JCPenney
Asset Protection Associate - Galleria/Sunset Mall
Join to apply for the Asset Protection Associate - Galleria/Sunset Mall role at JCPenney Primary Responsibilities Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics. Conducts surveillance: Observes customers’ and contractors’ activities to detect theft, fraud or suspicious activity; collects investigative intelligence related to ORC activity and fraud; takes direction from AP management to monitor team member activity as needed; reports infractions of company policy to AP and/or store management. Detaining and interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft; reports suspected fraud to AP management or Market Investigations as needed. Maintaining records: Creates and manages records using approved Company methods; ensures proper retention of evidence and disposition of recovered merchandise. Participating in court hearings: Attends hearings, updates appropriate files and maintains relationships with local law enforcement. Supports Safety programs: Identifies and addresses potential hazards to customers and associates; takes initiative to correct minor hazards; conducts incident investigations and completes associated reports. Supports internal investigations: Takes direction from AP management to collect evidence regarding internal investigations; acts as an interview witness as needed. Performs responsibilities in accordance with company policies and procedures to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED. Core Competencies & Accomplishments AP knowledge: Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements Balanced Temperament: Maintains composure and handles high‑stress situations in a calm and effective manner; exercises discretion in difficult situations. Results: Solves problems and makes decisions that drive sales, profit or customer service; works efficiently and effectively; inspires strong performance in self and others Ownership: Provides great customer service; builds positive, inclusive, and respectful relationships; takes accountability for actions and outcomes Intensity: Proactively improves the customer experience; demonstrates confidence and urgency to do what’s right; takes action with energy What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For details on paid vacation days and eligibility for other benefits, please visit http://www.yourjcpbenefits.com
About JCPenney JCPenney is the shopping destination for diverse, working American families. The Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop, from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range USD $14.50/Hr - USD $18.13/Hr.
Seniority level
Entry level Employment type
Part-time Job function
Management and Manufacturing Industries: Retail Referrals increase your chances of interviewing at JCPenney by 2x
#J-18808-Ljbffr
Join to apply for the Asset Protection Associate - Galleria/Sunset Mall role at JCPenney Primary Responsibilities Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics. Conducts surveillance: Observes customers’ and contractors’ activities to detect theft, fraud or suspicious activity; collects investigative intelligence related to ORC activity and fraud; takes direction from AP management to monitor team member activity as needed; reports infractions of company policy to AP and/or store management. Detaining and interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft; reports suspected fraud to AP management or Market Investigations as needed. Maintaining records: Creates and manages records using approved Company methods; ensures proper retention of evidence and disposition of recovered merchandise. Participating in court hearings: Attends hearings, updates appropriate files and maintains relationships with local law enforcement. Supports Safety programs: Identifies and addresses potential hazards to customers and associates; takes initiative to correct minor hazards; conducts incident investigations and completes associated reports. Supports internal investigations: Takes direction from AP management to collect evidence regarding internal investigations; acts as an interview witness as needed. Performs responsibilities in accordance with company policies and procedures to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED. Core Competencies & Accomplishments AP knowledge: Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements Balanced Temperament: Maintains composure and handles high‑stress situations in a calm and effective manner; exercises discretion in difficult situations. Results: Solves problems and makes decisions that drive sales, profit or customer service; works efficiently and effectively; inspires strong performance in self and others Ownership: Provides great customer service; builds positive, inclusive, and respectful relationships; takes accountability for actions and outcomes Intensity: Proactively improves the customer experience; demonstrates confidence and urgency to do what’s right; takes action with energy What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For details on paid vacation days and eligibility for other benefits, please visit http://www.yourjcpbenefits.com
About JCPenney JCPenney is the shopping destination for diverse, working American families. The Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop, from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range USD $14.50/Hr - USD $18.13/Hr.
Seniority level
Entry level Employment type
Part-time Job function
Management and Manufacturing Industries: Retail Referrals increase your chances of interviewing at JCPenney by 2x
#J-18808-Ljbffr