability to use Store equipment, including point-of-sale devices, registers as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly. Ability to occasionally push, pull and lift more than 25 pounds; use janitorial equipment and ladders as needed. Certain assignments may require other qualifications and skills. Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds. Disclaimer This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination. The base pay range for this role is $17.81 - $18.31, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. This range is one component of total compensation. Other rewards vary by position and location.
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