Parachute Health, LLC
Implementation Associate, HME Providers New York, NY (Remote)
Parachute Health, LLC, New York, New York, us, 10261
Overview
Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is convoluted and still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. Parachute Health aims to ensure patients get what they need when they need it by driving efficiency through digital connectivity across the ordering process, making it delightfully simple. We’re building a platform that is 10 times faster than the status quo and connects with hospitals, payors, and suppliers of life-saving products. Our vision is a “delightfully simple” digital ordering experience for clinicians to transform post-acute care. We’ve built a strong network of clinicians, suppliers, health plans, and patients—and we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in. We are seeking a candidate to contribute to implementation, supplier support, end-user enablement, process improvement, and technical interoperability efforts to drive adoption and success on the Parachute Platform.
What You’ll Do Implementation Task Execution
Support the onboarding of HME (Home Medical Equipment) Providers to the Parachute Platform. Complete critical implementation tasks such as catalog setups, system configurations, and integrations to enable seamless adoption. Partner with Implementation Managers (IM) to drive rapid growth of Digital Ordering across the marketplace.
End-to-End Supplier Support
Provide ongoing support to suppliers after they go live, working closely with Implementation Managers and Account Managers to resolve issues, optimize system performance, and address supplier needs to ensure sustained success on the platform.
End User Training & Enablement
Lead tailored demos and training sessions for customers, equipping end-users with the knowledge and resources to maximize platform functionality. Ensure users have the support they need to confidently use the platform post-implementation.
Process Improvement & Feedback
Proactively identify and share feedback on process improvements that can streamline the onboarding and transformation journey. Collaborate with the implementation team to enhance overall efficiency and effectiveness.
Support internal teams through documentation of our tools, workflows, and integrations.
Technical Integrations & Interoperability
Develop expertise in Parachute Platform interoperability with systems like Brightree & NikoHealth. Support integration tasks to help customers embed seamlessly within our platform, improving workflow connectivity and functionality.
Requirements Experience and Skills
Experience with set-up, configuration, or administration of a SAAS product (healthcare or healthcare adjacent)
1-3 years in a customer-facing role preferred
Proficiency in using standard office software, email and collaboration tools
Experience using Excel (advanced), analytics platform, CRM, and JIRA
Strong verbal and written communication skills, with experience interfacing with external customers to provide support, gather requirements, and deliver project updates.
Task and Time Management
Demonstrated ability to manage and prioritize multiple implementation tasks (e.g., catalog setups, system configurations, integrations) to ensure timely project delivery.
Proficient in task management tools and techniques to monitor progress, meet deadlines, and communicate timelines effectively with team members and customers.
Attention to Detail
High attention to detail, with the ability to ensure accuracy across various implementation tasks while understanding the broader project context.
Quick learner with a strong capacity to recognize both minor details and the larger implications for successful onboarding and platform adoption.
Adaptability and Problem-Solving
Ability to quickly grasp new technical concepts and troubleshoot issues as they arise during implementation.
Proactive and resourceful in identifying and addressing challenges to maintain smooth and efficient implementations.
Compensation and Benefits
Salary: $58,500 - $80,000
Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with the option to work at our New York City office
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office Stipend
Co-Working Space Reimbursement
EEO and Employment Eligibility We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization.
Note: This description reflects the responsibilities and requirements for the role as of now and is subject to change without notice.
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Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is convoluted and still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. Parachute Health aims to ensure patients get what they need when they need it by driving efficiency through digital connectivity across the ordering process, making it delightfully simple. We’re building a platform that is 10 times faster than the status quo and connects with hospitals, payors, and suppliers of life-saving products. Our vision is a “delightfully simple” digital ordering experience for clinicians to transform post-acute care. We’ve built a strong network of clinicians, suppliers, health plans, and patients—and we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in. We are seeking a candidate to contribute to implementation, supplier support, end-user enablement, process improvement, and technical interoperability efforts to drive adoption and success on the Parachute Platform.
What You’ll Do Implementation Task Execution
Support the onboarding of HME (Home Medical Equipment) Providers to the Parachute Platform. Complete critical implementation tasks such as catalog setups, system configurations, and integrations to enable seamless adoption. Partner with Implementation Managers (IM) to drive rapid growth of Digital Ordering across the marketplace.
End-to-End Supplier Support
Provide ongoing support to suppliers after they go live, working closely with Implementation Managers and Account Managers to resolve issues, optimize system performance, and address supplier needs to ensure sustained success on the platform.
End User Training & Enablement
Lead tailored demos and training sessions for customers, equipping end-users with the knowledge and resources to maximize platform functionality. Ensure users have the support they need to confidently use the platform post-implementation.
Process Improvement & Feedback
Proactively identify and share feedback on process improvements that can streamline the onboarding and transformation journey. Collaborate with the implementation team to enhance overall efficiency and effectiveness.
Support internal teams through documentation of our tools, workflows, and integrations.
Technical Integrations & Interoperability
Develop expertise in Parachute Platform interoperability with systems like Brightree & NikoHealth. Support integration tasks to help customers embed seamlessly within our platform, improving workflow connectivity and functionality.
Requirements Experience and Skills
Experience with set-up, configuration, or administration of a SAAS product (healthcare or healthcare adjacent)
1-3 years in a customer-facing role preferred
Proficiency in using standard office software, email and collaboration tools
Experience using Excel (advanced), analytics platform, CRM, and JIRA
Strong verbal and written communication skills, with experience interfacing with external customers to provide support, gather requirements, and deliver project updates.
Task and Time Management
Demonstrated ability to manage and prioritize multiple implementation tasks (e.g., catalog setups, system configurations, integrations) to ensure timely project delivery.
Proficient in task management tools and techniques to monitor progress, meet deadlines, and communicate timelines effectively with team members and customers.
Attention to Detail
High attention to detail, with the ability to ensure accuracy across various implementation tasks while understanding the broader project context.
Quick learner with a strong capacity to recognize both minor details and the larger implications for successful onboarding and platform adoption.
Adaptability and Problem-Solving
Ability to quickly grasp new technical concepts and troubleshoot issues as they arise during implementation.
Proactive and resourceful in identifying and addressing challenges to maintain smooth and efficient implementations.
Compensation and Benefits
Salary: $58,500 - $80,000
Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with the option to work at our New York City office
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office Stipend
Co-Working Space Reimbursement
EEO and Employment Eligibility We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization.
Note: This description reflects the responsibilities and requirements for the role as of now and is subject to change without notice.
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