The First National Bank in Sioux Falls
Personal Banker - Brandon Branch
The First National Bank in Sioux Falls, Brandon, South Dakota, United States, 57005
Join our team as a Personal Banker and make a meaningful impact in the lives of our customers!
In this role, you will establish and maintain strong customer relationships by providing personalized financial advice and solutions to help customers achieve their goals. As a Personal Banker, you will manage a portfolio of customers while staying well-versed in all bank products and services. You will also identify opportunities to recommend additional products and services that align with customers' needs, helping them achieve greater financial well‑being.
This position offers weekday hours, Monday through Friday, from 8:00 am to 5:00 pm. Based at our Brandon Branch, the role also services the Bethany Meadows Retirement Center a couple of hours twice a week.
FIRST Values
Family – We support, trust, and respect each other, our customers, and our shareholders.
Independence & Innovation – We embrace change as vital to our success.
Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
Stewardship – We take care of ourselves so we can take care of others.
Teamwork – We help each other grow and succeed.
What will you do: Sales & Service
Fully understand the products and services that are applicable to your role and recommend those products to our customers when appropriate.
Responsible for the growth of your assigned portfolio.
Know how your role fits into the strategic plan of the bank and your department.
Strive to meet goals that have been set for you and for your overall team.
Understand that your role includes delivering world‑class customer service by exceeding customer expectations and building brand loyalty.
Explain and recommend banking services and products to clients based on their needs.
Monitor transactions and oversee client bank accounts, including opening and closing accounts.
Based on location, there may be additional responsibilities assigned.
Answer and direct phone calls.
Process applications for loans, credit cards, new accounts, and safe deposit boxes.
Refer clients to in‑house financial experts and/or relevant bank departments, such as Wealth Management, Commercial Banking or Ag Banking.
Present and sell banking services and products to existing and prospective clients.
Quality
Follow guidelines, policies, and procedures of the bank to keep errors to a minimum.
Errors are identified quickly and remedied efficiently when they occur.
Use solid judgement when making decisions and keep the bank's policies, procedures, and reputation in mind.
Exceptions are well thought out and documented with proper approval.
Prepare documentation to open accounts and change accounts, including obtaining signatures.
Perform administrative duties, such as data entry as needed.
Process internal paperwork through the check‑off team that has minimal errors and any errors that are identified are corrected in a timely manner.
Stay current with changes to bank policies and procedures.
Collect accurate information from clients.
Qualifications Secondary education in business or a related field preferred. Five or more years of relevant work experience or a combination of education/experience that would enable an incumbent to meet accountabilities and required competencies of the position.
Skills And Abilities
Ability to work independently with little supervision. Self‑motivated.
Excellent verbal and written communication skills.
Ability to conduct relationships in a manner that ensures cooperation and positive results.
Excellent organizational skills and attention to detail. High level of accuracy required.
Demonstrate a high degree of concern for professional and innovative customer service.
Ability to adapt to the needs of the organization and teammates.
What’s in it for you?
Health Insurance
Dental & Vision Insurance
Profit Sharing
Paid Vacation & Holidays
Company paid short and long term disability
Tuition Reimbursement Program
Employee Banking Perks
Community Volunteer time
And More!
#J-18808-Ljbffr
In this role, you will establish and maintain strong customer relationships by providing personalized financial advice and solutions to help customers achieve their goals. As a Personal Banker, you will manage a portfolio of customers while staying well-versed in all bank products and services. You will also identify opportunities to recommend additional products and services that align with customers' needs, helping them achieve greater financial well‑being.
This position offers weekday hours, Monday through Friday, from 8:00 am to 5:00 pm. Based at our Brandon Branch, the role also services the Bethany Meadows Retirement Center a couple of hours twice a week.
FIRST Values
Family – We support, trust, and respect each other, our customers, and our shareholders.
Independence & Innovation – We embrace change as vital to our success.
Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
Stewardship – We take care of ourselves so we can take care of others.
Teamwork – We help each other grow and succeed.
What will you do: Sales & Service
Fully understand the products and services that are applicable to your role and recommend those products to our customers when appropriate.
Responsible for the growth of your assigned portfolio.
Know how your role fits into the strategic plan of the bank and your department.
Strive to meet goals that have been set for you and for your overall team.
Understand that your role includes delivering world‑class customer service by exceeding customer expectations and building brand loyalty.
Explain and recommend banking services and products to clients based on their needs.
Monitor transactions and oversee client bank accounts, including opening and closing accounts.
Based on location, there may be additional responsibilities assigned.
Answer and direct phone calls.
Process applications for loans, credit cards, new accounts, and safe deposit boxes.
Refer clients to in‑house financial experts and/or relevant bank departments, such as Wealth Management, Commercial Banking or Ag Banking.
Present and sell banking services and products to existing and prospective clients.
Quality
Follow guidelines, policies, and procedures of the bank to keep errors to a minimum.
Errors are identified quickly and remedied efficiently when they occur.
Use solid judgement when making decisions and keep the bank's policies, procedures, and reputation in mind.
Exceptions are well thought out and documented with proper approval.
Prepare documentation to open accounts and change accounts, including obtaining signatures.
Perform administrative duties, such as data entry as needed.
Process internal paperwork through the check‑off team that has minimal errors and any errors that are identified are corrected in a timely manner.
Stay current with changes to bank policies and procedures.
Collect accurate information from clients.
Qualifications Secondary education in business or a related field preferred. Five or more years of relevant work experience or a combination of education/experience that would enable an incumbent to meet accountabilities and required competencies of the position.
Skills And Abilities
Ability to work independently with little supervision. Self‑motivated.
Excellent verbal and written communication skills.
Ability to conduct relationships in a manner that ensures cooperation and positive results.
Excellent organizational skills and attention to detail. High level of accuracy required.
Demonstrate a high degree of concern for professional and innovative customer service.
Ability to adapt to the needs of the organization and teammates.
What’s in it for you?
Health Insurance
Dental & Vision Insurance
Profit Sharing
Paid Vacation & Holidays
Company paid short and long term disability
Tuition Reimbursement Program
Employee Banking Perks
Community Volunteer time
And More!
#J-18808-Ljbffr