New River Community College
IT SPECIALIST (SUBSTITUTE POOL)
Barstow Community College
is an open‑access, comprehensive two‑year institution serving a diverse student population in the Mojave region of San Bernardino County, California. The College’s campus is located in the City of Barstow, California, situated in California’s high desert, between Los Angeles and Las Vegas, Nevada.
Summary Under the direction of an assigned supervisor, the Information Technology (IT) Specialist provides technical support to employees and students by diagnosing, troubleshooting, replacing, installing, and maintaining computers, related hardware, software, mobile devices, and peripherals in physical and virtual environments. The role assists with hardware and software procurement, licensing compliance, asset management, and performs network and operating system maintenance functions following established procedures.
Essential Duties and Responsibilities
Respond to help desk tickets, calls, walk‑ins, and emails regarding computer hardware and software problems; provide follow‑up support.
Assist end‑users with access difficulties, operating system and software malfunctions, and hardware repairs on laptops, PCs, virtual machines, mobile devices, and peripheral equipment.
Troubleshoot and perform technical repair duties that include diagnosing system failures, repairing or replacing parts, and testing.
Create and deploy images; develop scripts to automate processes; plan, schedule, and complete computer refresh projects; test and configure applications and new software functionalities on applicable servers and platforms.
Provide technical support for computer labs on campus and off‑campus sites; install and maintain computers, peripherals, and software applications, including specialized systems to meet ADA requirements.
Provide technical support to desktop, remote, and network connectivity issues; perform hardware and software tests using diagnostic and testing equipment.
Communicate with vendors as needed to resolve technical issues.
Maintain print servers by creating printer queues, uploading printer drivers, and assigning users to printers.
Assist in troubleshooting network hardware and operations problems, including connectivity, internet access, electronic mail, and file servers.
Deliver, install, and configure computers, VoIP devices, software applications, docking stations, printers, scanners, and other peripheral equipment; set up video conferencing equipment and administer conferencing software; install cables, IP cameras, wireless access points, Wi‑Fi, network cards, and other networking components.
Coordinate, install, and configure network components including computers, printers, cabling, phones, servers, and user accounts.
Provide guidance regarding instructional strategies for integration of technology in instruction; provide technical support to students.
Develop and maintain internal media servers for campus‑wide informational monitors; coordinate IT support for events/productions with the event manager.
Monitor security tools to reduce the risk of a security breach and improve efficiency of the network security infrastructure; troubleshoot malware, ransomware, phishing, and other viruses; conduct IT security training for employees and students.
Install, configure, patch, upgrade, and maintain computer operating systems and software while ensuring compliance and compatibility with the network; modify software and analyze software needs for modernizing processes and expansions.
Provide Hy‑Flex support for classrooms, and audio‑visual support for conference rooms and events; install, configure, and maintain portable units; set up and test audio, visual, and associated equipment for campus events.
Keep track of response time, mean time to repair, end‑user satisfaction, and the number of problems resolved within a given period.
Maintain Cisco Call Manager databases including Unity and Call Center.
Install mounts, speakers, microphones, computer equipment, and related technology in support of classrooms and Hy‑Flex instruction.
Maintain an accurate inventory of all IT assets, including hardware and software; track the lifecycle of IT assets from acquisition through disposal, ensuring proper documentation and reporting.
Perform other job‑related duties as assigned.
Knowledge and Skills
Computer and mobile device operating systems.
Operating system and software patch management, group policies, and profile support.
System and network troubleshooting and diagnostic techniques.
Enterprise desktop systems and related equipment.
Enterprise PC imaging and management tools and software deployment technologies.
Project management, asset management, and change control processes.
Principles of directory account management for computer environments.
Network and Wi‑Fi technologies.
Hy‑Flex and smart classroom control system configuration software and components.
Audio and Video production.
Research techniques to solve technical problems.
Network and phone technologies and systems protocols.
Interpersonal skills using tact, patience, and courtesy.
District organization, operations, policies and objectives.
English usage, grammar, spelling, punctuation, and vocabulary.
Abilities
Install, test, troubleshoot, maintain, repair, and upgrade computer, network, phone, printing, and audio‑visual equipment and software.
Operate and test computer hardware, peripheral equipment, and application software.
Troubleshoot and diagnose IT systems and peripheral equipment failures.
Install wiring and cabling for voice, video, and data.
Prepare and maintain maintenance and repair records, and reports.
Establish and maintain cooperative and effective working relationships with others.
Work independently with little direction.
Communicate effectively both orally and in writing.
Use customer service and telephone skills.
Meet deadlines and work under pressure.
Read, interpret and apply technical information, blueprints, and schematics.
Give one‑on‑one and small group presentations.
Physical Abilities Requires ambulatory ability to move to various office and classroom locations; bend, stoop, crawl, and reach to install cables and equipment. Requires hand‑eye coordination and dexterity for small component connections; visual acuity to read technical documents; auditory ability to carry routine conversations; ability to lift, push, and pull objects of medium weight (less than 75 lb.) occasionally; work in confined areas with noise variations, dust, and limited ventilation. Must complete occupational safety and hazardous materials training within a reasonable amount of time.
Physical Demands and Working Conditions Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing a computer monitor. Primary functions require sufficient physical ability and mobility; stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull light to moderate amounts of weight; operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; and verbally communicate to exchange information. Vision: normal visual range with or without correction. Hearing: normal audio range with or without correction.
Requirements Education and Experience Any combination equivalent to: An associate degree in computer science or a related field plus two (2) years of related experience or an equivalent combination of education and experience. IT certifications may substitute for education or experience.
Licenses and Certificates May require a valid driver’s license.
Equal Opportunity The Barstow Community College District is an equal opportunity employer. Barstow Community College District is committed to hiring staff sensitive to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students. All applicants will receive consideration for employment without regard to race, creed, color, national origin, ethnicity, gender, gender identity, sexual orientation, marital status, religion, disability, political affiliation, age, or veteran status.
To Apply To apply, please visit https://www.schooljobs.com/careers/barstowcc/jobs/4243011/it-specialistsubstitute-pool
#J-18808-Ljbffr
is an open‑access, comprehensive two‑year institution serving a diverse student population in the Mojave region of San Bernardino County, California. The College’s campus is located in the City of Barstow, California, situated in California’s high desert, between Los Angeles and Las Vegas, Nevada.
Summary Under the direction of an assigned supervisor, the Information Technology (IT) Specialist provides technical support to employees and students by diagnosing, troubleshooting, replacing, installing, and maintaining computers, related hardware, software, mobile devices, and peripherals in physical and virtual environments. The role assists with hardware and software procurement, licensing compliance, asset management, and performs network and operating system maintenance functions following established procedures.
Essential Duties and Responsibilities
Respond to help desk tickets, calls, walk‑ins, and emails regarding computer hardware and software problems; provide follow‑up support.
Assist end‑users with access difficulties, operating system and software malfunctions, and hardware repairs on laptops, PCs, virtual machines, mobile devices, and peripheral equipment.
Troubleshoot and perform technical repair duties that include diagnosing system failures, repairing or replacing parts, and testing.
Create and deploy images; develop scripts to automate processes; plan, schedule, and complete computer refresh projects; test and configure applications and new software functionalities on applicable servers and platforms.
Provide technical support for computer labs on campus and off‑campus sites; install and maintain computers, peripherals, and software applications, including specialized systems to meet ADA requirements.
Provide technical support to desktop, remote, and network connectivity issues; perform hardware and software tests using diagnostic and testing equipment.
Communicate with vendors as needed to resolve technical issues.
Maintain print servers by creating printer queues, uploading printer drivers, and assigning users to printers.
Assist in troubleshooting network hardware and operations problems, including connectivity, internet access, electronic mail, and file servers.
Deliver, install, and configure computers, VoIP devices, software applications, docking stations, printers, scanners, and other peripheral equipment; set up video conferencing equipment and administer conferencing software; install cables, IP cameras, wireless access points, Wi‑Fi, network cards, and other networking components.
Coordinate, install, and configure network components including computers, printers, cabling, phones, servers, and user accounts.
Provide guidance regarding instructional strategies for integration of technology in instruction; provide technical support to students.
Develop and maintain internal media servers for campus‑wide informational monitors; coordinate IT support for events/productions with the event manager.
Monitor security tools to reduce the risk of a security breach and improve efficiency of the network security infrastructure; troubleshoot malware, ransomware, phishing, and other viruses; conduct IT security training for employees and students.
Install, configure, patch, upgrade, and maintain computer operating systems and software while ensuring compliance and compatibility with the network; modify software and analyze software needs for modernizing processes and expansions.
Provide Hy‑Flex support for classrooms, and audio‑visual support for conference rooms and events; install, configure, and maintain portable units; set up and test audio, visual, and associated equipment for campus events.
Keep track of response time, mean time to repair, end‑user satisfaction, and the number of problems resolved within a given period.
Maintain Cisco Call Manager databases including Unity and Call Center.
Install mounts, speakers, microphones, computer equipment, and related technology in support of classrooms and Hy‑Flex instruction.
Maintain an accurate inventory of all IT assets, including hardware and software; track the lifecycle of IT assets from acquisition through disposal, ensuring proper documentation and reporting.
Perform other job‑related duties as assigned.
Knowledge and Skills
Computer and mobile device operating systems.
Operating system and software patch management, group policies, and profile support.
System and network troubleshooting and diagnostic techniques.
Enterprise desktop systems and related equipment.
Enterprise PC imaging and management tools and software deployment technologies.
Project management, asset management, and change control processes.
Principles of directory account management for computer environments.
Network and Wi‑Fi technologies.
Hy‑Flex and smart classroom control system configuration software and components.
Audio and Video production.
Research techniques to solve technical problems.
Network and phone technologies and systems protocols.
Interpersonal skills using tact, patience, and courtesy.
District organization, operations, policies and objectives.
English usage, grammar, spelling, punctuation, and vocabulary.
Abilities
Install, test, troubleshoot, maintain, repair, and upgrade computer, network, phone, printing, and audio‑visual equipment and software.
Operate and test computer hardware, peripheral equipment, and application software.
Troubleshoot and diagnose IT systems and peripheral equipment failures.
Install wiring and cabling for voice, video, and data.
Prepare and maintain maintenance and repair records, and reports.
Establish and maintain cooperative and effective working relationships with others.
Work independently with little direction.
Communicate effectively both orally and in writing.
Use customer service and telephone skills.
Meet deadlines and work under pressure.
Read, interpret and apply technical information, blueprints, and schematics.
Give one‑on‑one and small group presentations.
Physical Abilities Requires ambulatory ability to move to various office and classroom locations; bend, stoop, crawl, and reach to install cables and equipment. Requires hand‑eye coordination and dexterity for small component connections; visual acuity to read technical documents; auditory ability to carry routine conversations; ability to lift, push, and pull objects of medium weight (less than 75 lb.) occasionally; work in confined areas with noise variations, dust, and limited ventilation. Must complete occupational safety and hazardous materials training within a reasonable amount of time.
Physical Demands and Working Conditions Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing a computer monitor. Primary functions require sufficient physical ability and mobility; stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull light to moderate amounts of weight; operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; and verbally communicate to exchange information. Vision: normal visual range with or without correction. Hearing: normal audio range with or without correction.
Requirements Education and Experience Any combination equivalent to: An associate degree in computer science or a related field plus two (2) years of related experience or an equivalent combination of education and experience. IT certifications may substitute for education or experience.
Licenses and Certificates May require a valid driver’s license.
Equal Opportunity The Barstow Community College District is an equal opportunity employer. Barstow Community College District is committed to hiring staff sensitive to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students. All applicants will receive consideration for employment without regard to race, creed, color, national origin, ethnicity, gender, gender identity, sexual orientation, marital status, religion, disability, political affiliation, age, or veteran status.
To Apply To apply, please visit https://www.schooljobs.com/careers/barstowcc/jobs/4243011/it-specialistsubstitute-pool
#J-18808-Ljbffr