Infinite Computer Solutions
Job Description
Senior System Administrator – Major Incident Manager role at Infinite Computer Solutions.
Responsibilities
Leadership & Communication : Lead cross-functional teams during high-pressure situations, communicate findings and resolutions to stakeholders and users.
Analytical Thinking : Quickly assess and prioritize incidents, conduct post-incident reviews.
Technical Knowledge : Understanding of IT infrastructure, applications, monitoring tools.
Time Management : Coordinate incident response, ensuring timely resolution.
Root Cause Analysis (RCA) : 5 Whys, ensure root cause mitigated.
Stakeholder Management : Communicate effectively with internal and external stakeholders.
Process Adherence : Familiarity with ITIL incident management frameworks.
Continual Improvement : Design thinking to improve stakeholder experience and incidents.
SLA/KPI : Create or review SLA/KPI metrics, ensure compliance.
Problem Management PR : Reactive and proactive approaches to incident resolution.
Planning Forecasting : Forecast resource and incident trends.
CMDB Configuration : Maintain configuration management database.
Hands-on Experience
Major incident scenarios handling.
Use ITSM tools, incident dashboards, communication platforms, escalation matrices.
Conduct post-incident reviews to identify improvement areas.
Qualified Certifications
ITIL Foundation.
Scrum Master (advantage).
Qualifications
B.E/B.Tech degree.
5-8 years of experience in IT infrastructure and incident management.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Referrals Referrals increase your chances of interviewing at Infinite Computer Solutions by 2x.
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Responsibilities
Leadership & Communication : Lead cross-functional teams during high-pressure situations, communicate findings and resolutions to stakeholders and users.
Analytical Thinking : Quickly assess and prioritize incidents, conduct post-incident reviews.
Technical Knowledge : Understanding of IT infrastructure, applications, monitoring tools.
Time Management : Coordinate incident response, ensuring timely resolution.
Root Cause Analysis (RCA) : 5 Whys, ensure root cause mitigated.
Stakeholder Management : Communicate effectively with internal and external stakeholders.
Process Adherence : Familiarity with ITIL incident management frameworks.
Continual Improvement : Design thinking to improve stakeholder experience and incidents.
SLA/KPI : Create or review SLA/KPI metrics, ensure compliance.
Problem Management PR : Reactive and proactive approaches to incident resolution.
Planning Forecasting : Forecast resource and incident trends.
CMDB Configuration : Maintain configuration management database.
Hands-on Experience
Major incident scenarios handling.
Use ITSM tools, incident dashboards, communication platforms, escalation matrices.
Conduct post-incident reviews to identify improvement areas.
Qualified Certifications
ITIL Foundation.
Scrum Master (advantage).
Qualifications
B.E/B.Tech degree.
5-8 years of experience in IT infrastructure and incident management.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Referrals Referrals increase your chances of interviewing at Infinite Computer Solutions by 2x.
Sign Up for Alerts Sign in to set job alerts for “Senior System Administrator” roles.
#J-18808-Ljbffr