Mass Markets
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are hiring
Spanish bilingual insurance agents
who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products and services to meet their personal financial needs. A Property and Casualty license is required for this role. This is an excellent opportunity to start your career, and with our industry-leading training, you are positioned to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Escalate problems or inquiries as needed Utilize proper procedures and documented knowledge articles to achieve first contact resolution and aid in policyholder retention Leverage opportunities to expand customer interactions to learn more about the customers’ current and future needs Handle low complexity transactions Use multiple applications to gather necessary information and notify business partners regarding messages, inquiries, and claim reporting Work under close supervision Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and stay up-to-date on changes to program knowledge, systems, and processes Adhere to attendance and work schedule requirements Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer-service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Compensation & Benefits
At MCI, compensation and benefits packages are designed to be competitive and to grow with you. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI
We offer a variety of benefits and incentives that go beyond a paycheck, including: Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage for full-time employees after a short waiting period; MEC medical plans available after 30 days Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness coverage Career Growth: Focus on internal promotions Paid Training: Learn new skills while earning a paycheck Casual Dress Code and a team-oriented environment Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary, with occasional movement and ability to lift up to 40 pounds as needed. Conditions of Employment
Must be authorized to work in the country where the job is based Background and/or security investigation (Level II) and fingerprinting may be required; drug screening may be required Equal Opportunity Employer
All aspects of employment at MCI are based on merit and qualifications. MCI is an equal opportunity employer and does not discriminate on any protected characteristic. MCI will consider qualified applicants with criminal histories in accordance with applicable laws. About MCI
MCI helps customers take on CX and DX challenges by providing BPO, contact center services, IT services, and related staffing. MCI operates multiple facilities and serves a diverse client base with a focus on growth and innovation.
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MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are hiring
Spanish bilingual insurance agents
who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products and services to meet their personal financial needs. A Property and Casualty license is required for this role. This is an excellent opportunity to start your career, and with our industry-leading training, you are positioned to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Escalate problems or inquiries as needed Utilize proper procedures and documented knowledge articles to achieve first contact resolution and aid in policyholder retention Leverage opportunities to expand customer interactions to learn more about the customers’ current and future needs Handle low complexity transactions Use multiple applications to gather necessary information and notify business partners regarding messages, inquiries, and claim reporting Work under close supervision Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and stay up-to-date on changes to program knowledge, systems, and processes Adhere to attendance and work schedule requirements Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer-service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Compensation & Benefits
At MCI, compensation and benefits packages are designed to be competitive and to grow with you. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI
We offer a variety of benefits and incentives that go beyond a paycheck, including: Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage for full-time employees after a short waiting period; MEC medical plans available after 30 days Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness coverage Career Growth: Focus on internal promotions Paid Training: Learn new skills while earning a paycheck Casual Dress Code and a team-oriented environment Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary, with occasional movement and ability to lift up to 40 pounds as needed. Conditions of Employment
Must be authorized to work in the country where the job is based Background and/or security investigation (Level II) and fingerprinting may be required; drug screening may be required Equal Opportunity Employer
All aspects of employment at MCI are based on merit and qualifications. MCI is an equal opportunity employer and does not discriminate on any protected characteristic. MCI will consider qualified applicants with criminal histories in accordance with applicable laws. About MCI
MCI helps customers take on CX and DX challenges by providing BPO, contact center services, IT services, and related staffing. MCI operates multiple facilities and serves a diverse client base with a focus on growth and innovation.
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