Net2Source (N2S)
This range is provided by Net2Source (N2S). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$22.00/hr - $24.00/hr What are the top 3 skills required for this role? 1. ITIL knowledge 2. Good communication Job Description/ Responsibilities Manage user inquiries, resolve issues, escalate as needed, and provide IT guidance Ensure efficient service delivery by resolving issues at the first level, submitting technical solutions to the knowledge base, providing ticket updates, and escalating to Level 2 when necessary ServiceNow used for IT Service Desk Management Answering user inquiries via Chat, Phone, and Self-Service Tickets Troubleshooting and resolving basic technical issues using Standard Operating Procedures Logging and tracking Incidents in ServiceNow Escalating unresolved issue to Level 2 or 3 IT support teams Providing general IT guidance and answering How to Questions Providing end user’s ticket status and escalating to Level 2, if needed. Perform password resets and account unlocks Provide access for Private Banking users Providing efficient delivery service and maintaining end user satisfaction Seniority level
Associate Employment type
Contract Job function
Other - Staffing and Recruiting
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$22.00/hr - $24.00/hr What are the top 3 skills required for this role? 1. ITIL knowledge 2. Good communication Job Description/ Responsibilities Manage user inquiries, resolve issues, escalate as needed, and provide IT guidance Ensure efficient service delivery by resolving issues at the first level, submitting technical solutions to the knowledge base, providing ticket updates, and escalating to Level 2 when necessary ServiceNow used for IT Service Desk Management Answering user inquiries via Chat, Phone, and Self-Service Tickets Troubleshooting and resolving basic technical issues using Standard Operating Procedures Logging and tracking Incidents in ServiceNow Escalating unresolved issue to Level 2 or 3 IT support teams Providing general IT guidance and answering How to Questions Providing end user’s ticket status and escalating to Level 2, if needed. Perform password resets and account unlocks Provide access for Private Banking users Providing efficient delivery service and maintaining end user satisfaction Seniority level
Associate Employment type
Contract Job function
Other - Staffing and Recruiting
#J-18808-Ljbffr