American Express Claims Representative at Zurich Insurance Company Ltd. Stevens

American Express Claims Representative job at Zurich Insurance Company Ltd., Stevens Point, WI. Zurich Cover More is seeking an American Express Claims Representative to join our group in North America. Travel Guard is one of the world's leading providers of travel insurance globally. Our value-based approach and unrivaled customer service attract and retain highly skilled employees committed to providing top-notch customer care focused on solutions for our clients worldwide. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are looking to enhance your skills, work with diverse teams, and be rewarded for your performance, this is the opportunity for you! The American Express Claims Intake Group supports American Express Card Members who benefit from Travel and Cell Phone Insurance embedded on their cards. We operate an inbound call center dedicated to delivering excellent customer service while managing claims efficiently. In this role, you will become familiar with various insurance products to explain benefits to Card Members and use a case management system to assist them in starting their reimbursement process. We pride ourselves on building relationships and leaving lasting impressions through our interactions, ensuring all client needs are met. We welcome motivated individuals to join our growing team! Responsibilities Include:

Maintain knowledge of insurance products to accurately describe benefits to Card Members. Create a positive experience over the phone for all clients requesting our services and assistance. Multitask across work streams (call handling, email, etc.) to efficiently progress work. Navigate multiple systems effectively while managing calls. Apply creative and critical thinking to provide innovative solutions where necessary. Document and capture call content accurately in our case management and policy systems. Collaborate with leadership to refine skills and apply feedback to meet role expectations. Basic Qualifications:

High school diploma or equivalent Ability to work 2nd shift 11 am - 7 pm Ability to work in the office 2-3 shifts per week Preferred Qualifications:

At least 1 year of experience providing outstanding customer service Excellent verbal and written communication skills Attention to detail and accuracy in data entry Analytical skills to interpret policy coverage and claim status Effective task management and prioritization skills Professionalism and clarity when responding to high-end clientele We are at a pivotal point in our business. Following the acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading global travel insurance and assistance provider, serving over 20 million customers annually and maintaining long-term partnerships with more than 200 distribution channels. We are passionate about travel and aim to offer more than just travel insurance and assistance — we want to ‘cover more’. Zurich Cover More values diversity as a key asset. We recruit talented individuals from various backgrounds, perspectives, and experiences. Diversity and inclusion help us exceed customer expectations. Zurich does not discriminate based on age, race, ethnicity, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. EOE disability/vet

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