University of Rochester
Join the University of Rochester as a
Telecomm Tech IV . The University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Job Location:
1000 Elmwood Ave, Rochester, New York, United States of America, 14620 Job Details: Opening:
Regular, Full-time Scheduled Weekly Hours:
40 Department:
100110 University IT / CTS Work Shift:
UR - Day (United States of America) Range:
UR URG 108 H Compensation Range:
$24.91 - $34.87 Responsibilities: Provides oversight of technical services that ensure stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment. Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise. Essential Functions: Provides technical response and communications support for service interruptions and maintenance activities, including urgent and emergency technical problems associated with the computer network. Performs voice and network installation work, including complex service requests such as physical installations, rearrangements or removals of telephony, data and LAN equipment. Completes billing information and coordinates with peers to manage inventory levels. Works collaboratively as a lead technician and responds proactively to Engineering and Project Manager site-specific instructions. Rotates through positions that provide triage, project leadership, warehouse management, critical team support and on-call responsibilities. Provides direction and mentoring to junior-level technicians. Plans efficient daily delivery schedules for products and recyclables. Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities. Other duties as assigned. Minimum Education & Experience: High School diploma or equivalent and 4 years of practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment required Associate's degree in a related field preferred Or equivalent combination of education and experience Knowledge, Skills And Abilities: Safe use of hand tools and test equipment required Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required Exceptional customer service skills, including outstanding verbal and written communication skills required Ability to diffuse difficult situations preferred Advanced problem solving techniques, including ability to troubleshoot telephony and network issues remotely preferred Demonstrated project management skills preferred LICENSES AND CERTIFICATIONS: Valid New York State driver's license required MA4000 upon hire preferred ACD=MAT upon hire preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. The University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law.
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Telecomm Tech IV . The University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Job Location:
1000 Elmwood Ave, Rochester, New York, United States of America, 14620 Job Details: Opening:
Regular, Full-time Scheduled Weekly Hours:
40 Department:
100110 University IT / CTS Work Shift:
UR - Day (United States of America) Range:
UR URG 108 H Compensation Range:
$24.91 - $34.87 Responsibilities: Provides oversight of technical services that ensure stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment. Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise. Essential Functions: Provides technical response and communications support for service interruptions and maintenance activities, including urgent and emergency technical problems associated with the computer network. Performs voice and network installation work, including complex service requests such as physical installations, rearrangements or removals of telephony, data and LAN equipment. Completes billing information and coordinates with peers to manage inventory levels. Works collaboratively as a lead technician and responds proactively to Engineering and Project Manager site-specific instructions. Rotates through positions that provide triage, project leadership, warehouse management, critical team support and on-call responsibilities. Provides direction and mentoring to junior-level technicians. Plans efficient daily delivery schedules for products and recyclables. Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities. Other duties as assigned. Minimum Education & Experience: High School diploma or equivalent and 4 years of practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment required Associate's degree in a related field preferred Or equivalent combination of education and experience Knowledge, Skills And Abilities: Safe use of hand tools and test equipment required Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required Exceptional customer service skills, including outstanding verbal and written communication skills required Ability to diffuse difficult situations preferred Advanced problem solving techniques, including ability to troubleshoot telephony and network issues remotely preferred Demonstrated project management skills preferred LICENSES AND CERTIFICATIONS: Valid New York State driver's license required MA4000 upon hire preferred ACD=MAT upon hire preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. The University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law.
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