Loews Hotels & Co
General Liability Risk Analyst page is loaded## General Liability Risk Analystlocations:
FL - Orlando - Lakewood Regional Support Bldgtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0078213At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.* We offer excellent benefits and perks including one free meal per shift and free theme park access.* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.* We invest in training and development opportunities for all team members.* We promote social responsibility by being a good neighbor in the community.* We care for you, just as we care for others.About Lakewood Regional SupportOur regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.## Position OverviewThe General Liability (GL) Risk Analyst supports Loews Hotels & Co.’s Risk Management team by proactively investigating, analyzing, tracking, and mitigating guest and third-party liability exposures across our Universal Orlando hotel portfolio. Reporting to the Manager of Risk Operations, the analyst will help drive best-in-class claims management, improve total cost of risk (TCOR), and strengthen safety and compliance across multiple hotel brands.## Key Responsibilities* Claims Management & Investigation:
- Review, analyze, and triage all guest and third-party general liability claims from initial intake to closure.
- Partner with hotel operations teams to conduct timely investigations, gather statements, and preserve evidence.
- Maintain accurate claim files within the Risk Management Information System (RMIS).
- Monitor claim cycle time, costs, and reserves; recommend appropriate settlements or defenses.* Risk Analysis & Reporting:
- Track and report on key metrics including claim frequency, claim severity, claim cost per closed file, subrogation recoveries, and TCOR benchmarks.
- Identify trends and root causes to recommend corrective action and prevent recurrence.
- Prepare periodic dashboards and executive summaries for senior leadership and insurance partners.* Safety & Loss Prevention Support:
- Collaborate with hotel leadership and Safety teams to implement corrective actions following incidents.
- Support safety audits, OSHA recordkeeping, and training initiatives for hourly and management staff.* Vendor & Partner Coordination:
- Liaise with insurance carriers, third-party administrators (TPA), and defense counsel to ensure timely and fair claim resolution.
- Assist in renewal submissions by providing accurate loss data and exposure information.* Continuous Improvement:
- Recommend and implement process improvements to enhance claims efficiency and reduce risk costs.
- Support special projects such as policy updates, new property openings, and technology enhancements.* Cross-training in Work Comp.## Qualifications* Bachelor’s degree or equivalent work experience in Risk Management, Insurance, Business Administration, Hospitality, or related field.* 2 years of experience in general liability claims, insurance, or risk analysis—hospitality or retail preferred.* Working knowledge of RMIS platforms, insurance coverages, and claims handling practices.* Strong analytical, investigative, and problem-solving skills with attention to detail.* Excellent communication and interpersonal abilities to partner with hotel teams, guests, and outside vendors.* Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis and reporting.## About Loews Hotels at Universal OrlandoLoews Hotels at Universal Orlando consists of multiple award-winning resort hotels including Loews Universal Helios Grand Hotel, Universal Stella Nova Resort, Universal Terra Luna Resort, Loews Portofino Bay Hotel, Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, Universal’s Aventura Hotel, and Endless Summer Resort – Surfside & Dockside Inn and Suites. Together these properties welcome millions of guests annually and provide a dynamic hospitality environment where safety, guest satisfaction, and operational excellence are top priorities.## Why Join Us• Work in a world-class hospitality environment with strong corporate support.
• Make a measurable impact on guest safety, financial performance, and company reputation.
• Competitive salary, comprehensive benefits, and opportunities for career growth within Loews Hotels & Co.Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.
As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.
Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.
We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.
We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.
But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.
We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr
FL - Orlando - Lakewood Regional Support Bldgtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0078213At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.* We offer excellent benefits and perks including one free meal per shift and free theme park access.* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.* We invest in training and development opportunities for all team members.* We promote social responsibility by being a good neighbor in the community.* We care for you, just as we care for others.About Lakewood Regional SupportOur regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.## Position OverviewThe General Liability (GL) Risk Analyst supports Loews Hotels & Co.’s Risk Management team by proactively investigating, analyzing, tracking, and mitigating guest and third-party liability exposures across our Universal Orlando hotel portfolio. Reporting to the Manager of Risk Operations, the analyst will help drive best-in-class claims management, improve total cost of risk (TCOR), and strengthen safety and compliance across multiple hotel brands.## Key Responsibilities* Claims Management & Investigation:
- Review, analyze, and triage all guest and third-party general liability claims from initial intake to closure.
- Partner with hotel operations teams to conduct timely investigations, gather statements, and preserve evidence.
- Maintain accurate claim files within the Risk Management Information System (RMIS).
- Monitor claim cycle time, costs, and reserves; recommend appropriate settlements or defenses.* Risk Analysis & Reporting:
- Track and report on key metrics including claim frequency, claim severity, claim cost per closed file, subrogation recoveries, and TCOR benchmarks.
- Identify trends and root causes to recommend corrective action and prevent recurrence.
- Prepare periodic dashboards and executive summaries for senior leadership and insurance partners.* Safety & Loss Prevention Support:
- Collaborate with hotel leadership and Safety teams to implement corrective actions following incidents.
- Support safety audits, OSHA recordkeeping, and training initiatives for hourly and management staff.* Vendor & Partner Coordination:
- Liaise with insurance carriers, third-party administrators (TPA), and defense counsel to ensure timely and fair claim resolution.
- Assist in renewal submissions by providing accurate loss data and exposure information.* Continuous Improvement:
- Recommend and implement process improvements to enhance claims efficiency and reduce risk costs.
- Support special projects such as policy updates, new property openings, and technology enhancements.* Cross-training in Work Comp.## Qualifications* Bachelor’s degree or equivalent work experience in Risk Management, Insurance, Business Administration, Hospitality, or related field.* 2 years of experience in general liability claims, insurance, or risk analysis—hospitality or retail preferred.* Working knowledge of RMIS platforms, insurance coverages, and claims handling practices.* Strong analytical, investigative, and problem-solving skills with attention to detail.* Excellent communication and interpersonal abilities to partner with hotel teams, guests, and outside vendors.* Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis and reporting.## About Loews Hotels at Universal OrlandoLoews Hotels at Universal Orlando consists of multiple award-winning resort hotels including Loews Universal Helios Grand Hotel, Universal Stella Nova Resort, Universal Terra Luna Resort, Loews Portofino Bay Hotel, Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, Universal’s Aventura Hotel, and Endless Summer Resort – Surfside & Dockside Inn and Suites. Together these properties welcome millions of guests annually and provide a dynamic hospitality environment where safety, guest satisfaction, and operational excellence are top priorities.## Why Join Us• Work in a world-class hospitality environment with strong corporate support.
• Make a measurable impact on guest safety, financial performance, and company reputation.
• Competitive salary, comprehensive benefits, and opportunities for career growth within Loews Hotels & Co.Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.
As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.
Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.
We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.
We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.
But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.
We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr