BD
Overview
Employer Industry: Medical Technology
What to Expect (Job Responsibilities)
Provide technical support in a Technical Assistance Center environment, diagnosing problems and consulting with field service and customer engineers
Troubleshoot issues with computer workstations, servers, software, and pharmacy automation systems
Maintain problem ownership and accountability, following up on issues to ensure customer satisfaction
Document service reports and maintain a knowledge base of products and services in Salesforce
Foster positive customer relations by resolving inquiries and complaints in a professional manner
Qualifications
2-5 years of related technical support experience, with an Associate’s degree in a technical field preferred or 5+ years of applicable experience
Proven customer service experience in a technical support environment
Familiarity with networking hardware and software components
Ability to perform effective remote troubleshooting techniques with end users of various technical expertise levels
Willingness to work flexible hours, including rotating weekend shifts and holiday coverage
Preferred Qualifications
Strong PLC experience, including design, modification, and application skills
Experience with DC motor control systems and related control algorithms
Knowledge of robotic control theory, including servo systems and PID controllers
Familiarity with Microsoft applications, SQL databases, and scripting languages
IT support experience is advantageous for this role
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Note: We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
What to Expect (Job Responsibilities)
Provide technical support in a Technical Assistance Center environment, diagnosing problems and consulting with field service and customer engineers
Troubleshoot issues with computer workstations, servers, software, and pharmacy automation systems
Maintain problem ownership and accountability, following up on issues to ensure customer satisfaction
Document service reports and maintain a knowledge base of products and services in Salesforce
Foster positive customer relations by resolving inquiries and complaints in a professional manner
Qualifications
2-5 years of related technical support experience, with an Associate’s degree in a technical field preferred or 5+ years of applicable experience
Proven customer service experience in a technical support environment
Familiarity with networking hardware and software components
Ability to perform effective remote troubleshooting techniques with end users of various technical expertise levels
Willingness to work flexible hours, including rotating weekend shifts and holiday coverage
Preferred Qualifications
Strong PLC experience, including design, modification, and application skills
Experience with DC motor control systems and related control algorithms
Knowledge of robotic control theory, including servo systems and PID controllers
Familiarity with Microsoft applications, SQL databases, and scripting languages
IT support experience is advantageous for this role
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Note: We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr