Innova Solutions
Desktop / IT Help desk Support Consultant at Innova Solutions Grand Junction, CO
Innova Solutions, Grand Junction, Colorado, United States, 81503
Overview
Desktop / IT Help Desk Support Consultant – Grand Junction, CO (onsite) Client of Innova Solutions is hiring for a Desktop / IT Help Desk Support Consultant. Position type: Contract to hire. Duration: 12+ Months. Location: Grand Junction, CO 81506 (onsite). Job Description
As a Desktop / IT Help Desk Support Consultant, you will: Provide Helpdesk Support: Fields calls from end users as part of the helpdesk phone queue; respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system; troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity; guide users through step-by-step solutions to minimize disruption; track, prioritize, and document helpdesk tickets; collaborate with team members to escalate complex issues; participate in day-to-day IT Operations by monitoring and responding to incidents. Provide Desktop Support: Hands-on support for desktop and laptop computers, mobile devices, printers, and other office equipment; install, configure, and maintain operating systems (Windows, macOS, Linux) and essential software; perform routine maintenance and upgrades to ensure performance and security; manage user accounts and permissions via Active Directory, Office 365, and other systems; set up new workstations including hardware setup, software installation, and network configurations. Equipment and Network Maintenance: Diagnose and resolve network connectivity issues; maintain and monitor systems to identify issues early; provisioning and tracking of company issued equipment from first delivery to return; participate in projects (e.g., upgrades, hardware/software installations). Customer Service & Communication: Communicate with stakeholders to understand requirements; explain solutions to non-technical users in clear, friendly language; provide technical advice and guidance to improve productivity; maintain a high level of customer service; provide advice and training; gather feedback about system performance. Documentation & Reporting: Maintain accurate records of support requests, troubleshooting steps, and solutions; document system changes, upgrades, and procedures; generate reports on recurring issues and system performance; compile data for upper-level management; develop Knowledge Articles for end users and technical staff.
The ideal candidate will have
Experience: 2+ years in IT Support, including helpdesk and desktop support. Experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software. Hands-on hardware troubleshooting and repairs (desktops, laptops, printers, etc.). Familiarity with Windows and macOS. Knowledge of PowerShell and Excel (including VLOOKUP). Experience with Azure and Office 365. Technical Skills: Diagnose and resolve common software, hardware, and network issues. Experience with Windows 11, Office 365, and remote desktop services. Understanding of network fundamentals (TCP/IP, DNS, DHCP) and security best practices. Preferred Qualifications: Associate’s degree in IT, Computer Science, or related field. Experience in a hybrid IT environment (on-site and remote support). Knowledge of cloud technologies (Azure, AWS). Compensation & Benefits
Pay Range: Based on factors including education, experience, location, duties, and certifications. Range noted as $18-$19 per hour. Benefits (eligibility apply): Medical & pharmacy, dental/vision, 401(k), HSA/FSA, life insurance, disability coverage, paid time off and other leaves, EAP, and more. About Innova Solutions
Founded in 1998 and headquartered in Atlanta, Innova Solutions employs thousands of professionals and delivers technology and business transformation solutions globally. We are an Equal Opportunity Employer and prohibit discrimination and harassment based on protected characteristics. If you need accommodation during the job search or application process, contact hr@innovasolutions.com or (770) 493-5588. Recent Recognitions
Named One of America’s Best Employers for New Grads by Forbes (2024) Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US – Ranked #3 by SIA (2024) One of the Largest Staffing Firms in the US – Ranked #13 by SIA (2024) Named One of the Top Ten Private Companies in Atlanta (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the US (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website: Innova Solutions is an Equal Opportunity Employer. For inquiries, contact hr@innovasolutions.com.
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Desktop / IT Help Desk Support Consultant – Grand Junction, CO (onsite) Client of Innova Solutions is hiring for a Desktop / IT Help Desk Support Consultant. Position type: Contract to hire. Duration: 12+ Months. Location: Grand Junction, CO 81506 (onsite). Job Description
As a Desktop / IT Help Desk Support Consultant, you will: Provide Helpdesk Support: Fields calls from end users as part of the helpdesk phone queue; respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system; troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity; guide users through step-by-step solutions to minimize disruption; track, prioritize, and document helpdesk tickets; collaborate with team members to escalate complex issues; participate in day-to-day IT Operations by monitoring and responding to incidents. Provide Desktop Support: Hands-on support for desktop and laptop computers, mobile devices, printers, and other office equipment; install, configure, and maintain operating systems (Windows, macOS, Linux) and essential software; perform routine maintenance and upgrades to ensure performance and security; manage user accounts and permissions via Active Directory, Office 365, and other systems; set up new workstations including hardware setup, software installation, and network configurations. Equipment and Network Maintenance: Diagnose and resolve network connectivity issues; maintain and monitor systems to identify issues early; provisioning and tracking of company issued equipment from first delivery to return; participate in projects (e.g., upgrades, hardware/software installations). Customer Service & Communication: Communicate with stakeholders to understand requirements; explain solutions to non-technical users in clear, friendly language; provide technical advice and guidance to improve productivity; maintain a high level of customer service; provide advice and training; gather feedback about system performance. Documentation & Reporting: Maintain accurate records of support requests, troubleshooting steps, and solutions; document system changes, upgrades, and procedures; generate reports on recurring issues and system performance; compile data for upper-level management; develop Knowledge Articles for end users and technical staff.
The ideal candidate will have
Experience: 2+ years in IT Support, including helpdesk and desktop support. Experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software. Hands-on hardware troubleshooting and repairs (desktops, laptops, printers, etc.). Familiarity with Windows and macOS. Knowledge of PowerShell and Excel (including VLOOKUP). Experience with Azure and Office 365. Technical Skills: Diagnose and resolve common software, hardware, and network issues. Experience with Windows 11, Office 365, and remote desktop services. Understanding of network fundamentals (TCP/IP, DNS, DHCP) and security best practices. Preferred Qualifications: Associate’s degree in IT, Computer Science, or related field. Experience in a hybrid IT environment (on-site and remote support). Knowledge of cloud technologies (Azure, AWS). Compensation & Benefits
Pay Range: Based on factors including education, experience, location, duties, and certifications. Range noted as $18-$19 per hour. Benefits (eligibility apply): Medical & pharmacy, dental/vision, 401(k), HSA/FSA, life insurance, disability coverage, paid time off and other leaves, EAP, and more. About Innova Solutions
Founded in 1998 and headquartered in Atlanta, Innova Solutions employs thousands of professionals and delivers technology and business transformation solutions globally. We are an Equal Opportunity Employer and prohibit discrimination and harassment based on protected characteristics. If you need accommodation during the job search or application process, contact hr@innovasolutions.com or (770) 493-5588. Recent Recognitions
Named One of America’s Best Employers for New Grads by Forbes (2024) Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US – Ranked #3 by SIA (2024) One of the Largest Staffing Firms in the US – Ranked #13 by SIA (2024) Named One of the Top Ten Private Companies in Atlanta (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the US (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website: Innova Solutions is an Equal Opportunity Employer. For inquiries, contact hr@innovasolutions.com.
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