Experience Champaign Urbana
Debit Card Payment Risk Specialist II
Experience Champaign Urbana, Champaign, Illinois, us, 61825
Overview
Position: Debit Card Payment Risk Specialist II for Busey. You will handle debit card payment exceptions, escalations, and reconciliations related to debit card transactions within established timeframes to mitigate risk, and support the growth of Debit Card Services. Independently analyze, research, and process complex electronic payment exceptions and requests in accordance with operating rules and regulatory guidelines. Perform outbound calls to clients and internal departments to resolve exceptions. The role supports all services and issues related to Consumer, Business, and HSA Debit Cards, and includes ATM services, disputes, balancing, and monitoring cash flows. Good communication skills are required to interact with partners and clients via email and phone. The position may assist with training new hires within the department and other departments that support Debit Card Dispute functions. Responsibilities
Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve processing, reconciliation discrepancies, and disputes. Reconcile debit card General Ledger accounts, process adjustments, returns and recoveries. Process debit card fraud disputes and ATM disputes, issuing provisional credit timely in accordance with federal regulations. Process funds as they are received from card processor and issue credit to customers with card issues in accordance with federal regulations. Balance Busey settlement account daily for related debit card dispute findings and process appropriate tickets to general ledger accounts as needed. Monitor ATMs for functionality and positive balances, researching, correcting and reporting variances, and placing service calls as necessary. Provide back up support as needed Enhance maker-checker and quality processes Prepare various reports and management reports Effectively handle backup duties as assigned to assist with heavy volumes or when needed for another Card Services position Education & Experience
Knowledge of: General banking knowledge in the areas of payment, risk, and payment fraud. Strong accounting acumen to assist in balancing activities. Job-specific knowledge necessary to provide the appropriate quantity and quality of work in a timely and efficient manner. MS Office tools including expert knowledge of MS Excel, MS PowerPoint. Ability to: Interact effectively with others to establish and maintain smooth working relations with excellent interpersonal skills. Demonstrate responsible personal and professional conduct contributing to Busey's goals. Review and analyze data reports and manuals; be computer proficient. Challenge the status quo and promote positive change. Education and Training: Associate degree and/or 2+ years related work experience – preferred High School diploma and/or 2+ years of related work experience – required Related experience in operations, banking, or payments or specifically debit card transactions Payments experience preferred or specifically debit card transactions Knowledge of Microsoft Office Benefits and Compensation
Salary offered is based on factors including the duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. Base Pay Range: 18.00 - 23.00 per hour Busey provides a competitive Total Rewards package including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. Eligible associates may contribute to pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information. Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A diverse team is essential to delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment. Unsolicited Resumes
Busey Bank and its subsidiaries do not accept liability for fees for resumes from recruiters or employment agencies without a binding written recruitment agreement. We may consider candidates submitted unsolicited by agencies, but reserve the right to hire without financial obligation if no agreement exists. Agencies without an Agreement are requested not to contact Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
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Position: Debit Card Payment Risk Specialist II for Busey. You will handle debit card payment exceptions, escalations, and reconciliations related to debit card transactions within established timeframes to mitigate risk, and support the growth of Debit Card Services. Independently analyze, research, and process complex electronic payment exceptions and requests in accordance with operating rules and regulatory guidelines. Perform outbound calls to clients and internal departments to resolve exceptions. The role supports all services and issues related to Consumer, Business, and HSA Debit Cards, and includes ATM services, disputes, balancing, and monitoring cash flows. Good communication skills are required to interact with partners and clients via email and phone. The position may assist with training new hires within the department and other departments that support Debit Card Dispute functions. Responsibilities
Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve processing, reconciliation discrepancies, and disputes. Reconcile debit card General Ledger accounts, process adjustments, returns and recoveries. Process debit card fraud disputes and ATM disputes, issuing provisional credit timely in accordance with federal regulations. Process funds as they are received from card processor and issue credit to customers with card issues in accordance with federal regulations. Balance Busey settlement account daily for related debit card dispute findings and process appropriate tickets to general ledger accounts as needed. Monitor ATMs for functionality and positive balances, researching, correcting and reporting variances, and placing service calls as necessary. Provide back up support as needed Enhance maker-checker and quality processes Prepare various reports and management reports Effectively handle backup duties as assigned to assist with heavy volumes or when needed for another Card Services position Education & Experience
Knowledge of: General banking knowledge in the areas of payment, risk, and payment fraud. Strong accounting acumen to assist in balancing activities. Job-specific knowledge necessary to provide the appropriate quantity and quality of work in a timely and efficient manner. MS Office tools including expert knowledge of MS Excel, MS PowerPoint. Ability to: Interact effectively with others to establish and maintain smooth working relations with excellent interpersonal skills. Demonstrate responsible personal and professional conduct contributing to Busey's goals. Review and analyze data reports and manuals; be computer proficient. Challenge the status quo and promote positive change. Education and Training: Associate degree and/or 2+ years related work experience – preferred High School diploma and/or 2+ years of related work experience – required Related experience in operations, banking, or payments or specifically debit card transactions Payments experience preferred or specifically debit card transactions Knowledge of Microsoft Office Benefits and Compensation
Salary offered is based on factors including the duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. Base Pay Range: 18.00 - 23.00 per hour Busey provides a competitive Total Rewards package including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. Eligible associates may contribute to pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information. Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A diverse team is essential to delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment. Unsolicited Resumes
Busey Bank and its subsidiaries do not accept liability for fees for resumes from recruiters or employment agencies without a binding written recruitment agreement. We may consider candidates submitted unsolicited by agencies, but reserve the right to hire without financial obligation if no agreement exists. Agencies without an Agreement are requested not to contact Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
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