Tyler Technologies, Inc.
Overview
The Payment Enablement Specialist plays a pivotal role in managing the configuration and implementation of payment systems within the Tyler Payments ecosystem. This includes handling new service setups, enhanced functionality configuration, readiness for customer release, supporting company-wide payments migrations, and integration with financial institution systems. The specialist serves as a point of contact for configuration-related inquiries and service setup troubleshooting, ensuring seamless transaction processing and responsive support for internal stakeholders. Success requires customer service excellence, organization, technical aptitude, problem-solving, and attention to detail to onboard services efficiently and accurately. The specialist collaborates with product and development teams, as well as finance and customer service teams, to deliver a white-glove onboarding experience.
Location
Overland Park, Kansas | Yarmouth, Maine | Troy, Michigan | Plano, Texas
Travel
0-5%
Responsibilities Document collection: Ensure all required hand-off paperwork is submitted, accurate, and compliant with Tyler Technologies and third-party vendor standards. Document system configuration requirements and internal communication within the Client Record Management systems.
System Configuration: Configure Tyler Payment systems in all environments to meet contractual needs.
Testing and Validation: Perform and/or coordinate required end-to-end testing prior to go live and validate systems for accuracy of processing.
Collaborate and Knowledge Expansion: Collaborate with divisional teams and internal technical teams to serve as an expert in configuration of the payment systems to ensure a timely and successful service launch.
Company-wide Migrations: Support divisions in company-wide system migrations from implementation of new functionality to large-scale processor migrations.
Financial Institution and Vendor Integrations: Work with third-party vendors and financial institutions to integrate the payment systems with new features and functions. The specialist will be an expert in these third-party integrations and feature sets.
Implementation Handoff: Document service details and hand off to the divisional implementation teams for their go live.
Issue resolution & support: Address and resolve any implementation and testing errors that are a direct result of the service setup/merchant credentials, including coordinating with third-party payment processors/vendors to address technical issues, account setup, or updates.
Customer Service: Provide white-glove support to internal partners and peers, including clear communication and proper account documentation regarding expected outcomes, troubleshooting, and account details. Maintain clear communication with escalation contacts.
Collaboration: Actively participate in team discussions and meetings, identify areas of improvement, account issues, trends, and provide solutions. Communicate honestly and respectfully with peers, partners, vendors, and across the organization.
Qualifications A bachelor’s degree in business, finance, or related discipline is preferred but not required.
3-5 years of relevant experience in customer service, financial operations, or payment processing is highly valued.
Working knowledge of payment platforms including Payliance, FISERV, and Chase ISO is highly valued.
Demonstrated ability to solve problems effectively, with sharp attention to detail.
Exceptional communication skills, both written and verbal.
Proven capability to thrive in fast-paced environments while managing multiple priorities.
Fundamental understanding of financial transactions and payment systems.
Salary Disclosure
State-Specific Salary Range Disclosure Requirements: Salary will generally fall between $79,168 - $80,000 before adjustment for geographic differences. Recruiter can confirm if the position is incentive eligible.
Additional Information
Great Place to Work & Grow Your Career: Come join us as we transform the public sector. Our mission, vision, and values guide everything we do. We’re recognized as a great workplace locally and nationally. Taking Care of You & Your Family: We offer competitive benefits to support health and financial wellness. Learn more about how we care for our people. Apply Online
Equal Opportunity
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected by law. If you require reasonable accommodation for any part of the application or hiring process, please email jobs@tylertech.com or call 800-646-2633 ext. 791008.
If you suspect a fraudulent offer, do not respond to the offer. For concerns about suspicious activity, contact info@tylertech.com.
#J-18808-Ljbffr
The Payment Enablement Specialist plays a pivotal role in managing the configuration and implementation of payment systems within the Tyler Payments ecosystem. This includes handling new service setups, enhanced functionality configuration, readiness for customer release, supporting company-wide payments migrations, and integration with financial institution systems. The specialist serves as a point of contact for configuration-related inquiries and service setup troubleshooting, ensuring seamless transaction processing and responsive support for internal stakeholders. Success requires customer service excellence, organization, technical aptitude, problem-solving, and attention to detail to onboard services efficiently and accurately. The specialist collaborates with product and development teams, as well as finance and customer service teams, to deliver a white-glove onboarding experience.
Location
Overland Park, Kansas | Yarmouth, Maine | Troy, Michigan | Plano, Texas
Travel
0-5%
Responsibilities Document collection: Ensure all required hand-off paperwork is submitted, accurate, and compliant with Tyler Technologies and third-party vendor standards. Document system configuration requirements and internal communication within the Client Record Management systems.
System Configuration: Configure Tyler Payment systems in all environments to meet contractual needs.
Testing and Validation: Perform and/or coordinate required end-to-end testing prior to go live and validate systems for accuracy of processing.
Collaborate and Knowledge Expansion: Collaborate with divisional teams and internal technical teams to serve as an expert in configuration of the payment systems to ensure a timely and successful service launch.
Company-wide Migrations: Support divisions in company-wide system migrations from implementation of new functionality to large-scale processor migrations.
Financial Institution and Vendor Integrations: Work with third-party vendors and financial institutions to integrate the payment systems with new features and functions. The specialist will be an expert in these third-party integrations and feature sets.
Implementation Handoff: Document service details and hand off to the divisional implementation teams for their go live.
Issue resolution & support: Address and resolve any implementation and testing errors that are a direct result of the service setup/merchant credentials, including coordinating with third-party payment processors/vendors to address technical issues, account setup, or updates.
Customer Service: Provide white-glove support to internal partners and peers, including clear communication and proper account documentation regarding expected outcomes, troubleshooting, and account details. Maintain clear communication with escalation contacts.
Collaboration: Actively participate in team discussions and meetings, identify areas of improvement, account issues, trends, and provide solutions. Communicate honestly and respectfully with peers, partners, vendors, and across the organization.
Qualifications A bachelor’s degree in business, finance, or related discipline is preferred but not required.
3-5 years of relevant experience in customer service, financial operations, or payment processing is highly valued.
Working knowledge of payment platforms including Payliance, FISERV, and Chase ISO is highly valued.
Demonstrated ability to solve problems effectively, with sharp attention to detail.
Exceptional communication skills, both written and verbal.
Proven capability to thrive in fast-paced environments while managing multiple priorities.
Fundamental understanding of financial transactions and payment systems.
Salary Disclosure
State-Specific Salary Range Disclosure Requirements: Salary will generally fall between $79,168 - $80,000 before adjustment for geographic differences. Recruiter can confirm if the position is incentive eligible.
Additional Information
Great Place to Work & Grow Your Career: Come join us as we transform the public sector. Our mission, vision, and values guide everything we do. We’re recognized as a great workplace locally and nationally. Taking Care of You & Your Family: We offer competitive benefits to support health and financial wellness. Learn more about how we care for our people. Apply Online
Equal Opportunity
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected by law. If you require reasonable accommodation for any part of the application or hiring process, please email jobs@tylertech.com or call 800-646-2633 ext. 791008.
If you suspect a fraudulent offer, do not respond to the offer. For concerns about suspicious activity, contact info@tylertech.com.
#J-18808-Ljbffr