New York Life
Location Designation:
Fully Onsite Overview
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview
Individuals in this role provide dedicated support to the local Managing Partners, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. This enables each location to focus on sales, growth, and productivity. The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization. What You’ll Do
Processing Agent Check Requests: Efficiently manage requests related to agent payments. Printing and Mailing Checks/Policies: Assemble and mail policies and checks to agents and clients, ensuring accuracy. Handling Policy Information Requests: Assist with inquiries related to policies and orphan leads. Maintaining Agent Agreements: Keep accurate records of agent occupancy, phone usage, hoteling, collaboration, and expense allowances. Financial Administration: Pay office bills, submit operational expenses, and reconcile purchase cards. Agent Updates and Graduation: Execute updates to U4 forms, address changes, FINRA updates, and new agent graduations. Control Reporting: Assist with Internal Control Financial Reporting (ICFR) processes. Agent Program Facilitation: Provide information on the Successor Agent, Outside Business Activity, and Agent Mentorship programs. Onsite Duties
Greet in-person guests and answer phones Manage local GO/Sales Office incoming and outgoing mailing duties Assign Agent space, phone, mailbox, security access, and copier codes Order and maintain office supplies Handle fingerprinting and I-9 verification for candidates at the local GO What You’ll Bring
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization. Required Skills
Experience in a customer service and/or administrative role Excellent written and verbal communication skills Strong computer skills with proficiency in the Microsoft Office Suite Associates or bachelor’s degree preferred, but not required Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful. Shift Information
This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM. Salary
Competitive full-time base salary, overtime eligibility plus target bonus Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims. Pay Transparency
Salary Range: $43,000-$47,500 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on factors such as experience, skills, qualifications, and job location. Employees may be eligible for an annual discretionary bonus and participate in an incentive program. Please note : This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. We remain grounded in values that drive lasting impact and are evolving into a more technology-, data-, and AI-enabled organization. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits
We provide a full package of benefits for employees – including leave programs, adoption assistance, and student loan repayment programs. Visit the NYL Benefits Site for more information. Our Commitment to Inclusion
Fostering an inclusive workplace is fundamental to who we are. We are committed to creating an environment where individuals can contribute their best and succeed together, grounded in humanity and integrity. Learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, we support local communities through employee giving and volunteerism. Visit our Careers page to learn more about opportunities at New York Life. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn how we are evolving to meet client and employee needs. Job Requisition ID: 92695
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Fully Onsite Overview
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview
Individuals in this role provide dedicated support to the local Managing Partners, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. This enables each location to focus on sales, growth, and productivity. The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization. What You’ll Do
Processing Agent Check Requests: Efficiently manage requests related to agent payments. Printing and Mailing Checks/Policies: Assemble and mail policies and checks to agents and clients, ensuring accuracy. Handling Policy Information Requests: Assist with inquiries related to policies and orphan leads. Maintaining Agent Agreements: Keep accurate records of agent occupancy, phone usage, hoteling, collaboration, and expense allowances. Financial Administration: Pay office bills, submit operational expenses, and reconcile purchase cards. Agent Updates and Graduation: Execute updates to U4 forms, address changes, FINRA updates, and new agent graduations. Control Reporting: Assist with Internal Control Financial Reporting (ICFR) processes. Agent Program Facilitation: Provide information on the Successor Agent, Outside Business Activity, and Agent Mentorship programs. Onsite Duties
Greet in-person guests and answer phones Manage local GO/Sales Office incoming and outgoing mailing duties Assign Agent space, phone, mailbox, security access, and copier codes Order and maintain office supplies Handle fingerprinting and I-9 verification for candidates at the local GO What You’ll Bring
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization. Required Skills
Experience in a customer service and/or administrative role Excellent written and verbal communication skills Strong computer skills with proficiency in the Microsoft Office Suite Associates or bachelor’s degree preferred, but not required Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful. Shift Information
This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM. Salary
Competitive full-time base salary, overtime eligibility plus target bonus Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims. Pay Transparency
Salary Range: $43,000-$47,500 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on factors such as experience, skills, qualifications, and job location. Employees may be eligible for an annual discretionary bonus and participate in an incentive program. Please note : This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. We remain grounded in values that drive lasting impact and are evolving into a more technology-, data-, and AI-enabled organization. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits
We provide a full package of benefits for employees – including leave programs, adoption assistance, and student loan repayment programs. Visit the NYL Benefits Site for more information. Our Commitment to Inclusion
Fostering an inclusive workplace is fundamental to who we are. We are committed to creating an environment where individuals can contribute their best and succeed together, grounded in humanity and integrity. Learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, we support local communities through employee giving and volunteerism. Visit our Careers page to learn more about opportunities at New York Life. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn how we are evolving to meet client and employee needs. Job Requisition ID: 92695
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