Innova Solutions
IT Help Desk / Desktop Support Consultant
Innova Solutions, Grand Junction, Colorado, United States, 81503
IT Help Desk / Desktop Support Consultant
Position type: Contract to hire
Duration: 6+ Months
Location: Grand Junction, CO 81506 (onsite)
Overview
A client of Innova Solutions is hiring for an IT Help Desk / Desktop Support Consultant to provide Tier 2-3 technical support for approximately 10,000 users. Responsibilities include handling password resets, printer issues, internet connectivity problems, and basic hardware setups. The role requires strong Windows 10/11 and Microsoft 365 support skills and effective collaboration with team members to maintain operational efficiency.
Asan IT Help Desk / Desktop Support Consultant, you will:
Be the first point of contact for end user issues.
Manage, distribute, and escalate helpdesk tickets to other teams as needed.
Follow up with customers to ensure issues are resolved.
Troubleshoot and resolve problems related to Windows 10/11 and Microsoft 365 applications.
Log and manage support tickets using a ticketing system (e.g., ManageEngine), adhering to processes and escalation protocols.
Maintain detailed documentation of support activities and processes.
Collaborate with team members to address challenges and improve service delivery.
Provide timely solutions to basic technical issues to minimize business disruptions.
Participate in ongoing training to enhance technical expertise and service quality.
Requirements:
Proficiency in troubleshooting Windows 10/11 and Microsoft 365 applications.
Familiarity with ticketing systems such as ManageEngine, ZenDesk, or equivalent.
Strong ability to resolve printer issues, perform hardware setups, and handle password resets.
Excellent documentation skills with attention to detail.
Strong interpersonal and collaborative skills.
Basic knowledge of IT hardware and software configurations.
Proficient with Mac iOS and Microsoft Windows.
Experience with network troubleshooting fundamentals.
Excellent oral communication skills.
Strong customer service orientation and proactive problem-solving approach.
Familiarity with remote support tools.
Preferred Skills:
IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar.
Knowledge of cloud platforms and SaaS applications.
Pay Range and Benefits:
Pay range offered to a successful candidate will be based on factors including education, work experience, work location, specific duties, and certifications.
Innova Solutions offers benefits (based on eligibility) including Medical & Pharmacy, Dental/Vision, 401(k), HSA/FSA, Life Insurance, Disability coverage, Paid time off, and other benefits as required by law.
About Innova Solutions:
Founded in 1998 and headquartered in Atlanta, GA, Innova Solutions employs approximately 50,000 professionals worldwide and serves clients globally with technology and business transformation solutions.
Recent Recognitions:
Forbes: One of America’s Best Employers for New Grads (2024)
U.S. News & World Report: Best Companies to Work For (Private List, 2024-2025)
SIA: Large IT Staffing Firm ranking (2024)
Top private company in Atlanta by Atlanta Business Chronicle (2023)
NMSDC: Large certified MBEs (2024)
AWS Advanced Tier Services Partner with 100+ certifications
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer. If you require a reasonable accommodation during the application process, please contact hr@innovasolutions.com or (770) 493-5588.
Contact:
Nikita Awasthi, 210-461-5250, nikita.awasthi@innovasolutions.com
Seniorities:
Not Applicable
Employment type:
Contract
Job function:
Analyst
Industries:
Hospitals and Health Care
#J-18808-Ljbffr
Duration: 6+ Months
Location: Grand Junction, CO 81506 (onsite)
Overview
A client of Innova Solutions is hiring for an IT Help Desk / Desktop Support Consultant to provide Tier 2-3 technical support for approximately 10,000 users. Responsibilities include handling password resets, printer issues, internet connectivity problems, and basic hardware setups. The role requires strong Windows 10/11 and Microsoft 365 support skills and effective collaboration with team members to maintain operational efficiency.
Asan IT Help Desk / Desktop Support Consultant, you will:
Be the first point of contact for end user issues.
Manage, distribute, and escalate helpdesk tickets to other teams as needed.
Follow up with customers to ensure issues are resolved.
Troubleshoot and resolve problems related to Windows 10/11 and Microsoft 365 applications.
Log and manage support tickets using a ticketing system (e.g., ManageEngine), adhering to processes and escalation protocols.
Maintain detailed documentation of support activities and processes.
Collaborate with team members to address challenges and improve service delivery.
Provide timely solutions to basic technical issues to minimize business disruptions.
Participate in ongoing training to enhance technical expertise and service quality.
Requirements:
Proficiency in troubleshooting Windows 10/11 and Microsoft 365 applications.
Familiarity with ticketing systems such as ManageEngine, ZenDesk, or equivalent.
Strong ability to resolve printer issues, perform hardware setups, and handle password resets.
Excellent documentation skills with attention to detail.
Strong interpersonal and collaborative skills.
Basic knowledge of IT hardware and software configurations.
Proficient with Mac iOS and Microsoft Windows.
Experience with network troubleshooting fundamentals.
Excellent oral communication skills.
Strong customer service orientation and proactive problem-solving approach.
Familiarity with remote support tools.
Preferred Skills:
IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar.
Knowledge of cloud platforms and SaaS applications.
Pay Range and Benefits:
Pay range offered to a successful candidate will be based on factors including education, work experience, work location, specific duties, and certifications.
Innova Solutions offers benefits (based on eligibility) including Medical & Pharmacy, Dental/Vision, 401(k), HSA/FSA, Life Insurance, Disability coverage, Paid time off, and other benefits as required by law.
About Innova Solutions:
Founded in 1998 and headquartered in Atlanta, GA, Innova Solutions employs approximately 50,000 professionals worldwide and serves clients globally with technology and business transformation solutions.
Recent Recognitions:
Forbes: One of America’s Best Employers for New Grads (2024)
U.S. News & World Report: Best Companies to Work For (Private List, 2024-2025)
SIA: Large IT Staffing Firm ranking (2024)
Top private company in Atlanta by Atlanta Business Chronicle (2023)
NMSDC: Large certified MBEs (2024)
AWS Advanced Tier Services Partner with 100+ certifications
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer. If you require a reasonable accommodation during the application process, please contact hr@innovasolutions.com or (770) 493-5588.
Contact:
Nikita Awasthi, 210-461-5250, nikita.awasthi@innovasolutions.com
Seniorities:
Not Applicable
Employment type:
Contract
Job function:
Analyst
Industries:
Hospitals and Health Care
#J-18808-Ljbffr