Fraud Manager

The Fraud Manager is responsible for the development and management of the Financial Crimes team. This position will play a pivotal role in identifying, investigating, managing and preventing financial fraud for the ultimate benefit of both our customers and the bank. The Financial Crimes Manager will work closely with existing departments, including BSA/AML, Branch Administration, Deposit Operations, Card Services, Electronic Banking, Contact Center, and Loan Operations and will oversee all elements of the fraud identification and resolution process. Responsibilities also include developing internal management and board reporting of fraud activity and associated key performance and risk indicators. This position will enhance existing fraud identification/resolution processes and identify new methods and processes to more efficiently and effectively reduce fraudulent activity. Qualifications Required: Bachelor’s degree in business administration, criminal justice, risk management or equivalent educational experience. 5 – 7 years’ experience in a fraud investigation and / or risk operations role, preferably in banking or financial services Strong expertise in fraud detection, analytics, and emerging fraud trends. Expertise in fraud detection data, tools, methodologies, and industry best practices. Strong written and verbal communication skills. Maintain knowledge of the bank’s products, services, customers and geographic locations, and the potential fraud risks associated with those activities. Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity. Strong knowledge of banking operations, fraud detection tools and regulatory compliance requirements. Essential functions and responsibilities: Develop policies and procedures for the newly created Fraud Investigations department, including identification of roles and responsibilities within the team and from other bank teams (i.e., BSA, Branch Administration, Deposit Operations, and Loan Operations) and ensure ongoing compliance with policies and procedures. Oversee and manage the identification, investigation and resolution of customer fraud. Responsible for ensuring all elements of the fraud process are completed timely, efficiently and effectively. Continually evaluate, enhance, and evolve fraud-mitigation processes / controls to reduce fraud losses for both the bank and customers. Ensure compliance with federal and state regulations, industry best practices and internal policies. Develop ongoing management and board reporting of key fraud statistics, including key performance indicators and key risk indicators, to be utilized in monitoring operational losses, near misses and identifying the nature of fraud events. Provide internal and external training on fraud prevention and trends. Additionally, provide training to employees on bank policy and procedure and changes thereto. Demonstrates and promotes Meridian Bank’s Core Values: Our Partners, Our People, Our Bank and Our Communities. Creates an environment in which upward communication from employees is encouraged. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place. Communicates with management, other supervisors and employees in order to integrate goals and activities. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Other duties as assigned. Success factors/job competencies: Excellent verbal and written communication skills Strong problem solving and analytical skills Leadership Skills Consistently visible and demonstrates leadership competencies Managing Upward Actively seeks coaching Strong organizational and time management skills Ability to define problems and propose solutions Relationship management skills and ability to interface confidently with associates of all levels, including senior executives, business unit and department heads Physical demands, work environment, and location: Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the necessary functions. This is a largely sedentary role, requiring the use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. Work environment: The noise level in this environment is minimal. Location: Various Meridian Bank locations as assigned. Equal Opportunity Statement Meridian Bank is an Equal Opportunity Employer

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