Men’s Center Guest Coordinator City Union Mission

Job Summary: This position is the front line of ministry to the guests of the Men’s Center. The Guest Coordinator models Biblical Hospitality as he leads the day-to-day functions of the center. The Guest Coordinator is responsible for the guests in the building as well as keeping order throughout his shift. Duties/Responsibilities: ● Respond to phone calls in a timely and professional manner. This will include, but is not limited to: taking messages, answering questions, redirecting calls, transferring calls, etc. ● Maintain mobile communication at all times and respond when called. ● Interacting with guests in a calm and respectful manner. This includes, but is not limited to: answering questions, prayer, helping guests get what they need, looking up pertinent information in CaseWorthy, etc. ● Lead and/or assist in the entry process each day. This includes, but is not limited to: looking up information on guests in CaseWorthy, searching belongings and bags for contraband, wanding for weapons, informing guests of their assigned entry time, etc. ● Overseeing meal times to ensure the safety and compliance to the center’s expectations. This includes, but is not limited to: facilitation of a meal prayer, ensuring a staff presence at the serving window, making sure that each guest gets their due meal, ● Aid with the wake up of individuals at 6am and in executing the daily exit procedure. ● Ensure a chapel service occurs at 11:30am and 6:30pm. This may include performing the chapel service when Chaplain or volunteer group is absent. ● Perform hourly rounds to ensure that the building is safe and secure. ● Contribute to the daily shift log during the shift. ● Report all incidents to CaseWorthy. ● Perform emergency intakes when necessary. ● Contact emergency personnel (EMS and/or law enforcement) when appropriate. ● Ensure the center facility is cleaned and supplies are stocked. ● Respond to emails in a timely manner as mentioned in the employee handbook. ● Being on time to meetings scheduled by supervisors. ● Serve as a positive, contributing member of the ministry team by collaborating with other team members and compassionately supporting the guests with competence. ● Follow and enforce the MC policies and procedures. ● Perform other duties as required. City Union Mission Requirements: ● Be a born again, mature Christian able to clearly communicate the Gospel as opportunities arise during the workday. (1 Peter 2:21, 3:15) ● Have a desire to serve the Lord through widely varied responsibilities to advance ministry to those currently homeless, and the urban poor of Kansas City, with a compassionate heart. ● Agree to City Union Mission’s Statement of Ministry: o Be a genuine believer in the Lord Jesus Christ, as expressed by personal testimony and conduct. o Be a member in good standing of a recognized protestant, evangelical church for one year or more. o Have a genuine concern for the ministry of City Union Mission. o Have a minimum of one year of sobriety from alcohol and drugs and six months from tobacco. o Agree to abstain from alcoholic beverages, illegal drugs, and tobacco while employed by City Union Mission. o Have a lifestyle that is free of sexual sin as clearly defined in the Bible. Required Skills/Abilities: ● Basic Computer literacy: ability to type, open and review documents, checking emails, operation of google calendar ● Time management and organizational skills ● Able to accomplish many tasks in succession in a systematic manner ● Good Communication skills, both written and verbal. ● Kind demeanor, while having the ability to stand firm on policy Able to stand or walk for long periods of time Education and Experience: ● Required; High school diploma or equivalent ● At least 2 years of related work. experience required; such as retail customer service or hospitality industry ● Ministry background is highly preferred. Physical Requirements: ● Prolonged periods of sitting/standing/kneeling, etc. ● Fast paced environment, must be able to keep up with the pace. ● Ability to ascend/descend stairs multiple times throughout the shift. ● Must be able to lift 10-20 pounds at times.

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