ZEISS Group
About ZEISS
ZEISS is a global company with over 42,000 employees, including more than 4,000 in the United States and Canada. Founded over 177 years ago, ZEISS leads the world in optical technology, providing innovative solutions for global change across segments such as Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. Role Overview
The Billing Specialist acts as a primary contact for all internal Customer Care communications related to billings. The Billing Specialist will review service and sales orders in ERP to ensure transactions are handled properly to completion. This is a cross‑collaborative interaction with many partners within ZEISS, including Service Operations, Service Contract Administration, Order Administration, Accounts Receivables, sales partners, and other ZEISS entities. Location
This position is located in BLANK. Responsibilities
Provide excellent cross‑collaborative communication and customer service to ZEISS customers. 2‑to‑4‑hour response is a key component. Must be able to work independently and with minimal supervision. Responsible for working within the management structure to receive the appropriate approvals and documentation before completing transaction. Review transactions to ensure proper handling from order receipt to invoice. Provide invoice copies to customers when requested. Work with appropriate management to address errors identified in order handling process. Assist Customer Care teams with responses to Accounts Receivables inquiries. Monitor SAP reports related to invoicing. Create and maintain detailed records of communication/interactions and tracking customer activities using various business tools. Provide daily, weekly, and monthly status reports. Process credit card payments, credit/rebills, and adjustments in accordance with the established work instructions. Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Qualifications
Requires 3 or more years of related experience in Billing Administration, sales support and customer support roles. Demonstrated cross‑collaborative communication skills. Customer service skills that will support successful response to common inquiries or complaints from customers. Ability to respond to customer inquiries. Excellent written and verbal communication skills are necessary. Self‑motivated, ability to work with minimal supervision. Must work well in a team environment. Proficient with Microsoft Excel, Outlook, ERP/CRM, or similar software applications is required. Bi‑Lingual is a plus. (English/Mandarin/German/Spanish) Preferred. Benefits
Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! Compensation
The hourly pay range for this position is $30.00 - $37.00. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus. EEO Statement
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer. Zeiss provides Equal Employment Opportunity without unlawful regard to an applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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ZEISS is a global company with over 42,000 employees, including more than 4,000 in the United States and Canada. Founded over 177 years ago, ZEISS leads the world in optical technology, providing innovative solutions for global change across segments such as Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. Role Overview
The Billing Specialist acts as a primary contact for all internal Customer Care communications related to billings. The Billing Specialist will review service and sales orders in ERP to ensure transactions are handled properly to completion. This is a cross‑collaborative interaction with many partners within ZEISS, including Service Operations, Service Contract Administration, Order Administration, Accounts Receivables, sales partners, and other ZEISS entities. Location
This position is located in BLANK. Responsibilities
Provide excellent cross‑collaborative communication and customer service to ZEISS customers. 2‑to‑4‑hour response is a key component. Must be able to work independently and with minimal supervision. Responsible for working within the management structure to receive the appropriate approvals and documentation before completing transaction. Review transactions to ensure proper handling from order receipt to invoice. Provide invoice copies to customers when requested. Work with appropriate management to address errors identified in order handling process. Assist Customer Care teams with responses to Accounts Receivables inquiries. Monitor SAP reports related to invoicing. Create and maintain detailed records of communication/interactions and tracking customer activities using various business tools. Provide daily, weekly, and monthly status reports. Process credit card payments, credit/rebills, and adjustments in accordance with the established work instructions. Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Qualifications
Requires 3 or more years of related experience in Billing Administration, sales support and customer support roles. Demonstrated cross‑collaborative communication skills. Customer service skills that will support successful response to common inquiries or complaints from customers. Ability to respond to customer inquiries. Excellent written and verbal communication skills are necessary. Self‑motivated, ability to work with minimal supervision. Must work well in a team environment. Proficient with Microsoft Excel, Outlook, ERP/CRM, or similar software applications is required. Bi‑Lingual is a plus. (English/Mandarin/German/Spanish) Preferred. Benefits
Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! Compensation
The hourly pay range for this position is $30.00 - $37.00. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus. EEO Statement
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer. Zeiss provides Equal Employment Opportunity without unlawful regard to an applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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